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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Hardware id already exists, unprovision first

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    #31
    Re: Hardware id already exists, unprovision first

    Originally posted by jamesbonn View Post
    Hi, I am having the exact same problem, actually I just ordered a movie, turned off the tv and when i came back 20 min later to watch the movie, vudu wouldnt work. Anyway, my hardware id is
    VZ01E3D 300199D 83CD479 B2F4787
    PLEASE help me, I am new to vudu but love it
    Thanks
    James,

    I can't find your hardware ID in our system. Can you confirm it and re post on this thread? Is there a device ID listed in the error message you receive?

    Comment


      #32
      Re: Hardware id already exists, unprovision first

      I am having the same problem, I recently bought and RCA dvd home theather my hardware id is: BD8811028C8401066600

      Comment


        #33
        Re: Hardware id already exists, unprovision first

        Originally posted by wilmer espino View Post
        I am having the same problem, I recently bought and RCA dvd home theather my hardware id is: BD8811028C8401066600
        Wilmer,

        Can you please contact our support line, we'll need some more information from you to get this resolved. (888)554-VUDU

        Comment


          #34
          Re: Hardware id already exists, unprovision first

          hi can you please help me
          ID tsbttc010023189274dd

          Comment


            #35
            Re: Hardware id already exists, unprovision first

            I get the same message on my Samsung.
            ID # SAMBBA010023993F7BE9
            Any help would be awesome. Thanks!

            Comment


              #36
              Re: Hardware id already exists, unprovision first

              Originally posted by bbrant73 View Post
              I get the same message on my Samsung.
              ID # SAMBBA010023993F7BE9
              Any help would be awesome. Thanks!
              Bbrant73,

              You should now be able to connect. Please let me know if you have any more questions.


              qkaizen,

              I was not able to locate your device in our system. Could you confirm that Hardware ID for us?

              Comment


                #37
                Re: Hardware id already exists, unprovision first

                I am also having the same problem as everyone else. I'd be much obliged if someone could fix it for me.

                Hardware ID = SAMBBA010023990C2300

                Comment


                  #38
                  Re: Hardware id already exists, unprovision first

                  same problem...

                  hardware id- tsbttc01e89d8762c878

                  thanks

                  Comment


                    #39
                    Re: Hardware id already exists, unprovision first

                    having the same problem

                    hardware id- tsbttc01e89d8762c878

                    Comment


                      #40
                      Re: Hardware id already exists, unprovision first

                      anberlin07 and zzsti10 you both should now be able to connect. Please let me know if you have any issues.

                      Comment


                        #41
                        Re: Hardware id already exists, unprovision first

                        Hello, I am too having the HardwareID already exists, unprovision first issue.
                        Any help wouild be most appreciated.

                        My Hardware ID is MDEA100 4002692 3D707D8 657C80C

                        Thank you.

                        Comment


                          #42
                          Re: Hardware id already exists, unprovision first

                          My magnavox gives me the same error. (a record for this hardwareld already exists, unprovision first) Hardware id#G2NSD00100E0A901C3C1. Thanks!

                          Comment


                            #43
                            Re: Hardware id already exists, unprovision first

                            Originally posted by sheperdfam View Post
                            My magnavox gives me the same error. (a record for this hardwareld already exists, unprovision first) Hardware id#G2NSD00100E0A901C3C1. Thanks!
                            Sheperd,

                            Please update the firmware on your device, this should fix the issue.

                            Comment


                              #44
                              Re: Hardware id already exists, unprovision first

                              My magnavox also gives me the same message of "Connection failed." detail: a record for this hardwareid already exists, unprovision first. My hardware id is G2NSD00100E0A90D3A11 Software version:3.0.0-61108-PnsMn10300-83683

                              Please help

                              Diego

                              Comment


                                #45
                                Re: Hardware id already exists, unprovision first

                                Originally posted by Diegosilang View Post
                                My magnavox also gives me the same message of "Connection failed." detail: a record for this hardwareid already exists, unprovision first. My hardware id is G2NSD00100E0A90D3A11 Software version:3.0.0-61108-PnsMn10300-83683

                                Please help

                                Diego
                                Diego,

                                A software update should fix the problem on your device. If it does not, please give us a call at (888)554-VUDU.

                                Comment

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