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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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Sony BDP-S186

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    #1

    Sony BDP-S186

    Hi Guys,

    My Vudu on my Sony Bluray worked fine until it did a update, now it says:

    Connection Failed.

    Please contact VUDU at http://support.vudu.com

    Detail: No provisionableDeviceinfo for INVALIDS

    More Info: Hardware id: INVALID SNYBM00 130F9ED 1B5211
    Device id: 0
    Software version: 3.0.0-80661-SystemDriveArm11mtk BD 1.0-86813

    Thanks for your help
    Tags: None
    #2
    Sony BDP-S186

    Hi,

    I hope this is the right board to ask this question.

    A couple of weeks ago, I got above mentioned Sony BDP-S186 blu-ray player. I have never used VUDU before, but as the player supports it, I thought I'd give it a try. I was able to view movie trailers, I could search for titles, whatever. I then decided to sign up. I now have a VUDU account including payment information, everything is great.

    Shortly after that, the player asked me if I wanted to install an online update - I let it proceed. Now when I open the player's VUDU "app", it tells me

    "Connection failed. Please contact VUDU at http://support.vudu.com"

    "Detail: No provisionableDeviceInfo for INVALIDS"

    "More info: Hardware id: INVALID SNYBM00 130F9ED 9A849A"

    "Software version: 3.0.0-80661-SystemDriverArm??? BD 1.0-86813"

    (I wrote this as good as I could read this from my SD TV.)

    Will this be fixed in near future, ie. will VUDU unlock this VUDU capable device together with its new firmware? Otherwise my trial period would have been mighty short.

    Thanks a lot in advance.

    Gero Z.

    Comment

      #3
      Re: Sony BDP-S186

      Originally posted by geroz View Post
      Hi,

      I hope this is the right board to ask this question.

      A couple of weeks ago, I got above mentioned Sony BDP-S186 blu-ray player. I have never used VUDU before, but as the player supports it, I thought I'd give it a try. I was able to view movie trailers, I could search for titles, whatever. I then decided to sign up. I now have a VUDU account including payment information, everything is great.

      Shortly after that, the player asked me if I wanted to install an online update - I let it proceed. Now when I open the player's VUDU "app", it tells me

      "Connection failed. Please contact VUDU at http://support.vudu.com"

      "Detail: No provisionableDeviceInfo for INVALIDS"

      "More info: Hardware id: INVALID SNYBM00 130F9ED 9A849A"

      "Software version: 3.0.0-80661-SystemDriverArm??? BD 1.0-86813"

      (I wrote this as good as I could read this from my SD TV.)

      Will this be fixed in near future, ie. will VUDU unlock this VUDU capable device together with its new firmware? Otherwise my trial period would have been mighty short.

      Thanks a lot in advance.

      Gero Z.
      Gero,

      We're currently working on this problem, i'll update as soon as we have more information.

      Comment

        #4
        Re: Sony BDP-S186

        Any update on this???

        Comment

          #5
          Re: Sony BDP-S186

          Originally posted by gdurbs5 View Post
          Any update on this???
          Sony will be pushing a firmware update shortly. We don't have an exact time just yet.

          Comment

            #6
            Re: Sony BDP-S186

            Originally posted by dhatman View Post
            Sony will be pushing a firmware update shortly. We don't have an exact time just yet.
            Nothing here yet, no new update from Sony. Is there any way for you to supply additional information about this?

            Comment

              #7
              Re: Sony BDP-S186

              Originally posted by geroz View Post
              Nothing here yet, no new update from Sony. Is there any way for you to supply additional information about this?
              The firmware has been pushed, so if you're still seeing this issue you may not have the latest firmware. Could you post your firmware information?

              Comment

                #8
                Re: Sony BDP-S186

                Originally posted by dhatman View Post
                The firmware has been pushed, so if you're still seeing this issue you may not have the latest firmware. Could you post your firmware information?
                It's M09.R.0033, according to Sony dated Feb 1, installed on Feb 4 - then I contacted you, because that's when the trouble started.

                The player tells me that it's already up to date, and at Sony.com, I don't see anything beyond this that I could install using a CDR.

                Comment

                  #9
                  Re: Sony BDP-S186

                  Originally posted by geroz View Post
                  It's M09.R.0033, according to Sony dated Feb 1, installed on Feb 4 - then I contacted you, because that's when the trouble started.

                  The player tells me that it's already up to date, and at Sony.com, I don't see anything beyond this that I could install using a CDR.
                  The lastest firmware should be M09.R.0036.

                  http://esupport.sony.com/US/perl/mod...d#/downloadTab

                  I checked the S186, that seems to be a European model. The S185 is the version that has VUDU available.

                  Comment

                    #10
                    Re: Sony BDP-S186

                    Originally posted by dhatman View Post
                    The lastest firmware should be M09.R.0036.

                    http://esupport.sony.com/US/perl/mod...d#/downloadTab

                    I checked the S186, that seems to be a European model. The S185 is the version that has VUDU available.
                    Yes, the Sony BDP-S186 is the European model - for me and the other original poster. Le me tell you: VUDU was available. As I said - I could browse the VUDU pages, then I decided to join, then the update occured, and VUDU ceased to work. That means: The VUDU item is still in the menu, it just gives me the reported error message.

                    ... I'm a bit uncertain if I can dare to flash the S185 firmware on the S186.

                    Comment

                      #11
                      Re: Sony BDP-S186

                      Hhhm ... Interesting. Probably more of a regional problem: On the German page

                      http://www.sony.de/support/de/produc...s/BDP69G_v0033

                      it says that the latest firmware for the S185 is M09.R.0033, while the US page you sent reports it to be M09.R.0036. ... I guess I'll try to flash it on the S186 - I'll keep you informed what happened.

                      Comment

                        #12
                        Re: Sony BDP-S186

                        OK - who dares wins: I just successfully flashed the M09.R.0036 firmware from the US page dhatman gave us on my European BDP-S186 using the "burn to CD" method. *drumroll* VUDU is now working again.

                        ... I also inserted a European BD, and it still played, so this didn't miraculously transform the EU S186 into a US S185.

                        Thanks a lot for the reply! Let's see if Sony will push the M09.R.0036 for the BDP-S186 as it doesn't seem to matter too much for the "average European guy" - only to us freaks who like to watch VUDU over their VPN connection.

                        Comment

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