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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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VUDU App "Broken" on XBox One

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  • Ocelot1
    replied
    Re: VUDU App "Broken" on XBox One

    Originally posted by Jun Zhao View Post
    We found that the problem happens when the CDN connection is lost. We are making a fix and hopefully release soon. You said that you did some research and found out a lot of people having these problem. We like to know how you get to this conclusion.

    Thanks
    Jun
    I have no Kinnect and have also had similar issues with Vudu. Loses connection randomly. I have to gonto Home, quit Vudu, and several seconds later it "refreshes" or unfreezes and quits, and then i have to start it up again. No issues in same router with PS-3.

    Leave a comment:

  • nothingi5true
    replied
    Re: VUDU App "Broken" on XBox One

    I am starting to look at other options to manage my UV library because the user interface on the Xbox One app is so bad. I've put in a couple comments to Vudu support before, but nothing seems to be happening.

    If they just had a similar layout to their website (or the PS3), it would be so much better. Let me sort based on A-Z, ratings and recently Added, and PLEASE, let me see more than 5 movies on the screen at a time.

    TV Show implementation is very poor as well. I hate having to drill down so far into the program just to find an episode of a TV show I'm watching. First you got to My Vudu (which I wish it went to by default) then My TV, then find the show, then find the season then finally find the episode, and they don't even track which one you watched last.

    Please, fix the interface. The user experience is so bad its causing me to start to look for other options. I've already made a Cinema Now account and linked it to my UV library, and downloaded the app to my Xbox. I'd much rather stick with Vudu, but... Cinema Now lets me sort my movies!

    Leave a comment:

  • Lunchbox
    replied
    Re: VUDU App "Broken" on XBox One

    I've had problems with the xbone and Vudu app for a while. Currently, it is pop up with movie is not available, or Vudu is not available, retry. Which then it restarts the movie from the beginning. Works fine on my phone.

    Leave a comment:

  • brandonc101
    replied
    Re: VUDU App "Broken" on XBox One

    Chalk me up as another unsatisfied VUDU on XboxOne owner. I've used this app on my friend's system with Kinect, and my own without a Kinect. We both have zero issues with Netflix or Amazon streaming, and I have zero issues with PS4 VUDU HDX quality. Meanwhile not only is the VUDU interface hot garbage by comparison to the PS4, but connection issues, and streaming quality suffer greatly despite being on the same router/connection as my PS4.

    Key to people using your app, is having the software work- preferrably better than your competitors. I love VUDU vs. other streaming apps ON MY PS4 that is- Vudu was so bad on my pals XboxONe as it constantly changed video quality mid movie, that he decided to delete the app.

    Leave a comment:

  • marcusflemming
    replied
    Re: VUDU App "Broken" on XBox One

    Yeah, is there any new news on this? Any time I go to watch VUDU on my Xbox One it will stop the show and say "Sorry, VUDU movies isn't available right now" and says to check Xbox.com/status for details, but it always comes up okay. This constantly happens now seemingly out of no where.

    Leave a comment:

  • sethschroeder
    replied
    Re: VUDU App "Broken" on XBox One

    From my use of Vudu I have not had any issues on my Xbox, have watched 6 movies in HDX so far since starting to use Vudu last week. Although I would love a better ability to view my catalog of movies.

    Leave a comment:

  • swd0010
    replied
    Re: VUDU App "Broken" on XBox One

    Any updates on this update?

    After nearly a year of flawless playing on my Xbox One (plugged directly into my Verizon Fios N router), for the last couple of months, every single movie crashes 2-3 times and requires me to relaunch the app entirely. No issues streaming Netflix or Amazon Prime, so it appears to be specific to Vudu only, and it's frustrating that the problem seemingly popped up after working perfectly for me throughout the first year of the Xbox One lifecycle.

    Leave a comment:

  • Jake
    replied
    Re: VUDU App "Broken" on XBox One

    Originally posted by hokie5007 View Post
    Thanks Jun! Any chance we will get a new interface for the Xbox One anytime soon? Another person from VUDU Engineering hinted that we might get one soon.
    I would categorize it as "eventually" - I'm not sure you could quite call it "soon".

    Leave a comment:

  • hokie5007
    replied
    Re: VUDU App "Broken" on XBox One

    Originally posted by Jun Zhao View Post
    We found that the problem happens when the CDN connection is lost. We are making a fix and hopefully release soon. You said that you did some research and found out a lot of people having these problem. We like to know how you get to this conclusion.

