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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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network error... repeatedly buffering over and over

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    #1

    network error... repeatedly buffering over and over

    i bought 3 movies today and i keep getting unable to stream this movie at the moment due to a network error... please try again a little later... i tested my internet and its very good..... i want a refund on them i tried to start watching a second 1 and noticed that it did the same thing... so im down to 23 hrs left on movies that i cant wait without repeated interruption .... how do i get a refund?
    Tags: network error, refund
    #2
    Re: network error... repeatedly buffering over and over

    Originally posted by mindyis20 View Post
    i bought 3 movies today and i keep getting unable to stream this movie at the moment due to a network error... please try again a little later... i tested my internet and its very good..... i want a refund on them i tried to start watching a second 1 and noticed that it did the same thing... so im down to 23 hrs left on movies that i cant wait without repeated interruption .... how do i get a refund?
    Hello Mindy,

    Which device are you using to access VUDU? Is this the first time you've encountered buffering issues?


    You can contact our support team at (888)554-VUDU.
    Last edited by DanielH; 02-17-2013, 02:33 PM.

    Comment

      #3
      Re: network error... repeatedly buffering over and over

      Originally posted by mindyis20 View Post
      i bought 3 movies today and i keep getting unable to stream this movie at the moment due to a network error... please try again a little later... i tested my internet and its very good..... i want a refund on them i tried to start watching a second 1 and noticed that it did the same thing... so im down to 23 hrs left on movies that i cant wait without repeated interruption .... how do i get a refund?
      I have an old style bx100 on one tv and a Roku 2 HD on another that I access vudu from. Any time I run into an issue like that I unplug the device, wait a minute, and then plug it back in so it reboots. I don't know if that will solve your issue but that clears up a lot of woes for me.

      Comment

        #4
        Re: network error... repeatedly buffering over and over

        i started having this same buffering issue on my PS3 since that new 2.0 update was installed.

        Comment

          #5
          Re: network error... repeatedly buffering over and over

          Hi OSU,

          Please check your private messages.

          Comment

            #6
            Re: network error... repeatedly buffering over and over

            I am also having problems with "network error try again a little later". I tried to watch Argo two times and have yet to complete it. I was charged twice for HDX 5.99 each time. I too would like to know how I can resolve this. I have a blu-ray player bought last year and a router about 15 feet from the player, I have done the speed test and am getting 5,92M.

            Comment

              #7
              Re: network error... repeatedly buffering over and over

              Likewise. Well, I didn't buy movies, I rented. I got rented Argo in standard def on my XBox 360. About ten minutes in, it cuts off saying it's having a Network Error and I should try again later. I did. No dice. It said I should check xbox.com/status. I did. It said the service is up and running. I went in to see if I could start it over (since I had rebooted my xbox) and it isn't even acknowledging my account anymore. It's not buffering. I wish it were buffering. That would mean it acknowledged I exist. It would mean I can at least access the movie or get some kind of confirmation that I rented the thing.

              At this point, I'm probably not going to be able to watch the whole film tonight because I have to work early, and I probably won't have time to finish it tomorrow because my twenty-four hour window will have expired.

              What are my options that don't involve cursing the heavens in futility?

              Comment

                #8
                Re: network error... repeatedly buffering over and over

                My apologies for your experience last night. Please send me a private message including your email address. We'll get cases started for you right away.

                Comment

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