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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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3. "Spam" content, references to other products, advertisements, or other offers
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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
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Closed Captions on Panasonic TV

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    #1

    Closed Captions on Panasonic TV

    I was watching "Her" today, a new release that is labeled on Vudu to have Closed Captions. The captions did not show up on my Panasonic TV (TC-P65VT50). The Panasonic UI gives me an option to show the captions, but they don't appear when I enable them. I tried a number of other movies, all fail to show captions.

    I sent an email to the "closed_captioning@vudu.com" email account. My guess is Vudu points to Panasonic, and Panasonic point to Vudu. No one is to blame, no one is accountable, and the captions still don't work. Anyone want to take the bet?

    The Vudu Support pages say captions on TV will be supported "Very Soon", but it's not been updated since 10/1/2012.
    https://vudu.custhelp.com/app/answer...98/kw/captions

    I'm pretty sure the law says the captions on the Internet need to be available within 45 days of performance on TV.
    http://www.fcc.gov/guides/captioning...eo-programming
    Tags: None
    #2
    Re: Closed Captions on Panasonic TV

    Originally posted by tsken02 View Post
    I was watching "Her" today, a new release that is labeled on Vudu to have Closed Captions. The captions did not show up on my Panasonic TV (TC-P65VT50). The Panasonic UI gives me an option to show the captions, but they don't appear when I enable them. I tried a number of other movies, all fail to show captions.

    I sent an email to the "closed_captioning@vudu.com" email account. My guess is Vudu points to Panasonic, and Panasonic point to Vudu. No one is to blame, no one is accountable, and the captions still don't work. Anyone want to take the bet?

    The Vudu Support pages say captions on TV will be supported "Very Soon", but it's not been updated since 10/1/2012.
    https://vudu.custhelp.com/app/answer...98/kw/captions

    I'm pretty sure the law says the captions on the Internet need to be available within 45 days of performance on TV.
    http://www.fcc.gov/guides/captioning...eo-programming
    Do you have closed captioning enabled on your account?

    Under Account Info:

    Closed Caption Settings
    Show closed caption when it is available
    Manually set closed caption style

    Comment

      #3
      Re: Closed Captions on Panasonic TV

      Originally posted by tsken02 View Post
      I was watching "Her" today, a new release that is labeled on Vudu to have Closed Captions. The captions did not show up on my Panasonic TV (TC-P65VT50). The Panasonic UI gives me an option to show the captions, but they don't appear when I enable them. I tried a number of other movies, all fail to show captions.
      We're looking into it. Captions exist for the title and are visible with other devices, so it looks like something specific to that TV model or your setup...

      Could you go into closed caption settings in the app and reset them to the defaults? Just making sure the captions weren't accidentally set to "transparent" (which, yes, is a fairly pointless setting, but is part of the required standard...)

      Comment

        #4
        Re: Closed Captions on Panasonic TV

        Yes, captions were enabled on my Vudu account. I tried to upload a screen print, but the widget is not working for attachments.

        I'll need to check the default captions. Since we have them on for all streaming and OTA content, I doubt they are set to transparent, but I'll look.

        Comment

          #5
          Re: Closed Captions on Panasonic TV

          Originally posted by tsken02 View Post
          Yes, captions were enabled on my Vudu account. I tried to upload a screen print, but the widget is not working for attachments.

          I'll need to check the default captions. Since we have them on for all streaming and OTA content, I doubt they are set to transparent, but I'll look.
          Actually, captions for devices (like a Panasonic TV) are just controlled by the settings in the *VUDU* app on the TV (and saved per device), not from the website - the website account captions are for PC playback.

          Also: they are *not* enabled from any "Panansonic" TV UI - you can turn them on or control them in the VUDU app from the VUDU settings (rightmost tab in the app) - or even easier, when playing a movie, just bring up the "play bar" at the bottom, select the "CC" button and choose "English".

          Comment

            #6
            Re: Closed Captions on Panasonic TV

            Originally posted by Jake View Post
            Actually, captions for devices (like a Panasonic TV) are just controlled by the settings in the *VUDU* app on the TV (and saved per device), not from the website - the website account captions are for PC playback.

            Also: they are *not* enabled from any "Panansonic" TV UI - you can turn them on or control them in the VUDU app from the VUDU settings (rightmost tab in the app) - or even easier, when playing a movie, just bring up the "play bar" at the bottom, select the "CC" button and choose "English".
            I used the CC button to turn them on, as I mentioned at the top of the thread. They didn't show.

            Is there further information I can provide to help debug?

            Comment

              #7
              Re: Closed Captions on Panasonic TV (err LG smart tv)

              ok CC id dead (not on pc's) only on my large new LG Smart (no so?) TV.
              but above answers we see pc's are different handling.. and works great. ok.


              thanks for any clues or directions....!!!!
              Ps:
              ill test this on my other TV and from its app and the apps i both my smart blu-ray players, (have 2)
              ok so the LG app, is doa on the tv. (only)
              checked LG and there are no updates.
              is there away to do custom TV updates for a new vudu app...?

              I wonder if I use my LG browser and login to VUDU... will that work.... ?
              later ill try
              or try vudo on my new sony smart blu-ray player.... doing update now.
              BINGO, did the sony update, and logged in and bam, CC shows in the play bar, and works 100% (happy camper time)

              i have a new ruku stick and will try that too.
              on,e i'm sure, will do vudu cc.. crossing fingers.
              more later... after i try them all...




              Quote Originally Posted by Jake View Post
              Actually, captions for devices (like a Panasonic TV) are just controlled by the settings in the *VUDU* app on the TV (and saved per device), not from the website - the website account captions are for PC playback.

              Also: they are *not* enabled from any "Panansonic" TV UI - you can turn them on or control them in the VUDU app from the VUDU settings (rightmost tab in the app) - or even easier, when playing a movie, just bring up the "play bar" at the bottom, select the "CC" button and choose "English".

              Comment

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