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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Android TV - Feedback and technical support

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    #1

    Android TV - Feedback and technical support

    Updated 5/3/2018

    Vudu is on Android TV!
    Please use this thread to share (constructive) feedback, report previously un-identified bugs, and raise other technical issues.

    For help with accounts, titles, and other non-Android TV issues, please reach out to support@vudu.com or @vudusupport on Twitter.

    Vudu for Android TV is currently available on:
    • Xiaomi Mibox
    • Nvidia SHIELD
    • Sony 2018 TVs
    • [Limited Beta] Sony 2016-2017 TVs*
    *We are opening up the Vudu Android TV app to Sony 2016 & 2017 TVs as a limited time beta.
    With this new app users will receive the Android TV experience as well as the ability to purchase and stream 4K UHD content in HDR10 or Dolby Vision ( on 4K HDR models)

    To participate, visit the Google Play Store on your Sony TV and install the Vudu app (version 4.1.37 or later).
    https://play.google.com/store/apps/d...ablet&hl=en_US

    Installing the Vudu Android TV 4K app will increment the number of devices activated to your account and count against your devices limit. You can deactivate existing Vudu app or the new Android TV 4K app at any time on your Manage Devices page.

    Please note that during this beta we welcome and encourage your feedback within this forum thread, but cannot offer customer support for issues encountered.
    Tags: android tv
    #2
    Re: Android TV - Feedback and technical support

    Overall, I like the new design of the official Android TV app.

    I am disappointed that TV autoplay was lost in the update. That was one of my favorite features of the older SHIELD app. I hope this will be available in the official app soon. I know you said in another thread that it's coming.

    I'm not sure if this is a bug or not, but it appears the Watchlist feature isn't working right. That section still displays TV shows that I had previously been in the process of watching, but if I watch an episode of something new it does not get added to the Watchlist. Is this a bug or is the feature not fully implemented in the new app yet?

    Thanks!

    Comment

      #3
      Re: Android TV - Feedback and technical support

      Thank you for this thread. I have a couple of android TV boxes, a MiBox from Walmart and a Nexus Player.

      The basic android TV Vudu app lacks some features that are present in other versions of the app. I'm speaking of things like Autoplay which thankfully seems to be on the horizon, 4k playback on the MiBox, a version that works on x86 so that I can use it on the Nexus Player, and some basic UI fixes.

      The UI on the old Shield TV app was so nice, it was similar to the Roku Vudu app. Also, it comes up every once in a while, but if you own the entire season of a show that was purchased through another e-tailer, the "Own Season" button still exists for that season. I'd like to see that remedied, not because I'm OCD about how things look, but because I fear re-buying a show I already own with a few errant mis-clicks.

      Sometimes it feels like the android TV ecosystem is being abandoned by content providers, so thank you again for this thread, and for the continued support of the platform.

      Comment

        #4
        Re: Android TV - Feedback and technical support

        Originally posted by jjohns View Post
        if I watch an episode of something new it does not get added to the Watchlist. Is this a bug?Thanks!
        That's never been the way My Watchlist works.
        If you're in the middle of viewing something and don't complete it, it will show in My Watchlist.
        Once you're done, however, it should drop off the list.

        The only way VUDU tracks a particular series is via the progress bars of individual episodes.

        I will say that what you were asking brings up something I've suggested in the past and would love to see.
        I wish VUDU would implement a playlist.
        Some days, I have film festivals and I'd love to be able to pre-schedule the movies I want to watch and then just sit back and press PLAY.

        Ciao for now!
        Mike

        (Just another viewer)

        Comment

          #5
          Re: Android TV - Feedback and technical support

          Originally posted by Mikeylito View Post
          That's never been the way My Watchlist works.
          If you're in the middle of viewing something and don't complete it, it will show in My Watchlist.
          Once you're done, however, it should drop off the list.

          The only way VUDU tracks a particular series is via the progress bars of individual episodes.

