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Failed to get playback information

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    Failed to get playback information

    Vudu app is through my new TV. Tried out Vudu. Liked it. Purchased a movie. Have watched it multiple times. Now all the sudden, I'm getting this message "Failed to get playback information". Tried rebooting the connection. Turned TV off for abit then back on. Other movies seem to work. Just not the one I want to watch. What could be the problem?

    #2
    Re: Failed to get playback information

    Originally posted by sparedez View Post
    Vudu app is through my new TV. Tried out Vudu. Liked it. Purchased a movie. Have watched it multiple times. Now all the sudden, I'm getting this message "Failed to get playback information". Tried rebooting the connection. Turned TV off for abit then back on. Other movies seem to work. Just not the one I want to watch. What could be the problem?
    Our apologies spar,

    What movie are you trying to watch? Please send me a PM with your email address, i would be happy to credit your account for the inconvenience.

    Comment


      #3
      Re: Failed to get playback information

      Hi Dan,

      I bought a copy of the Hunger Games and entered the code to load it to VUDU. I see the movie but get the same message as the above user. What can I do to get this to play? Thanks.

      Comment


        #4
        Re: Failed to get playback information

        Originally posted by bfugler View Post
        Hi Dan,

        I bought a copy of the Hunger Games and entered the code to load it to VUDU. I see the movie but get the same message as the above user. What can I do to get this to play? Thanks.
        We had a temporary outage. If you're still unable to connect to the service, please let us know.

        Comment


          #5
          Re: Failed to get playback information

          Just rented a film, was charged, but continuously get this error rather than it play.

          Comment


            #6
            Re: Failed to get playback information

            Originally posted by DoktorM View Post
            Just rented a film, was charged, but continuously get this error rather than it play.
            We are working on getting the service back online ASAP, sorry for the inconvenience. This is being discussed at the post below.

            https://forum.vudu.com/showthread.php?949529-Vudu-Down

            Comment


              #7
              Re: Failed to get playback information

              Bought the movie my bloody valentine and I can't watch it. Says failed to get playback information.

              Comment


                #8
                Re: Failed to get playback information

                Originally posted by Tonyameyer77 View Post
                Bought the movie my bloody valentine and I can't watch it. Says failed to get playback information.
                Same issue with same movie. Have owned this movie for years with no issue watching. Have watched it on my Roku4, but all of a sudden today am getting the "Failed to get playback information" message and can't watch it. Only movie I'm getting this on. Very irritating and disappointing! Amazingly it plays back on on my phone, but that doesn't help me when I want to watch it on my tv.

                Comment


                  #9
                  Re: Failed to get playback information

                  Originally posted by Maezy View Post
                  Same issue with same movie. Have owned this movie for years with no issue watching. Have watched it on my Roku4, but all of a sudden today am getting the "Failed to get playback information" message and can't watch it. Only movie I'm getting this on. Very irritating and disappointing! Amazingly it plays back on on my phone, but that doesn't help me when I want to watch it on my tv.
                  I just bought the same movie too since it was on sale and am having the same issue. I need my Jensen akles fix!

                  Comment


                    #10
                    Today i purcheased Lucy in uhd. It glitches and cannot watch it. I have 6 other movies and only revenant will let me click to watch with glitches. I have spent alot of money and now cannot watch anything i paid money for. Can you please help me get this fixed? Thank you

                    Comment

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