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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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Vudu To Go Screen blank when Maximized

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  • diamond204
    replied
    Re: Vudu To Go Screen blank when Maximized

    Originally posted by DanielH View Post
    Yes, we have a bug filed for this issue.
    ok, thanks!

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Re: Vudu To Go Screen blank when Maximized

    Originally posted by diamond204 View Post
    Hi Dan, is engineering aware of this issue? Also hope they can add some sort of sort feature to Vudu to go for purchased titles
    Yes, we have a bug filed for this issue.

    Leave a comment:

  • diamond204
    replied
    Re: Vudu To Go Screen blank when Maximized

    Hi Dan, is engineering aware of this issue? Also hope they can add some sort of sort feature to Vudu to go for purchased titles

    Leave a comment:

  • diamond204
    replied
    Re: Vudu To Go Screen blank when Maximized

    Originally posted by lujan View Post
    I'm surprise this still hasn't been fixed as it was reported at least a year ago. When this happens if you stop the movie and then start it back up I believe it will work maximized? I think this is what I did the last time?
    That fix does work for me but they really need to fix the root issue it is very frustrating.

    Leave a comment:

  • lujan
    replied
    Re: Vudu To Go Screen blank when Maximized

    Originally posted by diamond204 View Post
    I just downloaded my first movie with Vudu to go , and experienced this issue. I cannot display a version number, but it is the most current version of Vudu to go available as of 1/29 and same with Adobe Air (both updated and system rebooted). Windows 8.1 (Windows 8 seems to be a culprit for most people), and an on board Intel Graphics chipset HD Graphics 3000. Hope it can be fixed.
    I'm surprised this still hasn't been fixed as it was reported at least a year ago. When this happens if you stop the movie and then start it back up I believe it will work maximized? I think this is what I did the last time?

    Leave a comment:

  • diamond204
    replied
    Re: Vudu To Go Screen blank when Maximized

    I just downloaded my first movie with Vudu to go , and experienced this issue. I cannot display a version number, but it is the most current version of Vudu to go available as of 1/29 and same with Adobe Air (both updated and system rebooted). Windows 8.1 (Windows 8 seems to be a culprit for most people), and an on board Intel Graphics chipset HD Graphics 3000. Hope it can be fixed.

    Leave a comment:

  • sketcher
    replied
    Re: Vudu To Go Screen blank when Maximized

    I had the same problem.

    But I fixed it by disabling Enforce Smooth Video Playback in the AMD Catalyst control center.

    My FPS was improved and I no longer got the blackscreens when maximizing the video.
    I'm running windows 7 and use an HD 7770 as my video card.

    Leave a comment:

  • ssmaupin
    replied
    Re: Vudu To Go Screen blank when Maximized

    Same problem here. Closing player after first playing the movie, then reopening player and then full screen works as it should.


    OS Name Microsoft Windows 8.1
    Version 6.3.9600 Build 9600
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name HP-ENVY23
    System Manufacturer Hewlett-Packard
    System Model 23-d260qd
    System Type x64-based PC
    System SKU D6U53AV#ABA
    Processor Intel(R) Core(TM) i7-3770S CPU @ 3.10GHz, 3101 Mhz, 4 Core(s), 8 Logical Processor(s)
    BIOS Version/Date AMI 8.14, 6/10/2013
    SMBIOS Version 2.7
    Embedded Controller Version 255.255
    BIOS Mode UEFI
    BaseBoard Manufacturer Hewlett-Packard
    BaseBoard Model Not Available
    BaseBoard Name Base Board
    Platform Role Desktop
    Secure Boot State On
    PCR7 Configuration Binding Not Possible
    Windows Directory C:\WINDOWS
    System Directory C:\WINDOWS\system32
    Boot Device \Device\HarddiskVolume2
    Locale United States
    Hardware Abstraction Layer Version = "6.3.9600.16408"
    User Name HP-Envy23\HP-ENVY23\Shawna
    Time Zone Mountain Standard Time
    Installed Physical Memory (RAM) 16.0 GB
    Total Physical Memory 15.9 GB
    Available Physical Memory 12.6 GB
    Total Virtual Memory 16.3 GB
    Available Virtual Memory 12.4 GB
    Page File Space 400 MB
    Page File C:\pagefile.sys
    Hyper-V - VM Monitor Mode Extensions Yes
    Hyper-V - Second Level Address Translation Extensions Yes
    Hyper-V - Virtualization Enabled in Firmware No
    Hyper-V - Data Execution Protection Yes

    Leave a comment:

  • ziptone
    replied
    Re: Vudu To Go Screen blank when Maximized

    I had the same problem about a year ago when I first joined Vudu. As I recall one of the updates fixed the problem, but I think it was the Silverlight program from Microsoft that was causing the blank screen. Suggestions include; verify the Silverlight plugin(extension?) is and up to date AND enabled in the browser. If that doesn't work we may need to uninstall and reinstall Silverlight.

    ziptone

    Leave a comment:

  • jna.naz
    replied
    Re: Vudu To Go Screen blank when Maximized - Mine TOO!