          I will say that what you were asking brings up something I've suggested in the past and would love to see.
          I wish VUDU would implement a playlist.
          Some days, I have film festivals and I'd love to be able to pre-schedule the movies I want to watch and then just sit back and press PLAY.

          Ciao for now!
          Mike

          (Just another viewer)
          Yeah, that's the way the Watchlist worked with the old SHIELD version of the Vudu app. Problem is that it's not doing that now that the official Android TV app has replaced it, which is why I'm wondering if it's a bug or simply that the feature is not yet completed.

          Your playlist suggestion is good. I'll second that!

          Comment

            #6
            I've been having issues with Vudu on the Nvidia Shield TV for a while now. Plenty of buffering issues that I never had before the new update (hardwired and have 100mbps speed) and anytime I open Vudu, I get a 'vudu is not responding' pop up, and have to open Vudu again.

            I've tried uninstalling updates, clearing cache and everything else I can think of but the issues persist.

            The buffering doesn't happen all the time, but often enough to become annoying.

            Any advice?

            Comment

              #7
              Now the internet word is MAYBE the VUDU app will be updated for the Apple TV 4K some time in 2019.

              Comment

                #8
                Originally posted by ddelrymple View Post
                I've been having issues with Vudu on the Nvidia Shield TV for a while now. Plenty of buffering issues that I never had before the new update (hardwired and have 100mbps speed) and anytime I open Vudu, I get a 'vudu is not responding' pop up, and have to open Vudu again.

                I've tried uninstalling updates, clearing cache and everything else I can think of but the issues persist.

                The buffering doesn't happen all the time, but often enough to become annoying.

                Any advice?
                This issue has also been reported on this thread.
                https://forum.vudu.com/forum/vudu/ge...idia-shield-tv

                Comment

                  #9
                  Is development still going on for the AndroidTV version of Vudu? There hasn't been a release since last November.

                  Comment

                    #10
                    Originally posted by ddelrymple View Post
                    I've been having issues with Vudu on the Nvidia Shield TV for a while now. Plenty of buffering issues that I never had before the new update (hardwired and have 100mbps speed) and anytime I open Vudu, I get a 'vudu is not responding' pop up, and have to open Vudu again.

                    I've tried uninstalling updates, clearing cache and everything else I can think of but the issues persist.

                    The buffering doesn't happen all the time, but often enough to become annoying.

                    Any advice?
                    Same issues here. Sent a note to Vudu-received form letter back to try all the things I have already tried and that I listed in the note I sent them. (which they did not read)

                    Comment

                      #11
                      Update to 4.1.37 should be available in the Play Store soon.
                      This will address many bugs and we'll be targeting the next few releases to also include some of the missing features.

                      Note with this update, you may see a second, newly-created device in your Devices record (with the brand of your device). Keep that one and you can remove the initial one.

                      Comment

                        #12
                        Originally posted by JeffreyVUDU View Post
                        Update to 4.1.37 should be available in the Play Store soon.
                        This will address many bugs and we'll be targeting the next few releases to also include some of the missing features.

                        Note with this update, you may see a second, newly-created device in your Devices record (with the brand of your device). Keep that one and you can remove the initial one.
                        Any chance you could elaborate on the "missing features"? JeffreyVUDU

                        Comment

                          #13
                          The new update did nothing to address the buffering issues that plague us even watching in SD. After update tried to watch a movie in HDX and it buffered after about 10 minutes...no change.

                          Comment

                            #14
                            Originally posted by ranchfrogs View Post
                            The new update did nothing to address the buffering issues that plague us even watching in SD. After update tried to watch a movie in HDX and it buffered after about 10 minutes...no change.
                            We have id'd the issue and are working on a fix in the next release.

                            Comment

                              #15
                              Installed on my 930E. So far it's a nice update.

                              I will echo what Morac mentioned in the other thread......DV doesn't always get triggered.

                              Comment

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