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LG Playback Issues

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    LG Playback Issues

    Hey guys...I'm not sure if this is the right place to post here, but I recently bought an LG OLED E6 tv and I'm having problems streaming content on it. My internet speed is around 88mbps, but I keep getting the message saying that my speed is insufficient for HDX. I've checked for updates for the tv and my router and everything is good. Any advice would be greatly appreciated.

    #2
    Re: LG Playback Issues

    I'm having an issue with VUDU on my LD television (OLED55E6P) as well.

    Using the VUDU app, SD and HDX streams are playing smoothly, but UHD is choppy. None of this was happening prior to the LG firmware 05.30.02 update. LG says the issue is with VUDU so I'm hoping that someone can chime in on this?

    thanks!
    Dan

    Comment


      #3
      I too have a problem with my lg oled c7 and vudu. Worked just fine for a week on my ultraviolet movies now nothing on vudu can play even in SD. All other apps work fine and play 4K content and my mbps is 88-100. My iPhone plays vudu just fine so it has something to do with this tv and vudu. I hope someone gets some solid feedback

      Comment


        #4
        Originally posted by Oledguy View Post
        I too have a problem with my lg oled c7 and vudu. Worked just fine for a week on my ultraviolet movies now nothing on vudu can play even in SD. All other apps work fine and play 4K content and my mbps is 88-100. My iPhone plays vudu just fine so it has something to do with this tv and vudu. I hope someone gets some solid feedback
        Have you contacted customer care so they can troubleshoot your issue? There can be several reasons why you're experiencing playback issues.

        support.vudu.com

        Comment


          #5
          I'm also having a problem streaming UHD content on my new LG OLED C7. It worked great for a week and then it's stopped working entirely - I can't even get SD content to stream. I have a 300mbps internet connection and no issues with any other streaming UHD content on other platforms. I've bought a number of UHD/HDX films on Vudu and I can't access them.

          I've contacted customer care but there's been no response. If I don't hear something soon, I'll have to push to get refunded what I've spent on UHD content.

          Comment


            #6
            Originally posted by billyslits View Post
            I'm also having a problem streaming UHD content on my new LG OLED C7. It worked great for a week and then it's stopped working entirely - I can't even get SD content to stream. I have a 300mbps internet connection and no issues with any other streaming UHD content on other platforms. I've bought a number of UHD/HDX films on Vudu and I can't access them.

            I've contacted customer care but there's been no response. If I don't hear something soon, I'll have to push to get refunded what I've spent on UHD content.
            Send me your ticket # and I'll take a look for you.

            Comment


              #7
              Originally posted by FelipeF View Post

              Send me your ticket # and I'll take a look for you.
              Here's my reference number: 171113-000484

              Comment


                #8
                Originally posted by billyslits View Post

                Here's my reference number: 171113-000484
                Question Reference # 171126-000100

                LG 65 OLED. Speed at 100mbps
                No streaming of UHD or HDX
                Roku streams Vudu HDX
                Roku streams AMAZON and NETFLIX
                LG streams Netflix 4k

                Removed and reinstalled VUDU app

                Error on VUDU shows it is unable to stream due to connection. Unable to get SD
                Same problem as billyslits.

                PLease HELP

                Comment


                  #9
                  I'm having the same issue with an LG 65 OLED. Constantly pauses saying that it can't stream due to connection even though, according to Vudu, I only need 4.5 mbps to stream HDX. I ran the Vudu app on my laptop and it says I'm getting 30 mbps which is more than 6 times what I need. My TV is hard wired also.

                  Any help is appreciated.

                  Comment


                    #10
                    Having this same issue with 4K content. LG 2018 4K OLED TV.

                    Comment

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