    Thanks
    Jun
    Thanks Jun! Any chance we will get a new interface for the Xbox One anytime soon? Another person from VUDU Engineering hinted that we might get one soon.

    Leave a comment:

  • Jun Zhao
    replied
    Re: VUDU App "Broken" on XBox One

    Originally posted by SToNeP2277 View Post
    To Whom It May Concern


    VUDU app on the XBox One seems to be broken. After multiple attempts it keeps stopping and freezing during viewing a film. I've not completed a movie viewing on VUDU app since i got the XBox One for the holidays. I've been doing some research on this matter and it looks like lots of people having similar issues for a long time now. As a long time loyal VUDU "Customer" My Question is, is the VUDU staff working on a fix for the app on XBox One. A immediate response to this matter will be greatly appreciated. Thanks
    We found that the problem happens when the CDN connection is lost. We are making a fix and hopefully release soon. You said that you did some research and found out a lot of people having these problem. We like to know how you get to this conclusion.

    Thanks
    Jun

    Leave a comment:

  • SToNeP2277
    replied
    Re: VUDU App "Broken" on XBox One

    Originally posted by Jun Zhao View Post
    How does your Xbox1 connect to the internet? Does it go through a router? What we recently found is that when the Xbox1 is connect to the internet through a bad router (it resets itself occasionally), then VUDU movie playback freezes because its connection to the server is screwed up. We are still investigating this issue. Your inputs is highly regarded.

    Thanks
    Yes it goes through a router. I got a Cisco EA4500 Dual-Band N900 Router. But i also Run my PS4 & PS3 through a router as well and VUDU works fine. I have my Xbox One in my living room as my main media TV device.

    Leave a comment:

  • Jun Zhao
    replied
    Re: VUDU App "Broken" on XBox One

    Originally posted by SToNeP2277 View Post
    To Whom It May Concern


    VUDU app on the XBox One seems to be broken. After multiple attempts it keeps stopping and freezing during viewing a film. I've not completed a movie viewing on VUDU app since i got the XBox One for the holidays. I've been doing some research on this matter and it looks like lots of people having similar issues for a long time now. As a long time loyal VUDU "Customer" My Question is, is the VUDU staff working on a fix for the app on XBox One. A immediate response to this matter will be greatly appreciated. Thanks
    How does your Xbox1 connect to the internet? Does it go through a router? What we recently found is that when the Xbox1 is connect to the internet through a bad router (it resets itself occasionally), then VUDU movie playback freezes because its connection to the server is screwed up. We are still investigating this issue. Your inputs is highly regarded.

    Thanks

    Leave a comment:

  • SToNeP2277
    replied
    Re: VUDU App "Broken" on XBox One

    Originally posted by Jun Zhao View Post
    When do you start to see this problem?

    Thanks
    Jun
    It happened the week before Christmas that's when i got the Xbox One kinect less Assassin's Creed Unity Bundle as a gift.

    Leave a comment:

  • SToNeP2277
    replied
    Re: VUDU App "Broken" on XBox One

    Originally posted by MaxH View Post
    Since you say you've been researching it, have you tried disconnecting/disabling the Kinect, which has been the source of many of these issues? Since it's constantly trying to read people and gestures, it takes up a lot of processor time.

    Also, while a few Vudu staff members do read these forums, you might get better results by contacting Vudu support via the top menu (click on your name when you're signed into Vudu).
    I have the kinect less xbox one.

    Leave a comment:

  • hokie5007
    replied
    Re: VUDU App "Broken" on XBox One

    Originally posted by SToNeP2277 View Post
    To Whom It May Concern


    VUDU app on the XBox One seems to be broken. After multiple attempts it keeps stopping and freezing during viewing a film. I've not completed a movie viewing on VUDU app since i got the XBox One for the holidays. I've been doing some research on this matter and it looks like lots of people having similar issues for a long time now. As a long time loyal VUDU "Customer" My Question is, is the VUDU staff working on a fix for the app on XBox One. A immediate response to this matter will be greatly appreciated. Thanks
    I've experienced the same issue off and on recently. I had buffering issues before but those appear to be fixed. Now I am having the same stopping and freezing issues you mention. It doesn't happen every time but it has happened a few times recently. I do not have a Kinect. The whole Vudu Xbox One app is in need of a complete overhaul. I'm surprised it has taken as long as it has.

    Leave a comment:

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