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walmart pre-order card bonus not working

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    #1

    walmart pre-order card bonus not working

    i recently purchased a gta v card and my code isnt working at zreward.com. the cashier had problem ringing it up but eventually it worked but bonus code not working,please help , i was looking forward to watching a movie on my xboc
    Tags: None
    #2
    Re: walmart pre-order card bonus not working

    Originally posted by Cameron View Post
    i recently purchased a gta v card and my code isnt working at zreward.com. the cashier had problem ringing it up but eventually it worked but bonus code not working,please help , i was looking forward to watching a movie on my xboc
    Did you ever het this figured out? i am having smae problem with my ps3 card purchased from Walmart.

    Thanks

    Comment

      #3
      Re: walmart pre-order card bonus not working

      I purchased one of these back at the BEGINNING OF JUNE and it still doesn't work. I realize that this isn't necessarily Vudu's problem, but both zreward.com and Vudu are owned by Walmart but every time I've talked to someone in the store I get, "Call zreward.com," "Call walmart.com," "Open a ticket with Vudu support," or some other avenue that hasn't produced anything. I've even gone so far as to contact the company that "powers" zreward.com and they gave me this: "Please contact Walmart pre-order customer service department for assistance with your request."

      Vudu, can you help us with this issue? Or at least reply and say you have no idea?

      Comment

        #4
        Re: walmart pre-order card bonus not working

        Originally posted by chnandler_bong View Post
        I purchased one of these back at the BEGINNING OF JUNE and it still doesn't work. I realize that this isn't necessarily Vudu's problem, but both zreward.com and Vudu are owned by Walmart but every time I've talked to someone in the store I get, "Call zreward.com," "Call walmart.com," "Open a ticket with Vudu support," or some other avenue that hasn't produced anything. I've even gone so far as to contact the company that "powers" zreward.com and they gave me this: "Please contact Walmart pre-order customer service department for assistance with your request."

        Vudu, can you help us with this issue? Or at least reply and say you have no idea?
        The zrewards codes do have an expiration date. If you contact VUDU support with your code, we can look them up to see if the code is valid. In some cases we're able to help with these.

        Comment

          #5
          Re: walmart pre-order card bonus not working

          Originally posted by DanielH View Post
          The zrewards codes do have an expiration date. If you contact VUDU support with your code, we can look them up to see if the code is valid. In some cases we're able to help with these.
          Thanks for replying Dan! Are you referring to code A, the code on the back of the pre-order card we enter into zreward.com, or Code B, the Vudu credit code we get in our email?

          EDIT: Also, is it reasonable to assume or expect that a pre-order code for GTA V would be expired a full three months before the game came out?

          Comment

            #6
            Re: walmart pre-order card bonus not working

            Originally posted by chnandler_bong View Post
            Thanks for replying Dan! Are you referring to code A, the code on the back of the pre-order card we enter into zreward.com, or Code B, the Vudu credit code we get in our email?

            EDIT: Also, is it reasonable to assume or expect that a pre-order code for GTA V would be expired a full three months before the game came out?
            The VUDU credit code is the one we have the ability to look up.

            I believe the expiration date may have been set incorrectly for a few. If you would like to send me your code in a PM, i can take a look into the issue for you.

            Comment

              #7
              Re: walmart pre-order card bonus not working

              Originally posted by DanielH View Post
              The VUDU credit code is the one we have the ability to look up.

              I believe the expiration date may have been set incorrectly for a few. If you would like to send me your code in a PM, i can take a look into the issue for you.
              And that's the problem, because since Code A (on the back of the pre-order card) isn't working, zreward.com isn't able to generate Code B (a Vudu credit code). So either there were some pre-order cards printed with a bad code on them that don't work at zreward.com or there is a range of codes that should work at zreward.com but don't because they haven't been "activated" (for lack of a better term). Either way there doesn't seem to be anything we as consumers can do about it so it's a bit frustrating.

              Comment

                #8
                Re: walmart pre-order card bonus not working

                Originally posted by chnandler_bong View Post
                And that's the problem, because since Code A (on the back of the pre-order card) isn't working, zreward.com isn't able to generate Code B (a Vudu credit code). So either there were some pre-order cards printed with a bad code on them that don't work at zreward.com or there is a range of codes that should work at zreward.com but don't because they haven't been "activated" (for lack of a better term). Either way there doesn't seem to be anything we as consumers can do about it so it's a bit frustrating.
                Forgive my ignorance on the matter. On the z-rewards card there is a support number correct? Once you've called, does it give you an option for zrewards games? Sorry, i should add. Could you list the phone number that is on the z-rewards card?
                Last edited by DanielH; 09-24-2013, 02:41 PM.

                Comment

                  #9
                  Re: walmart pre-order card bonus not working

                  Originally posted by DanielH View Post
                  Forgive my ignorance on the matter. On the z-rewards card there is a support number correct? Once you've called, does it give you an option for zrewards games? Sorry, i should add. Could you list the phone number that is on the z-rewards card?
                  No problem, thanks for working with me on this! I've scoured the zreward.com website as thoroughly as I can and I haven't been able to find a contact number, and I don't think the card itself has a contact phone number on it but I can double-check that when I get home. As suggested by store employees I've reached out to walmart.com via their 800 number and they come back with blank stares and say talk to the store.....

                  Comment

                    #10
                    Re: walmart pre-order card bonus not working

                    Confirmed, I don't see a phone number anywhere on the back of the card:

                    EDIT: I can't add an image either locally or from a URL for some reason, so here is a picture of the back of the card:

                    https://www.dropbox.com/s/uj8abfkivo...2011.42.44.jpg

                    Comment

                      #11
                      Re: walmart pre-order card bonus not working

                      Originally posted by chnandler_bong View Post
                      Confirmed, I don't see a phone number anywhere on the back of the card:

                      EDIT: I can't add an image either locally or from a URL for some reason, so here is a picture of the back of the card:

                      https://www.dropbox.com/s/uj8abfkivo...2011.42.44.jpg
                      Thanks! I'm reaching out to see who you should contact in a case like this. I'll keep you posted.

                      Comment

                        #12
                        Re: walmart pre-order card bonus not working

                        Originally posted by chnandler_bong View Post
                        Confirmed, I don't see a phone number anywhere on the back of the card:

                        EDIT: I can't add an image either locally or from a URL for some reason, so here is a picture of the back of the card:

                        https://www.dropbox.com/s/uj8abfkivo...2011.42.44.jpg
                        Which game is this picture for?

                        Comment

                          #13
                          Re: walmart pre-order card bonus not working

                          Originally posted by DanielH View Post
                          Which game is this picture for?
                          GTA V

                          Comment

                            #14
                            Re: walmart pre-order card bonus not working

                            Neither of my zreward codes work from the Call of Duty: Ghosts cards (Xbox 360 and PS3).

                            Comment

                              #15
                              Re: walmart pre-order card bonus not working

                              Still waiting to hear back, everyone. I'll relay the information as soon as I have it.

                              Comment

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