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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Apple TV - Feedback and technical support

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  • laurentiuz
    replied
    Re: Apple TV - Feedback and technical support

    There are two things missing for me, for the app to be complete.

    1.) I would like more sorting options for my movies and my tv shows like genre, year, rating for example.

    2.) Support for the Apple TVs "tv app" and the "up-next" feature.

    Thanks.

    Leave a comment:

  • sdornan
    replied
    Re: Apple TV - Feedback and technical support

    Originally posted by WordMasterRice View Post
    Is there any update on the audio quality issue? It's been more than a month now and it essentially makes the app unusable for me.
    Same here.

    Leave a comment:

  • WordMasterRice
    replied
    Re: Apple TV - Feedback and technical support

    Is there any update on the audio quality issue? It's been more than a month now and it essentially makes the app unusable for me.

    Leave a comment:

  • quackman
    replied
    Re: Apple TV - Feedback and technical support

    Originally posted by brianp6621 View Post
    I'll give that a shot. Are you using a Logitech remote?
    Yes, I am. Unfortunately, however, after the Apple TV update last night, the search function is NOT working for me again!

    Vudu, can you please resolve this? I suppose I will try deleting the app and reinstalling again, but obviously we shouldn't need to do that after every ATV update.

    Leave a comment:

  • brianp6621
    replied
    Re: Apple TV - Feedback and technical support

    Originally posted by quackman View Post
    The search issue was fixed for me by deleting the vudu app and then reinstalling. Try that.
    I'll give that a shot. Are you using a Logitech remote?

    Leave a comment:

  • quackman
    replied
    Re: Apple TV - Feedback and technical support

    Originally posted by brianp6621 View Post
    That's what I meant as the search issue but didn't realize it had to do specifically with using a harmony remotes. Definitely needs fixing
    The search issue was fixed for me by deleting the vudu app and then reinstalling. Try that.

    Leave a comment:

  • netnothing
    replied
    Re: Apple TV - Feedback and technical support

    Originally posted by brianp6621 View Post
    That's what I meant as the search issue but didn't realize it had to do specifically with using a harmony remotes. Definitely needs fixing
    Ah gotcha. Yeah the Apple TV detects if the Siri remote isn't being used and gives a different onscreen keyboard. Seems maybe the Vudu devs didn't test with something other than the Siri remote.

    Leave a comment:

  • brianp6621
    replied
    Re: Apple TV - Feedback and technical support

    Originally posted by netnothing View Post
    And search doesn't work at all if you are using a Harmony remote.
    That's what I meant as the search issue but didn't realize it had to do specifically with using a harmony remotes. Definitely needs fixing

    Leave a comment:

  • netnothing
    replied
    Re: Apple TV - Feedback and technical support

    Originally posted by brianp6621 View Post
    On that note has the search issue been acknowledged/replicated? It makes it very difficult for those of us with larger libraries.
    And search doesn't work at all if you are using a Harmony remote.

    Leave a comment:

  • brianp6621
    replied
    Re: Apple TV - Feedback and technical support

    On that note has the search issue been acknowledged/replicated? It makes it very difficult for those of us with larger libraries.

    Leave a comment:

  • netnothing
    replied
    Re: Apple TV - Feedback and technical support

    Originally posted by Jake View Post
    For this, we have identified an issue with DD+ audio and will be fixing it ASAP. But you won't see DD+ or Atmos on a receiver since the Apple TV player (not controllable by apps) always decodes to PCM and either outputs the PCM or re-encodes to DD.
    Is this still being worked on? Audio just sounds bad on the ATV via the Vudu app.

    Leave a comment:

  • Benson
    replied
    Re: Apple TV - Feedback and technical support

    Originally posted by GaryLaPointe View Post
    That doesn't seem right. BUT I'm not asking for the data to stay for ever (persistent), it could easily be purged when TvOS asks for it. I'm not going to complain if it gets wiped, but with a 64GB box (with 20GB free), I'd hope it stays around for a little bit to watch the movie later).

    I'm 100% certain I've uploaded a few videos to VLC in the past (via http) and they stayed in the app for a while.

    I just checked and there is a still a 110 minute HD movie (over 3GB) in my VLC app on my AppleTV from February that still plays (I've rebooted and I'd have to think updated software since then).

    Again, I don't care if it's persistent (I don't need it to last 6 months!), I'm just looking for / suggesting a better experience for people with a slower connection.
    All local data more than 500KB will be volatile. However, if users don't care about persistent or contents can be removed randomly, it is a great feature that we will investigate it.

    Leave a comment:

  • Benson
    replied
    Re: Apple TV - Feedback and technical support

    Originally posted by brianp6621 View Post
    Further clarifications.

    There are in fact 2 discernable FF/RW speeds when using my Logitech Harmony elite remote and the ATV Vudu app. I don't know if this is an Apple thing or a Vudu thing but my suggestions above apply.

    Second, there IS a start movie over option, but only when you access the movie from the watch list. When you access the exact same movie from the general list, you only get a watch option which only resumes from the previous point. Definite room for UI improvement here. Anywhere you access a movie should have the option to either stay over our resume.
    The playback control on Vudu app is using Apple's default playback, which is used among other apps such as Netflix. The playback control is designed to work well with Apple's Siri Remote. With gestures on the touch pad, users can skip/FF/RW or start over easily without introducing extra buttons on control panel. We also consider users who are using universal controller. Thank you for the feedbacks for Start Over and Chapter Skip features, and we will definitely evaluate them into next version design.

    What are your owned movies can't play trailer? We will investigate this issue thoroughly.

    Leave a comment:

  • brianp6621
    replied
    Re: Apple TV - Feedback and technical support

    Further clarifications.

    There are in fact 2 discernable FF/RW speeds when using my Logitech Harmony elite remote and the ATV Vudu app. I don't know if this is an Apple thing or a Vudu thing but my suggestions above apply.

    Second, there IS a start movie over option, but only when you access the movie from the watch list. When you access the exact same movie from the general list, you only get a watch option which only resumes from the previous point. Definite room for UI improvement here. Anywhere you access a movie should have the option to either stay over our resume.

    Leave a comment:

  • brianp6621
    replied
    Re: Apple TV - Feedback and technical support

    Originally posted by Cranston37 View Post
    1&2. With ATV4 there are no speeds for FF/RW - you click the trackpad and the speed you go back or forth depends on how fast you move your thumb. You can go very slowly or you can speed through the entire length of a movie in about 1 second. To start a movie over from any spot, you would simply click the trackpad and flip your thumb to the left. Viola!

    3. That's true that there is no button for a trailer of a purchased movie, but all you would have to do is hit the Siri button and say "search YouTube for 'Wonder Woman' trailer" and it will begin playing. What makes that even easier is you don't even need to go to the movie's page first!
    Thanks for the replies but unfortunately those solutions are of no help to users of a universal remote. I have no desire to user a dedicated remote and neither does my family.

    Maybe the FF/RW issue is an apple limitation but it would be great if Vudu could code their app to allow four different FF speeds.

    If not then the design choice is well within Vudu to allow for a skip to chapter interface, start movie over option, and display the trailer option.

    I think Vudu should consider these enhancements for users of Vudu on ATV that use universal remotes.

    And I could swear I was seeing 2 FF/RW speeds. I'll check again

    Leave a comment:

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