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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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My son bought/rented movies without me knowing.

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    #1

    My son bought/rented movies without me knowing.

    This past Friday I was at work and my sister was watching my son. He found the remote to the smart tv and managed to rent a few movies and buy one that we already owned. I didn't notice till I checked my bank account. I called the customer service number and waited for someone to pick up for 45 minutes and nothing, I can't find an email for support. I need help. Is there anything that can be done? Can I get a refund? Those expenses weren't in my budget. I did what I had to do with the remote so it wouldn't happen again though.

    Thanks,

    -Rey
    Tags: double purchase
    #2
    Re: My son bought/rented movies without me knowing.

    Is there a way to set up a secret PIN number so no one can actually purchase or rent except for the account holder?

    If not, then this is a feature worth adding to Vudu.

    Comment

      #3
      Re: My son bought/rented movies without me knowing.

      Sadly, the parental controls are not what they should be with Vudu and all other services like Netflix and Hulu. But Vudu does a better job than most of the others in my opinion.

      You can set a PIN for renting and purchasing movies. You can even set up Vudu to prompt for a PIN to play movies above a certain rating (PG-13, R, etc.) but there may be some titles with a rating of NR that will also require a PIN when you don't want it to and some PG and PG-13 titles you may want to actually have controlled. Basically, we don't feel that the movie industries standards are GOOD ENOUGH for our kids and we would like to see something that gives us FULL CONTROL...maybe allow us to lock all titles and then select which titles are unlocked and when Vudu is first started it would allow us to unlock and it would remained unlocked until we leave the app. Also, I think that all locked titles should be hidden and when browsing all titles above the selected rating should also be filtered. I have seen DVD covers that I find offensive and that I would rather my young children not see every time they go into Vudu. This feature should carry over to the trailers and even the coming soon sections.

      I also wish that their "history" included what is being watched and not just rentals and purchases.

      While Vudu is better than most, they can still make great improvements to help parents out.

      Comment

        #4
        Re: My son bought/rented movies without me knowing.

        How do you setup a PIN for purchasing and renting movies? I haven't seen that option before.

        Comment

          #5
          Re: My son bought/rented movies without me knowing.

          Under My VUDU select "Info and Settings" and then click on "Parental Controls". This doesn't exist on the website, so anyone in your family that knows your VUDU logon will be still be able to make purchases via the website.

          Comment

            #6
            Re: My son bought/rented movies without me knowing.

            This just happened to me last night. I noticed my son watching the force awakens in his room. I asked him, how were you able to watch it? He said he found it on Vudu and started to watch it. He is 6, so I highly doubt he was able to figure out our parental code on his own. I then backed out to check if the parental controls were working, only to see we now have TWO copies of the force awakens in my vudu library. The digital copy I got off the blu ray, and the newly purchased one he had just done. It seems like the parental controls must have not worked at the time he bought this one! I requested help from Vudu customer service so we will see what happens.

            Comment

              #7
              Re: My son bought/rented movies without me knowing.

              I have the same exact problem, but instead of dealing with a six-year-old child, I'm dealing with an elderly mother suffering from dementia and with the mind of a a six-year-old child. The first time a purchase that I didn't make appeared on my account, I was suspicious but uncertain. Vudu took pity and took the movie back. But this second occurrence, like the first, coincides with a time that my mother is watching a movie on Vudu, so I've decided that I have to take responsibility for her actions just as a parent takes responsibility for their child's actions. Fortunately it's a movie I'm curious about -- I might have rented it, anyway. There was a PIN that I set up for purchases, but that option seems to have disappeared, so for now I'm keeping the remote control hidden.

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