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VUDU buffering issues are getting worse

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  • mariajl
    replied
    Horrible buffering. Can't watch anything

    I registered for the forums just so I could comment on how awful the buffering is today.
    I can't watch anything, no matter which resolution I choose.
    And, of course, I just bought a new movie.

    Not shockingly, the transaction so Vudu could process my credit card was swift.
    But trying to watch the movie I just purchased is impossible.

    I would like to be able to recommend Vudu to others, but I hold back due to normal buffering issues. After today, I will have to see vast improvement before I will make any other purchase myself.

    Leave a comment:

  • 7beauties
    replied
    Re: VUDU buffering issues are getting worse

    dhatman, thank you. I will contact support regarding the frequently interrupted "The Avengers" movie I struggled to enjoy Saturday night. But I'm happy to report that "Minority Report" ran straight through Sunday night without interruption because I logged in through Google Chrome instead of Internet Explorer 10. So now I know better. Vudu seems to like Chrome but hates IE.

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Re: VUDU buffering issues are getting worse

    Originally posted by 7beauties View Post
    I'm new in this forum but I feel your pain. Tonight I watched "The Avengers" on my PC and it was interrupted fifteen times to buffer - each interruption lasting three minutes. I guess if I had a major bladder problem I wouldn't know the difference, but this isn't acceptable. I have Verizon FIOS and speedtest.net measured my ping at 10ms, my download at 58.42Mbps and my upload at 39.38Mbps. Moreover, I have a Phenom II 965 quad core CPU, 16GB of DDR3 system RAM and dual Radeon HD 7970's in Crossfire running Windows 8 Pro 64 bit OS. By all rights I should be cooking with gas.
    Our apologies for the buffering events you encountered last night. Please, if you have a moment, contact our support team. We would be happy to look into the issue for you and get you credited for the film, since you were unable to watch it.
    http://www.vudu.com/support.html?supportPage=home

    Leave a comment:

  • 7beauties
    replied
    Re: VUDU buffering issues are getting worse

    I'm new in this forum but I feel your pain. Tonight I watched "The Avengers" on my PC and it was interrupted fifteen times to buffer - each interruption lasting three minutes. I guess if I had a major bladder problem I wouldn't know the difference, but this isn't acceptable. I have Verizon FIOS and speedtest.net measured my ping at 10ms, my download at 58.42Mbps and my upload at 39.38Mbps. Moreover, I have a Phenom II 965 quad core CPU, 16GB of DDR3 system RAM and dual Radeon HD 7970's in Crossfire running Windows 8 Pro 64 bit OS. By all rights I should be cooking with gas.

    Leave a comment:

  • lofreco
    replied
    Re: VUDU buffering issues are getting worse

    Vudu SEEMS great, but everytime I try to watch a movie on it with my ROKU2 I get frequent buffering. Makes it impossible to watch a movie, yet I can watch the SAME movie through Amazon with no problem? Could this be because Amazon has better servers??

    Let me know your experience.

    Leave a comment:

  • t1user
    replied
    Re: VUDU buffering issues are getting worse

    -- I don't have any ports blocked, and I have a static IP.

    Leave a comment:

  • t1user
    replied
    Re: VUDU buffering issues are getting worse

    I'm also having buffering issues on my Roku box. Sometimes it plays fine for a while, sometimes it doesn't. Looking at my network traffic it's not even really transferring much data. I have an Ubuntu machine as a NAT server, using my ISP (AT&T T1) as a primary DNS, and google's 8.8.8.8 as a secondary DNS.

    Amazon & Netflix movies play just fine..

    Leave a comment:

  • tbglassman
    replied
    Re: VUDU buffering issues are getting worse

    In case anyone is following this thread, I felt I should provide an update.

    Aftern spending lots of time changing DNS servers, making the device connection static, placing device in dmz, lots of power cycles, and lots of time on the phone and pm's with vudu tech support, I decided to replace my Verizon Actiontec Router with another one that I had access to.

