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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Totally Dissatisfied with Vudu

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    #1

    Totally Dissatisfied with Vudu

    I have tried to watch three movies on separate dates. The first movie played about half way through then disconnected from the network, second movie played completely through and was enjoyable to watch. Last night I tried to play the third movie and it played about half way through, then disconnected from the network with a message that it was trying to reconnect. I have to admit that Vudu and I will depart ways, my account will be deactivated and I shall never grace your network again. It is a sad situation with limited customer support.
    Tags: None
    #2
    Re: Totally Dissatisfied with Vudu

    Originally posted by sk8ter View Post
    I have tried to watch three movies on separate dates. The first movie played about half way through then disconnected from the network, second movie played completely through and was enjoyable to watch. Last night I tried to play the third movie and it played about half way through, then disconnected from the network with a message that it was trying to reconnect. I have to admit that Vudu and I will depart ways, my account will be deactivated and I shall never grace your network again. It is a sad situation with limited customer support.
    Sk8ter,

    I apologize for your poor experience. If you would allow, i'd be happy to take a look at your streaming sessions and credit you for the movies you were unable to finish. Could you please post your device ID, or send me a private message including your email address?

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      #3
      Re: Totally Dissatisfied with Vudu

      Could the problem be your internet connection? That is usually the problem...

      Comment

        #4
        Re: Totally Dissatisfied with Vudu

        I agree! I took advantage of the $5.99 credit and watched two movies with no problem. When I began watching the third movie, it started skipping, and audio would be lost, so I kept having to rewind to catch the dialogue. I sent a note to Vudu letting them know about the issue, and honestly I expected to hear "sorry for your bad experience - please let us refund your money and let us know of further troubles." That would have made me a loyal customer who would plan to regularly use their product. I guess I'm used to that sort of customer service from companies that truly value their customers. Instead, I was first told they couldn't even find my account, then they wanted to know exactly WHERE in the movie it was skipping. Next, they sent me about six different things to try because they were just "sure" it was my cable or television and not their perfect system. Never mind that I just recently had a cable upgrade and have no problems with any other systems on my smart tv. Sorry, but there are far too many options out there to waste my time with a company that is not quick to respond with solutions vs. challenging my complaints.

        Comment

          #5
          Re: Totally Dissatisfied with Vudu

          Originally posted by texgal44 View Post
          I agree! I took advantage of the $5.99 credit and watched two movies with no problem. When I began watching the third movie, it started skipping, and audio would be lost, so I kept having to rewind to catch the dialogue. I sent a note to Vudu letting them know about the issue, and honestly I expected to hear "sorry for your bad experience - please let us refund your money and let us know of further troubles." That would have made me a loyal customer who would plan to regularly use their product. I guess I'm used to that sort of customer service from companies that truly value their customers. Instead, I was first told they couldn't even find my account, then they wanted to know exactly WHERE in the movie it was skipping. Next, they sent me about six different things to try because they were just "sure" it was my cable or television and not their perfect system. Never mind that I just recently had a cable upgrade and have no problems with any other systems on my smart tv. Sorry, but there are far too many options out there to waste my time with a company that is not quick to respond with solutions vs. challenging my complaints.
          Texgal,

          I apologize for your poor experience with customer service. I would be happy to credit you if you haven't been already. Would you be willing to post your case number so i can take a look at the problem you called about?

          Comment

            #6
            Re: Totally Dissatisfied with Vudu

            Originally posted by texgal44 View Post
            I agree! I took advantage of the $5.99 credit and watched two movies with no problem. When I began watching the third movie, it started skipping, and audio would be lost, so I kept having to rewind to catch the dialogue. I sent a note to Vudu letting them know about the issue, and honestly I expected to hear "sorry for your bad experience - please let us refund your money and let us know of further troubles." That would have made me a loyal customer who would plan to regularly use their product. I guess I'm used to that sort of customer service from companies that truly value their customers. Instead, I was first told they couldn't even find my account, then they wanted to know exactly WHERE in the movie it was skipping. Next, they sent me about six different things to try because they were just "sure" it was my cable or television and not their perfect system. Never mind that I just recently had a cable upgrade and have no problems with any other systems on my smart tv. Sorry, but there are far too many options out there to waste my time with a company that is not quick to respond with solutions vs. challenging my complaints.

            I am not watching Vudu again. I am with you 100%. I may try again in a year but the service is horrible. They also tried to blame MY settings from every direction. Yet, a trace route found I have NO ISSUES hitting the server. It is on YOUR END, Vudu. Quit blaming customers for your problems.

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              #7
              Re: Totally Dissatisfied with Vudu

              Vudu works very well on my end.

              Comment

                #8
                Re: Totally Dissatisfied with Vudu

                Vudu works great here using a PS3 or an LG BD390, nothing special about my network or inexpensive ZyXEL Wireless-G router, using Comcast Xfinity 6Mbps internet service.

                For those few complaining in this thread about having problems, you might try to figure out the source of the problems. I see no way it can be the Vudu service based on my experience but the tone of the whining posts makes it likely the individuals aren't the type that would consider the cause, too busy whining.

                Comment

                  #9
                  Re: Totally Dissatisfied with Vudu

                  I've been using VUDU for over 4 years. It consistently works great from the dozen devices I have with VUDU. I just wish you could have more than five devices on your account at one time.

                  Comment

                    #10
                    Re: Totally Dissatisfied with Vudu

                    Originally posted by aaronwt View Post
                    I've been using VUDU for over 4 years. It consistently works great from the dozen devices I have with VUDU. I just wish you could have more than five devices on your account at one time.
                    Wow, over a dozen. I have only 2 players on my account and didn't know VUDU allowed 5 but that seems a fair number to me, certainly not low. With over a dozen you may have knowledge that some players don't work as well as others, who knows but maybe the people complaining have players that don't work well.

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