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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Remote stopped working on the VUDU Spark!

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  • maggebee
    replied
    Originally posted by ToggleRachel View Post
    Re: Remote stopped working on the VUDU Spark!



    Before returning the device, you may want to try re-pairing the remote:
    1. Make sure the VUDU Spark is connected to power and tot he TV
    2. Briefly insert a paperclip into the pinhole on the VUDU Spark
    3. A message saying "Request Pairing..." should appear at the top of the TV screen


    Now, to pair the remote:
    1. Hold both arrow buttons on the VUDU Spark remote control for 3 seconds
    2. Press the settings button on the VUDU Spark remote control
    3. A message saying, "Pairing is OK!" should appear in the upper left corner of the TV screen


    Unfortunately, if this doesn't work, you will need to exchange the device for a new one.
    Thank you sooo much! This fixed my remote!

    Leave a comment:

  • aksarben
    replied
    i would also would like to know where I can just buy a new remote and keep buying them until they figure what?s wrong with vudu spark?s remote

    Leave a comment:

  • setgang6
    replied
    Re: Remote stopped working on the VUDU Spark!

    This thing has been nothing but a hassle since the day I bought it. Never wants to pair the remote, doesn't connect to my wifi half the time... It's aggravating. Vudu will deny it's a factory defect & I don't have my receipt any more so I guess I'll have to go buy a roku or more reliable product than the vudu shart.

    Leave a comment:

  • xcasto
    replied
    Re: Remote stopped working on the VUDU Spark!

    Does anyone know of any place to get replacement remotes? I've had two Spark remotes that have failed so far. The first time I just got a whole new Spark, but if there's replacement remotes we can get, I'd rather just do the re-pairing of anew remote... That way I can avoid the whole Stick setup routine I have to do.

    Leave a comment:

  • Woodoo4Vudu
    replied
    Re: Remote stopped working on the VUDU Spark!

    Originally posted by lujan View Post
    The same thing is now happening with my Spark remote. These remotes must be defective in some way that after around 3 months they stop working. I tried doing the reset with the paper clip and still nothing is happening. I will try calling support but don't think that it will do much good. I may have to replace it but I can't find the receipt for it?
    Also had mine for 3 months, just paired it for the 2nd time, it toke a bit of trial and error but it finally paired in the end, phew.

    PS: Maybe it's a battery issue idk, after pairing it stopped working again, so I replaced the generics that came with it with some duracell, and it's now working fine again.

    Leave a comment:

  • lujan
    replied
    Re: Remote stopped working on the VUDU Spark!

    Originally posted by Woodoo4Vudu View Post
    The remote no longer responds to any command on the VUDU Spark via remote, I changed batteries and still no go. Any way to pair the remote or psychically reset the spark? I noticed a little reset hole on the side, I pressed the button inside it, but it didn't reset, just keeps flashing and stays on the same menu when I plug the HDMI back in.
    The same thing is now happening with my Spark remote. These remotes must be defective in some way that after around 3 months they stop working. I tried doing the reset with the paper clip and still nothing is happening. I will try calling support but don't think that it will do much good. I may have to replace it but I can't find the receipt for it?

    Leave a comment:

  • ToggleRachel
    replied
    Re: Remote stopped working on the VUDU Spark!

    Originally posted by Woodoo4Vudu View Post
    Ah ok, bugger, btw what does the little button on the side that looks like a reset button do?
    Before returning the device, you may want to try re-pairing the remote:
    1. Make sure the VUDU Spark is connected to power and tot he TV
    2. Briefly insert a paperclip into the pinhole on the VUDU Spark
    3. A message saying "Request Pairing..." should appear at the top of the TV screen


    Now, to pair the remote:
    1. Hold both arrow buttons on the VUDU Spark remote control for 3 seconds
    2. Press the settings button on the VUDU Spark remote control
    3. A message saying, "Pairing is OK!" should appear in the upper left corner of the TV screen


    Unfortunately, if this doesn't work, you will need to exchange the device for a new one.

    Leave a comment:

  • Woodoo4Vudu
    replied
    Re: Remote stopped working on the VUDU Spark!

    Originally posted by DanielH View Post
    You may need to take it back to Walmart to be replaced.
    Ah ok, bugger, btw what does the little button on the side that looks like a reset button do?

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Re: Remote stopped working on the VUDU Spark!

    Originally posted by Woodoo4Vudu View Post
    The remote no longer responds to any command on the VUDU Spark via remote, I changed batteries and still no go. Any way to pair the remote or psychically reset the spark? I noticed a little reset hole on the side. I pressed that button inside but it didn't reset, just keeps flashing and stays on the same menu when I plug the HDMI back in.
    You may need to take it back to Walmart to be replaced.

    Leave a comment:

  • Woodoo4Vudu
    started a topic Remote stopped working on the VUDU Spark!

    Remote stopped working on the VUDU Spark!

    The remote no longer responds to any command on the VUDU Spark via remote, I changed batteries and still no go. Any way to pair the remote or psychically reset the spark? I noticed a little reset hole on the side, I pressed the button inside it, but it didn't reset, just keeps flashing and stays on the same menu when I plug the HDMI back in.
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