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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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Xbox One has serious streaming issues and a terrible navigation

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  • RandomNinjaAtk
    replied
    Re: Xbox One has serious streaming issues and a terrible navigation

    The VUDU app on Xbox One is a big problem....

    This is from a ticket that I had opened and basically gave up on getting resolved because support didn't seem to understand....

    The Xbox One app is unusable for streaming at this time. Last night my Fiance and I attempted to watch the Movie "Her".

    It fired up right away and started streaming, but shortly (first 5 minutes), the movie would stop and you would get the buffer circle of death. After seeing it, it starts playing the movie again, but within the next few minutes it happens again.

    At this point it starts playing again and then it happens again and VUDU app then recommends downgrading the quality. My connection is good and I shouldn't have to downgrade the quality, but needless to say, I did.

    Shortly after it begins streaming again, it eventually buffers again. And then VUDU app gives an error saying something like "The content is not available, see xbox.com/status".

    So after all of this, my Xbox One's are my primary VUDU device and I cannot watch a movie successfully. This happens all the time. It's been a while since I've watched something, but it has happened almost everytime.

    Before you say it's my connection. It's not my connection because I used the network utility in the settings to check my bandwidth and had a report 56Mbps down and 35 Mbps up.

    Also I know its not my connection because using the TV app on my Vizio HDTV connected to the same network was able to stream the movie without issue in HDX.

    To use that it took me an extra 30 minutes to re-configure my home theater system just to make it work.

    For a newely released latest and greatest game console, the Xbox One. It should not have any issues streaming media. Over 5 to 6 million of them have been sold and right now the experience is frustrating because I can't successfully stream any movie, let alone the missing features of sorting and etc.

    Is there any status on when this will be fixed?

    If there is a way I could help test, I would gladly assist. This is the only device other then cable box connected to my TV's so it's imperative that I can access my VUDU movie collection consisting of more then 800+ titles.

    I know from reading on the forums that you all are working on an update, but it's unacceptable that basic functionality, streaming a movie, doesn't work.....

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Re: Xbox One has serious streaming issues and a terrible navigation

    Originally posted by mastamper View Post
    Hi folks,

    While I'm a big fan of the VUDU service in general, even going so far as to pay to convert almost 100 DVDs and BDs into digital copies and re-purchasing two seasons of Game of Thrones (1 and 2) to go along with the copy of season 3 I already owned for this service so that I had them all available from one single digital video service, I have to say that I'm extremely frustrated with my VUDU experience in my living room when I try to enjoy VUDU on my Xbox One.

    When it works, I love it, but far too often I have videos that won't play, or if/when they do play, they drop out before I can even finish a TV episode, let alone a movie, and typically once this happens the service fails to work at all until I abandon trying to use it and come back later to attempt it again.

    I have a fiber optic ISP, 30mbps down / 15 mbps up , and my Xbox One is connected to my router via Ethernet cable, and yet still these constant errors plague me with VUDU. Even when other services on Xbox One (such as Netflix or YouTube) are not experiencing issues. This is very, very frustrating! It makes me feel like I set my money on fire (~$120-$150 to this point) for how rarely this service works properly when I attempt to use it in my living room.

    I want to believe that I made the right choice with VUDU, and it tends to work better on my PC, iPhone, and iPad (though they still sometimes have issues too), but my experiences with it on Xbox One have been pretty darn rough!

    And sadly, that's how I feel regardless of the other serious issue here: The Xbox One VUDU app's navigation.

    It's... pretty terrible. I'm very pleased with how I can browse my collection on VUDU's website; it's a nice grid of tiles, I can sort it by purchase date, titles, ratings, etc., it's great. Contrast that with the Xbox One VUDU app, where you get one row of tiles, the movies cannot be sorted, and each screen only displays a handful of titles at a time. Super slow and annoying to have to be dealing with these limitations! Especially with 100 movies in my collection.

    Lastly, speaking of Game of Thrones, browsing TV seasons is a pain as well. Once you've selected a season of a show, you can't see all episodes without having to click on another tile to go to it, and then if the season has any bonus feature videos, they're all clumped up front as 'episode 0' episodes, getting in the way when all you want to do is choice from the actual episodes of the show. It's a mess, and it's clunky, and it takes longer than it ought to.

    This is just not acceptable, guys/gals! I've put a lot of my money into this service, I love what it's trying to be/do, but these things need to change, and fast, because I feel ripped off right now.

    Disappointed and frustrated,

    - Mark
    Hi Mark,

    My apologies for the poor streaming and user experience you've described using VUDU on the Xbox One. I'll pass your feedback along to our development team for more consideration. As for your streaming issue, have you reached out to our support staff for help? You may want to start down that road so we can gather some information. support@vudu.com or (888)554-8838.

    Leave a comment:

  • mastamper
    started a topic Xbox One has serious streaming issues and a terrible navigation

    Xbox One has serious streaming issues and a terrible navigation

    Hi folks,

    While I'm a big fan of the VUDU service in general, even going so far as to pay to convert almost 100 DVDs and BDs into digital copies and re-purchasing two seasons of Game of Thrones (1 and 2) to go along with the copy of season 3 I already owned for this service so that I had them all available from one single digital video service, I have to say that I'm extremely frustrated with my VUDU experience in my living room when I try to enjoy VUDU on my Xbox One.

    When it works, I love it, but far too often I have videos that won't play, or if/when they do play, they drop out before I can even finish a TV episode, let alone a movie, and typically once this happens the service fails to work at all until I abandon trying to use it and come back later to attempt it again.

    I have a fiber optic ISP, 30mbps down / 15 mbps up , and my Xbox One is connected to my router via Ethernet cable, and yet still these constant errors plague me with VUDU. Even when other services on Xbox One (such as Netflix or YouTube) are not experiencing issues. This is very, very frustrating! It makes me feel like I set my money on fire (~$120-$150 to this point) for how rarely this service works properly when I attempt to use it in my living room.

    I want to believe that I made the right choice with VUDU, and it tends to work better on my PC, iPhone, and iPad (though they still sometimes have issues too), but my experiences with it on Xbox One have been pretty darn rough!

    And sadly, that's how I feel regardless of the other serious issue here: The Xbox One VUDU app's navigation.

    It's... pretty terrible. I'm very pleased with how I can browse my collection on VUDU's website; it's a nice grid of tiles, I can sort it by purchase date, titles, ratings, etc., it's great. Contrast that with the Xbox One VUDU app, where you get one row of tiles, the movies cannot be sorted, and each screen only displays a handful of titles at a time. Super slow and annoying to have to be dealing with these limitations! Especially with 100 movies in my collection.

    Lastly, speaking of Game of Thrones, browsing TV seasons is a pain as well. Once you've selected a season of a show, you can't see all episodes without having to click on another tile to go to it, and then if the season has any bonus feature videos, they're all clumped up front as 'episode 0' episodes, getting in the way when all you want to do is choice from the actual episodes of the show. It's a mess, and it's clunky, and it takes longer than it ought to.

    This is just not acceptable, guys/gals! I've put a lot of my money into this service, I love what it's trying to be/do, but these things need to change, and fast, because I feel ripped off right now.

    Disappointed and frustrated,

    - Mark
    Tags: None
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