    I too have been having this issue since I installed on my Windows 8 machine about 5 months ago. The windows maximize still plays but shows the windows bar all the way around the video. But if I use the player full screen option on the right of the play controls it won't play video, just audio. (every so often I get crackles in the audio as well).

    I tested your work around, to play a movie, then play another and that works. But if I close out of Vudu player the first one I play no longer works.

    I just did the Adobe Air update thinking it may be fixed but no luck.

    Leave a comment:

  • ziptone
    replied
    Re: Vudu To Go Screen blank when Maximized

    I am having the same trouble watching "The Returned" (tv) on vudutogo on Windows 7 with a 27" iMac. The suggested solutions; relaunch, reboot, relogin ALL failed!

    My solution is to play Dexter or TruBlood first, then "The Returned" plays full screen ok. (until next time when problem repeats)(all of these are saved as "HD" files)(adobe and windows are up to date)

    ziptone

    Leave a comment:

  • lujan
    replied
    Re: Vudu To Go Screen blank when Maximized

    Originally posted by kicken View Post
    I have this issue as well and posted about it before.

    When I posted before there seemed to be no solution for the videos with the problem. There have been a few adobe air updates since then and now (after a few minutes of random testing) it seems to only be a problem on the first playback. It doesn't seem to matter what title I try and play, if it is the first time launching the player after opening vudu to go, then fullscreen fails to show any video. Closing the player and re-starting the title fixes it. Other titles also work correctly until vudu to go is closed then re-opened.

    Details in case it helps the VUDU team figure out why fullscreen fails on the first go:
    Glad to know I'm not the only one with the problem. At least we have a work-around for now.

    Leave a comment:

  • kicken
    replied
    Re: Vudu To Go Screen blank when Maximized

    I have this issue as well and posted about it before.

    When I posted before there seemed to be no solution for the videos with the problem. There have been a few adobe air updates since then and now (after a few minutes of random testing) it seems to only be a problem on the first playback. It doesn't seem to matter what title I try and play, if it is the first time launching the player after opening vudu to go, then fullscreen fails to show any video. Closing the player and re-starting the title fixes it. Other titles also work correctly until vudu to go is closed then re-opened.

    Details in case it helps the VUDU team figure out why fullscreen fails on the first go:
    OS: Win 7 SP1
    Air: 3.9.0.1030
    Output: HDMI

    Some dxdiag info:
    Processor: AMD Athlon(tm) II X2 4450e Processor (2 CPUs), ~2.8GHz
    Memory: 8192MB RAM
    Available OS Memory: 7926MB RAM

    Card name: AMD 760G
    Manufacturer: ATI Technologies Inc.
    Chip type: ATI display adapter (0x9616)
    DAC type: Internal DAC(400MHz)
    Device Key: Enum\PCI\VEN_1002&DEV_9616&SUBSYS_83881043&REV_00
    Display Memory: 3064 MB
    Dedicated Memory: 252 MB
    Shared Memory: 2811 MB
    Current Mode: 1920 x 1080 (32 bit) (59Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: E470-A0
    Monitor Id: VIZ0098
    Native Mode: 1920 x 1080(p) (60.000Hz)
    Output Type: HDMI
    Driver Name: atiu9p64 aticfx64 atiu9pag aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
    Driver File Version: ()
    Driver Version: 8.710.0.0
    DDI Version: 10

    Leave a comment:

  • lujan
    replied
    Re: Vudu To Go Screen blank when Maximized

    Originally posted by LocN View Post
    Hi Lujan,

    Please let us know more detail about the issue.
    - OS version? (OS X 10.8/10.7, Windows 8/7/Xp 32/64-bit)
    - Adobe Air version ?
    - Video output? HDMI, DVI, built-in (laptop), VGA ...
    - Video Card
    - Movie title and quality (HDX, HD, SD ...)

    Thanks,
    LLN
    PS: I couldn't reproduce with 1 of my set up so I would like to learn more about yours.
    After I stopped the movie, then closed VuduToGo and then re-opened and started the movie a second time, the maximize worked. Don't know why it didn't work the first time?

    Leave a comment:

  • LocN
    replied
    Re: Vudu To Go Screen blank when Maximized

    Originally posted by lujan View Post
    Has anyone else notice that when trying to maximize the screen after downloading a movie on Vudu To Go, that the screen is blank when maximizing? The video returns when it's not maximized but goes blank again when maximizing. Is this a known issue?
    Hi Lujan,

    Please let us know more detail about the issue.
    - OS version? (OS X 10.8/10.7, Windows 8/7/Xp 32/64-bit)
    - Adobe Air version ?
    - Video output? HDMI, DVI, built-in (laptop), VGA ...
    - Video Card
    - Movie title and quality (HDX, HD, SD ...)

    Thanks,
    LLN
    PS: I couldn't reproduce with 1 of my set up so I would like to learn more about yours.

    Leave a comment:

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