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Shield 3.2 and VUDU won't show UHD?

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    Shield 3.2 and VUDU won't show UHD?

    Hi, i have a shield TV with the latest SW version 3.2(24.18.78.152).
    Under the Shield settings is have HDMI - resolution as 4K 60HZ.
    My TV is a 2016 LG 4k set.
    The VUDU app says Embedder Version: NVIDIA SHIELD v1.0.1.52 / VUDU Client Version: 3.1.0 (rev 157951)

    Using programs like plex i can verify i am seeing 4K output from sample clips.

    In the VUDU app I purchased Lone Survivor in UHD.
    When i go into the Lone survivor movie in VUDU, it says "you own UHD".
    However, it only displays in HDX. In the settings under playback quality, it only shows HDX, HD, SD.

    Anyone have any idea what i should do for troubleshooting?

    TIA

    #2
    Re: Shield 3.2 and VUDU won't show UHD?

    Originally posted by sstiglich View Post
    Hi, i have a shield TV with the latest SW version 3.2(24.18.78.152).
    Under the Shield settings is have HDMI - resolution as 4K 60HZ.
    My TV is a 2016 LG 4k set.
    The VUDU app says Embedder Version: NVIDIA SHIELD v1.0.1.52 / VUDU Client Version: 3.1.0 (rev 157951)

    Using programs like plex i can verify i am seeing 4K output from sample clips.

    In the VUDU app I purchased Lone Survivor in UHD.
    When i go into the Lone survivor movie in VUDU, it says "you own UHD".
    However, it only displays in HDX. In the settings under playback quality, it only shows HDX, HD, SD.

    Anyone have any idea what i should do for troubleshooting?

    TIA
    Hello TIA

    That is weird. If you can see BUY UHD in the VUDU app you should be able to see UHD in the default Playback quality.

    Can you tell me the exact model of your 2016 LGTV. Also if the VUDU App can be launched from your LGTV does it let you play UHD titles?

    Please also PM me the email address you use to sign in to VUDU. I would like to look up your shield device to see what the shield thinks the monitor can support.

    Thanks
    Tam

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