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Samsung 4k UN55K6300 Ap not streaming anymore.

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    Samsung 4k UN55K6300 Ap not streaming anymore.

    We were watching a movie the other day, about midway through the movie the image got pixelated and the audio stopped. It would not come back. I thought maybe it was just the movie but I tried a different one and within a minute it was doing the same thing. I flipped to Netflix, played 4k fine (and we were watching HDX on Vudu, not UHD). We switched back to Vudu same thing. Now anything we try to play does this. It goes pixelated then the audio drops and never straightens out. I tried to remove the app to reinstall but its a "permanent" app on this Samsung TV. So I'm not entirely sure what was changed but it no longer works. Not sure how to fix this, but it does work great on our Xbox Ones, PS4's and Roku sticks so I know its not a Vudu system issue, just an app issue. Any help on this matter would be great. Oh, and we have been using the app flawlessly since we bought the tv back in November. Tv is wired, not wireless, 150Mbs service.

    #2
    Re: Samsung 4k UN55K6300 Ap not streaming anymore.

    Originally posted by fadetonite View Post
    We were watching a movie the other day, about midway through the movie the image got pixelated and the audio stopped. It would not come back. I thought maybe it was just the movie but I tried a different one and within a minute it was doing the same thing. I flipped to Netflix, played 4k fine (and we were watching HDX on Vudu, not UHD). We switched back to Vudu same thing. Now anything we try to play does this. It goes pixelated then the audio drops and never straightens out. I tried to remove the app to reinstall but its a "permanent" app on this Samsung TV. So I'm not entirely sure what was changed but it no longer works. Not sure how to fix this, but it does work great on our Xbox Ones, PS4's and Roku sticks so I know its not a Vudu system issue, just an app issue. Any help on this matter would be great. Oh, and we have been using the app flawlessly since we bought the tv back in November. Tv is wired, not wireless, 150Mbs service.
    Hello fadtonite,

    Sorry for the inconvenience. This is a bug we are aware about and currently working with Samsung to address. This bug should be harder to reproduce when stream HDX. When this does happen you will need to do a hard power cycle (remove the power cord) to recover.

    Can you let me know which content you were watching when you observed this bug? I want to try and reproduce it and let Samsung know which content can be used to reproduce easily. If I see it during my testing

    Thanks,
    Tam

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      #3
      Re: Samsung 4k UN55K6300 Ap not streaming anymore.

      Sorry it took a long time for me to reply. I figured out the hard reset thing myself, then I forgot I posted. It has happened one other time since, so I dont think its a particular movie. Both times we were watching an HDX title with a wired connection to the TV.

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