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Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
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5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Roku app problem

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    #1

    Roku app problem

    Hi,


    I've got a Roku 4 (4400x), and am experiencing something weird with the Vudu app.

    When browsing titles, the thumbnails start to black out, more and more, as if it didn't have enough memory to load them. I don't get this with other apps, just Vudu. I had thought maybe there wasn't enough storage to house the downloaded images, but the problem persists after having installed a 16GB miscro-SD card. I also removed and reinstalled the app, but that didn't help. I'm stumped.

    Any ideas as to what might be causing this? I can watch a movie if I search and go directly to it, but browsing is virtually impossible.

    Tags: None
    #2
    Have you power-cycled your Roku 4 to see if the issue goes away?

    Comment

      #3
      This is still a problem. I get this almost weekly and it can only be resolved by doing a Roku reboot. In undoubtedly will return within a week or so. Usually when I start quickly scrolling through "My Vudu" -> Movies, where there may be thousands of titles. Once the black boxes appear, the app is virtually useless, because all new images scrolled into the screen are just black boxes. I am using a Roku 4 (4400x)

      Comment

        #4
        Originally posted by waff8 View Post
        This is still a problem. I get this almost weekly and it can only be resolved by doing a Roku reboot. In undoubtedly will return within a week or so. Usually when I start quickly scrolling through "My Vudu" -> Movies, where there may be thousands of titles. Once the black boxes appear, the app is virtually useless, because all new images scrolled into the screen are just black boxes. I am using a Roku 4 (4400x)
        Any chance you could send me a short video of the behavior you're observing? Also, could you send me your account email address in a private message so i can take a look?

        Comment

          #5
          Attached are screen shots of the issue. As you will see, I just scrolled down My Movies list through about 100 movies (96-106 as seen in the picture) and the boxes begin to appear. Any further scrolling I do will just show all black boxes (as seen in the second image).

          Additionally, just waiting on the screen with black boxes will never refresh to show the images. The black boxes will remain for the most part until I restart the app. In which case the issue will likely happen again if I scroll through again.

          I will send you an private message with my account information.
          Attached Files

          Comment

            #6
            Originally posted by waff8 View Post
            Attached are screen shots of the issue. As you will see, I just scrolled down My Movies list through about 100 movies (96-106 as seen in the picture) and the boxes begin to appear. Any further scrolling I do will just show all black boxes (as seen in the second image).

            Additionally, just waiting on the screen with black boxes will never refresh to show the images. The black boxes will remain for the most part until I restart the app. In which case the issue will likely happen again if I scroll through again.

            I will send you an private message with my account information.
            Thanks for the info. We'll investigate further and let you know when we have more information

            Comment

              #7
              We are having the same issue as waff8 and we were wondering if there is a way to resolve the problem. Thank you.

              Comment

                #8
                As of September 1, 2019, this is still an issue. I hope this is getting some kind of traction, because it's pretty frustrating. The Roku app becomes completely useless once the black boxes start appearing.

                Comment

                  #9
                  Originally posted by waff8 View Post
                  As of September 1, 2019, this is still an issue. I hope this is getting some kind of traction, because it's pretty frustrating. The Roku app becomes completely useless once the black boxes start appearing.
                  Hi Waff8,

                  My apologies for the delay. Let me do a little digging to see if we can get this on the way to getting fixed. I'll keep you posted.

                  Comment

                    #10
                    Do any of you having problem have an optional SD installed in your Roku. I've got thousands of movies in my account and never seen this issue with any of my Roku's and I have most every model. But I always use an SD card, force updates, and power cycle weekly.

                    Comment

                      #11
                      Originally posted by jeremymc7 View Post
                      Do any of you having problem have an optional SD installed in your Roku. I've got thousands of movies in my account and never seen this issue with any of my Roku's and I have most every model. But I always use an SD card, force updates, and power cycle weekly.
                      Yes, I use an SD card in my Roku 4 where I am seeing the problem. I added the card hoping to correct the issue, it did not improve it all. Power cycling corrects the issue (temporarily) so that may be why you are not seeing this if you power cycle once a week.

                      Comment

                        #12
                        Has this issue been resolved? I still experience this issue on both of my Roku 4

                        Comment

                          #13
                          I am having this issue on my Sharp Roku TV as well. It's very frustrating.

                          Comment

                            #14
                            Same problem here. I have a Roku TV, no SD cards. I can carry on for a while after the titles pix start to black out, but then the title *text* and parts of the description start to black out, too.

                            Comment

                              #15
                              This is still an issue on the Roku 4... any chance it will ever get fixed? I'm hard wired to the Roku and have 200/200 Fios, so it's not a network thing. Any suggestions?

                              Comment

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