    I'm now getting three bars, the VUDU splash screen opens pretty quickly, and I was able to watch the Avengers HDX with absolutely no buffering. So at the moment, my issue seems very much to be a problem with my verizon supplied router. The one thing I never did try was to do a hard reset of the original router back to factory settings. That may have cured the issue. For now, with my new router, all seems good. If anything changes, I'll post back.

    Also, just wanted to provide feedback on tech support: everyone I dealt with was very knowledgeable and tried just about everything to get me up and running. Compared to Verizon customer service, VUDU is hands down the winner!
    Last edited by tbglassman; 09-26-2012, 09:31 PM. Reason: new info

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Re: VUDU buffering issues are getting worse

    Originally posted by armyjamhead10 View Post
    Dhatman i am having the exact same issues. my reference number is 120922-000469 is there anyway I can get some help with this issue as well?
    I did grab your case. I think your problem may be a bit different.

    Leave a comment:

  • armyjamhead10
    replied
    Re: VUDU buffering issues are getting worse

    Dhatman i am having the exact same issues. my reference number is 120922-000469 is there anyway I can get some help with this issue as well?

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Re: VUDU buffering issues are getting worse

    Originally posted by tbglassman View Post
    I am hardwired into the Actiontec.

    I did not try streaming from the Samsung when I was having the problem, but I did go to my computer that is also hardwired into the Actiontec and ran the VUDU speedtest when I was having the streaming problem, and it showed very very low speeds.
    Please check out your private message when you have a moment. We'll need to do a bit of testing to see how we can get it fixed for you.

    Leave a comment:

  • tbglassman
    replied
    Re: VUDU buffering issues are getting worse

    I am hardwired into the Actiontec.

    I did not try streaming from the Samsung when I was having the problem, but I did go to my computer that is also hardwired into the Actiontec and ran the VUDU speedtest when I was having the streaming problem, and it showed very very low speeds.

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Re: VUDU buffering issues are getting worse

    Originally posted by tbglassman View Post
    Here's my case number: 120921-000570

    Any assistance you can provide would be greatly appreciated.

    Also, as an fyi, I ran the vudu speedtests on my computer this morning and just now 3:50 EST and both times I had 30mb download, 10 mb upload.

    Thanks again.
    Your trace route looks really good throughout Verizon's network and VUDU. On your last rental your bandwidth did fluctuate a lot. Going from 10MBPS to 2MBPS.

    Are you only using the Actiontek Router, or do you have an additional device(s) that provide DHCP on your network? Are you wired, or wirelessly connected?

    Have you tried streaming from the Samsung device on your account?

    Leave a comment:

  • tbglassman
    replied
    Re: VUDU buffering issues are getting worse

    Here's my case number: 120921-000570

    Any assistance you can provide would be greatly appreciated.

    Also, as an fyi, I ran the vudu speedtests on my computer this morning and just now 3:50 EST and both times I had 30mb download, 10 mb upload.

    Thanks again.

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Re: VUDU buffering issues are getting worse

    Originally posted by tbglassman View Post
    Another update . . .

    The problem still exists despite using the Google or OpenDNS DNS servers. Did the vudu speedtest before starting the movie and got 20mbps. Began the movie (SnowWhite and the Huntsman). Movie started right up and got about 90 minutes into it, then the constant buffering started. Would not go 30 seconds without re-buffering. Switched to HD and still buffering.

    Called and spoke to a Tier 2 support person. He noticed my speed started around 6mbps at start of movie, then deteriorated from there. ON my computer, VUDU speedtest was only 1mbp. Had me set up a static IP address and put the device in the DMZ. This did not seem to help. Still buffering and low speeds.

    Tried the movie again while on the phone and this time it seemed better and support person noted I was getting 10 mbps. He said my speed was definatley fluctuating and he is going to escalate my case to the next tier and I should hear back in 3-5 business days.

    Later on, I ran the vudu speed test and I'm up around 30mbps! This was aorund 11:30pm. Starting to think this is a problem with using VUDU during peak times. Maybe a problem with Verizon Fios at peak times, or perhaps on the Vudu side. When I was having problems earlier, it was around 9pm.
    Would you mind posting your case number so i can take a look at the streams you've had recently? I'd like to test a few things to see if we can get you streaming without issue again as well.

    Leave a comment:

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