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VUDU buffering issues are getting worse

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  • tbglassman
    replied
    Re: VUDU buffering issues are getting worse

    Another update . . .

    The problem still exists despite using the Google or OpenDNS DNS servers. Did the vudu speedtest before starting the movie and got 20mbps. Began the movie (SnowWhite and the Huntsman). Movie started right up and got about 90 minutes into it, then the constant buffering started. Would not go 30 seconds without re-buffering. Switched to HD and still buffering.

    Called and spoke to a Tier 2 support person. He noticed my speed started around 6mbps at start of movie, then deteriorated from there. ON my computer, VUDU speedtest was only 1mbp. Had me set up a static IP address and put the device in the DMZ. This did not seem to help. Still buffering and low speeds.

    Tried the movie again while on the phone and this time it seemed better and support person noted I was getting 10 mbps. He said my speed was definatley fluctuating and he is going to escalate my case to the next tier and I should hear back in 3-5 business days.

    Later on, I ran the vudu speed test and I'm up around 30mbps! This was aorund 11:30pm. Starting to think this is a problem with using VUDU during peak times. Maybe a problem with Verizon Fios at peak times, or perhaps on the Vudu side. When I was having problems earlier, it was around 9pm.
    Last edited by tbglassman; 09-23-2012, 08:58 PM. Reason: New Info

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  • tbglassman
    replied
    Re: VUDU buffering issues are getting worse

    Just want to follow-up to explain how I resolved the problem.

    First, VUDU tech support had me do the power cycling stuff, which did nothing to fix the problem. Movies were still buffering and the Vudu speedtest on my computer was abysmal (3000kbps). Keep in mind my Verizon fios service is 30mb and running the Speakeasy speedtest seems to confirm this. Tech support wanted to put me through to an upper tier tech support person but they had all gone home for the night. With all due respect, I was calling pretty late so understandable.

    Was eventually able to fix the problem on my own. It turned out to be a DNS problem after all (thanks to AYColumbia for providing the link above). Using the google or opendns server addresses proved to be the fix as far as playing movies on VUDU via my bluray player was concerned. On my computer, the vudu speedtest was still poor until I figured out how to change to DNS server in windows.

    Leave a comment:

  • armyjamhead10
    replied
    Re: VUDU buffering issues are getting worse

    I am about to lose my mind with this buffering issue! I have never had any issues with vudu in the past but over the past week all of our purchased movies are completely unwatchable. speedtest.net is showing out speed as around 20m and 4 upload. The speedtest from the device wont even function as it keeps saying there is an error. Netflix and everything else has been working fine but unable to figure out vudu at all. Is there any problems out there or advice I can be given to help out? Was planning on purchasing dark shadows but why bother if im not going to be able to watch it!

    Leave a comment:

  • AYColumbia
    replied
    Re: VUDU buffering issues are getting worse

    Take a look at this post which should help and get you going in the right direction.

    Leave a comment:

  • E55KEV
    replied
    Re: VUDU buffering issues are getting worse

    Originally posted by jeffpn View Post
    Testing high bandwidth does not necessarily mean that your ISP isn't the problem. If there are packet transfer problems, you will buffer as packets are lost. Vudu did help me sort out my issues, and I sounded just like you. Hopefully they will be able to do the same for you.
    what did Vudu fix to correct your issue? thanks.

    Leave a comment:

  • jeffpn
    replied
    Re: VUDU buffering issues are getting worse

    Originally posted by tbglassman View Post
    My internet connection, as tested by VUDU speedtest, was 13mb download, so my ISP is not the problem,
    Testing high bandwidth does not necessarily mean that your ISP isn't the problem. If there are packet transfer problems, you will buffer as packets are lost. Vudu did help me sort out my issues, and I sounded just like you. Hopefully they will be able to do the same for you.

    Leave a comment:

  • tbglassman
    started a topic VUDU buffering issues are getting worse

    VUDU buffering issues are getting worse

    Are you experiencing more frequent buffering issues with VUDU??

    I've been a VUDU user for quite some time, and have enjoyed many buffering free HDX movies. Lately, over the last 3 months, I have experience a number of buffering issues, where the movie stops and rebuffers frequently. This doesn't happen every movie, but it is happening with greater frequency.

    My internet connection, as tested by VUDU speedtest, was 13mb download, so my ISP is not the problem, at lest during the test. I have 15mb fios service. Yet again I had a problem.

    I am getting sick and tired of contacting VUDU to fix this problem. With more buffering issues tonight, I waited on the phone for 30 minutes tonight before finally giving up. Maybe vudu would like to contact me instead.
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