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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Vudu stopped running on Roku

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    #1

    Vudu stopped running on Roku

    I have never had any major issue with Roku, except with the occasional buffering that would rarely happen. However, last night I attempted to open the application from my Roku channel screen and it went to the black screen that showed the Vudu logo briefly and then went right back to the channel screen. I tried to remove the app and add it back and even reset the Roku, but neither of these things remedied the issue. I am not that tech savvy, so I am in desperate need of help. I love my Vudu. I should also mention we have a Roku XS that is hooked up wirelessly, not with an Ethernet cord. We have an LG HD TV, if that makes a difference, that we just bought in the last 6 months. All other channels on the Roku work great, it's just the Vudu application. Hopefully someone out there can give me a little insight, because I am absolutely clueless! Thanks everyone!!!!
    Tags: None
    #2
    Re: Vudu stopped running on Roku

    Could you tell me the firmware version on your Roku at the moment?

    Comment

      #3
      Re: Vudu stopped running on Roku

      Same here. Have not been able to open vudu on roku for several days.

      Comment

        #4
        Re: Vudu stopped running on Roku

        Originally posted by dwhatty View Post
        Same here. Have not been able to open vudu on roku for several days.
        Hello,

        Have you opened a ticket with our support team as of yet? Would you mind trying to power cycle the device if you're encountering buffering.

        Comment

          #5
          Re: Vudu stopped running on Roku

          Same issue here.

          I tried using the Vudu app on Roku yesterday for the first time. I have 2 Rokus (an HD and XDS) and the Vudu app does not work on either one. One the HD, it just hesitates then returns to the My Channels screen. On the XPS, I get a Loading/Please Wait screen that changes to a 'Network Error' message after about a minute. I rebooted the Roku, tried to reload the app, all without success. Both are connected via wireless.

          (Flixster, Amazon Instant Video, and Netflix all work flawlessly.)

          Comment

            #6
            Re: Vudu stopped running on Roku

            Originally posted by almcc22 View Post
            Same issue here.

            I tried using the Vudu app on Roku yesterday for the first time. I have 2 Rokus (an HD and XDS) and the Vudu app does not work on either one. One the HD, it just hesitates then returns to the My Channels screen. On the XPS, I get a Loading/Please Wait screen that changes to a 'Network Error' message after about a minute. I rebooted the Roku, tried to reload the app, all without success. Both are connected via wireless.

            (Flixster, Amazon Instant Video, and Netflix all work flawlessly.)
            Hi Almcc,

            My apologies for the issues you've encountered. Have you tried deleting and reinstalling the application? Could you give that a try and let us know if you continue to see the problem?

            Comment

              #7
              Re: Vudu stopped running on Roku

              I am having the same problem. I have deleted and reinstalled Vudu to no avail.
              Originally posted by DanielH View Post
              Hi Almcc,

              My apologies for the issues you've encountered. Have you tried deleting and reinstalling the application? Could you give that a try and let us know if you continue to see the problem?

              Comment

                #8
                Re: Vudu stopped running on Roku

                Can I get the Software and Build versions from your Roku's please. You can retrieve that information by going to Settings and then System Update. Also indicate the Roku model you have as well.

                Comment

                  #9
                  Re: Vudu stopped running on Roku

                  Originally posted by DanielH View Post
                  Hi Almcc,

                  My apologies for the issues you've encountered. Have you tried deleting and reinstalling the application? Could you give that a try and let us know if you continue to see the problem?
                  Same here.

                  My Roku Vudu kept stopping and saying I didn't have enough bandwidth to watch Saving Mr Banks. Nothing wrong with my bandwidth. Multiple speed tests showed 12 Mb/s down, 2 Mb/s up. After multiple failures on the Roku, I switched to my Sony DVD player and all was fine at HDX. Both devices are connected (wired) the same. The Roku failed at HD also.

                  My Roku is 4200X, software 5.3 build 4016.

                  I reset power and tried the Roku again after finishing the movie on the Sony. Same result. Other apps on the Roku work fine (netflix, amazon, huluplus, etc).

                  Comment

                    #10
                    Re: Vudu stopped running on Roku

                    I don't know if it's just the Roku. Vudu is having connectivity issues through my Blu-ray player as well, and that is right next to my router. The player itself gets full signal strength, but when an HDX movie begins to play on Vudu, it shows barely a green bar and buffers every few minutes. I end up having to watch the standard versions on my computer. That's not what I paid for. Amazon HD streaming works fine, and so does Netflix. Both indicate a perfectly acceptable connection and don't need to buffer. Vudu never had a problem until around January. Could this be an issue between Vudu and Verizon Fios? I have all the latest Verizon equipment and their faster internet speed. Everything else works great... Just not Vudu.

                    Comment

                      #11
                      Re: Vudu stopped running on Roku

                      Originally posted by ddd64 View Post
                      I don't know if it's just the Roku. Vudu is having connectivity issues through my Blu-ray player as well, and that is right next to my router. The player itself gets full signal strength, but when an HDX movie begins to play on Vudu, it shows barely a green bar and buffers every few minutes. I end up having to watch the standard versions on my computer. That's not what I paid for. Amazon HD streaming works fine, and so does Netflix. Both indicate a perfectly acceptable connection and don't need to buffer. Vudu never had a problem until around January. Could this be an issue between Vudu and Verizon Fios? I have all the latest Verizon equipment and their faster internet speed. Everything else works great... Just not Vudu.
                      Could you send me a private message and include your account email address? I'd like to get a case started for you.

                      Comment

                        #12
                        Re: Vudu stopped running on Roku

                        I'm having trouble with my vudu connection, i can't get online it says connection failed code 1:200, i have this app on a roku 2

                        my other apps work fine and i have a working wifi connection

                        I sent an email asking for help but no response yet, after i sent you my first email i deleted my vudu and instaled it again... now it shows me this error: country settings does not match location nil

                        I don't really understand what is happening. what do i do?? then i go to the website and i can browse just fine, i purchased an episode and when i go to watch it it says error in the connection when i'm streaming it, you are charging me and not letting me watch it!!

                        Comment

                          #13
                          Re: Vudu stopped running on Roku

                          Originally posted by monicaroku View Post
                          I'm having trouble with my vudu connection, i can't get online it says connection failed code 1:200, i have this app on a roku 2

                          my other apps work fine and i have a working wifi connection

                          I sent an email asking for help but no response yet, after i sent you my first email i deleted my vudu and instaled it again... now it shows me this error: country settings does not match location nil

                          I don't really understand what is happening. what do i do?? then i go to the website and i can browse just fine, i purchased an episode and when i go to watch it it says error in the connection when i'm streaming it, you are charging me and not letting me watch it!!
                          Hello Monica,

                          My apologies for your poor experience with streaming. If you're still encountering issues with your episode, please try and hard power cycle your Roku device. If this is a consistent issue you've experienced, please give our support team a call at (888)554-8838 so we can help troubleshoot the issue.

                          Comment

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