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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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    #1

    Constant buffering

    Hi,

    Bought a LG BD390 for the family at Christmas and have connected it up to our home wireless network. My near-by PC reports a 4.6mbit connection via speedtest.net, yet when I tried to rent our free movie last night (observe and report... don't bother) in HD (not HDX) it buffered almost constantly and was nearly unwatchable.

    My Device ID is 96585. The BD390 has two bars of signal strength on the home wireless network. This evening I tried to watch a couple of trailers and am unable to do so. Sometimes when I start the service it fails completely.

    Netflix works fine.

    Help!

    Mark
    Tags: None
    #2
    Re: Constant buffering

    Can you try it wired? Some folks on the AVS forum have found that switching from wireless to wired in the BD390 solves their issue.

    Comment

      #3
      Re: Constant buffering

      Thanks for the reply. I could probably try it wired as an experiment, but I'll have a tough job convincing the wife that running Ethernet across the house is a justifable solution.

      Comment

        #4
        Re: Constant buffering

        I had the very same problem with my Mitsubishi TV that came with VUDU. We got it as a Christmas gift to ourselves and this was the first time using VUDU. I have 12 meg internet and have an ethernet cable plugged directly into my TV from the Router.

        Any other ideas?

        Watching the movie the other night was VERY FRUSTRATING. Almost not worth watching it AT ALL!

        Heidi

        Comment

          #5
          Re: Constant buffering

          Originally posted by markn View Post
          Thanks for the reply. I could probably try it wired as an experiment, but I'll have a tough job convincing the wife that running Ethernet across the house is a justifable solution.
          Were you able to test the BD390 with a hard-wired connection?

          Comment

            #6
            Re: Constant buffering

            Originally posted by hknopik
            I also had the very same problem the other night when watching a movie. It was almost not worth watching the movie for the amount of times it stopped to Buffer. I have VUDU on my new Mitsubishi TV that we got for Christmas and thought to give it a try. I have 12 Meg Internet with the ethernet plugged directly into my TV from the Internet Router. Any ideas here? What can be done to improve on the movie watching experience? We were watching in HD, not even the highest HDX.

            Heidi
            I have sent you a private message.

            Comment

              #7
              Re: Constant buffering

              Same problem here with the the lg390 and constant buffering. Speedtest.net give me about 13mps down, but Vudu constantly buffers, even on SD!

              Help?

              Comment

                #8
                Re: Constant buffering

                Hope this will help...

                I had a hell of a time with this issue on my VUDU box with the Brazil beta software, which provides the streaming function similar to what is delivered to TV's......I think I solved the problem, I can stream with no problem now.....

                This is what I did:
                1-downloaded and installed DNSBenchmark from the GRC(Gibson Research) website.

                2-Ran program to find fastest DNS servers.

                3-Changed my DNS settings on the WAN side of my router to the fastest ones given by DNSBenchmark(top of the list).

                4-Gave my VUDU box a static IP address(an address outside my DHCP range).

                5-Went to Info and Settings on box, went to manual settings, I put in the static IP, Gateway and DNS server were both my router's main IP....

                Then I had success....

                After this I decided to try to purchase movies with the streaming service...What I found is movies I purchased were stored in "the cloud"...I could stream them at any time, it also had an option to download the movie to my box.....I found this to be very cool.......

                Comment

                  #9
                  Re: Constant buffering

                  Originally posted by araomd View Post
                  Same problem here with the the lg390 and constant buffering. Speedtest.net give me about 13mps down, but Vudu constantly buffers, even on SD!

                  Help?
                  I have the same problem using a wired connection. I am able to stream in HD, but not HDX. Can only use HDX when I go to the watch trailers tab. One small bar appears in the HDX connection, but it doesn't stutter or have constant buffering. I get 3 bars with the HD connection.

                  Comment

                    #10
                    Re: Constant buffering

                    I have the same problem using an lg blu ray player. Quite annoying as many of us as posted above, do want to want to wire an ethernet through the house and many are not interested or talented enough to reconfigure a router.

                    Seems like this technology via wireless may not be up to prime time. Too bad because i really like the vudu web interface and the quality when working, is superior to netflix.

                    OTHO as most have said above. never seem to get buffering issues with netflix......

                    Comment

                      #11
                      Re: Constant buffering

                      For a quality experience with the LG BD390 it is recommended that you use it wired. LG even put in an advisory message in their configuration screen about the performance of wireless with video content.

                      Originally posted by kbuzz View Post
                      OTHO as most have said above. never seem to get buffering issues with netflix......
                      VUDU requires the following:

                      1 mbps - SD
                      2.25 mbps - HD
                      4.5 mbps - HDX

                      I can't speak for Netflix but based on what I read their encodes go from 500 to 3400 kbps and they use a 40% weighting factor so if you have 1.5 mbps down you wont see a stream from them higher then about 800 kbps which would put the stream into their 500 kbps category.

                      There are a lot of folks here that like the VUDU and maybe we can help you though your issues?

                      -Ron

                      Comment

                        #12
                        Re: Constant buffering

                        Originally posted by ARCI3 View Post
                        I have the same problem using a wired connection. I am able to stream in HD, but not HDX. Can only use HDX when I go to the watch trailers tab. One small bar appears in the HDX connection, but it doesn't stutter or have constant buffering. I get 3 bars with the HD connection.
                        I have sent you a private message, please check your inbox.

                        Comment

                          #13
                          Re: Constant buffering

                          Originally posted by kbuzz View Post
                          I have the same problem using an lg blu ray player. Quite annoying as many of us as posted above, do want to want to wire an ethernet through the house and many are not interested or talented enough to reconfigure a router.

                          Seems like this technology via wireless may not be up to prime time. Too bad because i really like the vudu web interface and the quality when working, is superior to netflix.

                          OTHO as most have said above. never seem to get buffering issues with netflix......
                          I have sent you a private message, please check your inbox.

                          Comment

                            #14
                            Re: Constant buffering

                            [QUOTE=RonV;50821]For a quality experience with the LG BD390 it is recommended that you use it wired. LG even put in an advisory message in their configuration screen about the performance of wireless with video content.

                            ron thanks for the help. I dont recall seeing the advisory. Of course, i bought because it was wireless. LOL

                            Comment

                              #15
                              Re: Constant buffering

                              Originally posted by kbuzz View Post
                              ron thanks for the help. I dont recall seeing the advisory. Of course, i bought because it was wireless. LOL
                              I purhcased the BD390 primarily to stream media and when I first set it up wirelessly my router only showed 30% of signal from the BD390 even though I was only about 40 ft' away from my router and only going though one wall. My laptop sitting next to the BD390 showed 90%. At that point I just decided to run another cable.

                              Comment

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