Apple TV - Feedback and technical support

[FabianR]

@JefferyVUDU - just dawned on me that The Dolby Atmos Experience (Bundle) is not even 4K and/or it's not in Dolby Atmos.

[Morac]

When officially released TVOS 11.4.1 should solve the issues.

TVOS 11.4.1 has been released and I've upgraded, but I'm still not getting the DV version for Thor Ragnarok or Black Panthor. The details screen shows that both only have HDR10 versions. Neither movies mentions DV in the details screen. The Last Jedi does mentioned DV and does play back in DV.

Does something need to be changed on the server side for movies like Thor Ragnarok and Black Panthor to support Dolby Vision?

[Jake]

TVOS 11.4.1 has been released and I've upgraded, but I'm still not getting the DV version for Thor Ragnarok or Black Panthor. The details screen shows that both only have HDR10 versions. Neither movies mentions DV in the details screen. The Last Jedi does mentioned DV and does play back in DV.

Does something need to be changed on the server side for movies like Thor Ragnarok and Black Panthor to support Dolby Vision?

Yes, we are in the process of re-publishing Dolby Vision versions for Apple TV. Had to wait until the 11.4.1 update was officially out before we did that, otherwise people would see the same issue until they could get the update.

[Darealest1]

@JefferyVUDU - just dawned on me that The Dolby Atmos Experience (Bundle) is not even 4K and/or it's not in Dolby Atmos.

It's not in 4K but it is in Dolby atmos. When I watch it on my PlayStation audio switches on my receiver to atmos input and output after about a second into playback. Make sure you have your device configured properly

[FabianR]

Oops... my bad. I do get Atmos when playing on my 940E's Android TV VUDU app, but I'm not getting it when playing it through my Apple TV 4K.

[netnothing]

Are we ever going to get the Watch next functionality on the ATV? Makes watching a TV series mind-numbingly difficult. Compared to the Vudu app on the Roku, the ATV Vudu app is garbage.

[tsken02]

I wanted to watch "Back to the Future" on my Apple TV tonight. Once I hit PLAY, I received an error that "Back to the Future" is not available on Apple TV, so I should contact VUDU. Are there some movies not available for playback?

[xxxsdesdexxx]

My Vudu library on AppleTV 4K never loads, and I think has something to do with the number of movies I have. Please fix this so that I am able to use Vudu through AppleTV 4K. I'm sure that there are many others in the same boat as me.

[Benson]

My Vudu library on AppleTV 4K never loads, and I think has something to do with the number of movies I have. Please fix this so that I am able to use Vudu through AppleTV 4K. I'm sure that there are many others in the same boat as me.

When your movies in library are not showing up, you can select on "My Movies" button on the left menu and press (click) on your remote controller. It will force to load your library again.

[bvd1022]

Hi, I would like to know when autoplay will be added to the Vudu Apple TV app. I've been purchasing full seasons of TV series recently and intend to purchase more over time, but I would like to be able to start one episode and let the episodes play automatically from there when using my Apple TV.

Thank you for your time.

[cannedcocktail]

Hi - I sent this to Vudu tech support via email form, but didn't get a reply. Using an Apple TV 4K with the latest TVOS Beta 12 and Vudu app up to date (last update in May 2018), 4UHD videos periodically stutter. Audio is unaffected, but image will stutter (best way I can describe it) for a moment - the image will freeze-frame on something for about a second, causing the image to jerk and then resume normal playback. This has happened while watching Black Panther and Thor Raganarok (I use the Vudu app mostly for Disney 4K). It's hard to predict as it can be 30min-1hr between occurrences. I'm not sure how to report this, so any help in getting this to the right people at Vudu so they can work on the issue would be great. I don't expect to really troubleshoot the issue, but with the beta turning to a final release next month, I wanted to report it (also, is anyone else on Beta 12 having this issue with a ATV 4K?). Thanks.

[Morac]

I?m watching Avengers Infinity War and at 30:03 in, the video froze while the audio continued. I tried to rewind and got a ?Content Unavailabile (-11819) We don?t have a version of this content on Apple TV? error. This is reproducible. If I play again it?s past that spot (or I fast forward past) it plays.

There appears to be something bad in the encode at that spot (30:03).

[Morac]

I?m watching Avengers Infinity War and at 30:03 in, the video froze while the audio continued. I tried to rewind and got a ?Content Unavailabile (-11819) We don?t have a version of this content on Apple TV? error. This is reproducible. If I play again it?s past that spot (or I fast forward past) it plays.

There appears to be something bad in the encode at that spot (30:03).

Happened again at 1:57:40 and again during the credits. A few other times the picture broke up.

[Explorz]

Hi. New to Vudu.

I have the ATV 4K. I have the most recent TVOS 12 Beta installed. I have it set to play atmos audio. I am running the ATV into my Denon X3400H receiver via tested high quality HDMI. I then pass the video on to my Sony X900E TV via HDMI.

Last night I watched my first VUDU movie, Black Panther. It was offered at the .99 cent promo rate. But it would not pass Atmos to my receiver. When pressing the info button on my remote, it showed PCM input using 5 speakers and not sending atmos content for my atmos enabled speakers. And yes, I have the amp assigned for Dolby Front.

Any ideas if this is a shared experience with others with the Beta, or is something set up wrong?

[xxxsdesdexxx]

When your movies in library are not showing up, you can select on "My Movies" button on the left menu and press (click) on your remote controller. It will force to load your library again.

Thanks for the help, but this does not work for me. Nothing happens and the library never losds.