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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Connection problem between Vudu and Movies Anywhere - Movies missing as a result

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    #1

    Connection problem between Vudu and Movies Anywhere - Movies missing as a result

    So here's the problem. When I go into Movies Anywhere and look at the retailers that I'm connected to, I see that I am connected to Vudu. However, when I go to Vudu, I see that I am not connected to Movies Anywhere. I am currently missing a lot of titles in both Movies Anywhere and Vudu and I believe this is due to the connection problem between the two. I have tried disconnecting Vudu from Movies Anywhere, but I get a "BadRequestError" message when doing so and, as a result, I am unable to restore the link between Movies Anywhere and Vudu. I contacted Movies Anywhere and told them:

    xxxsdesdexxx

    I am having problems with my Movies Anywhere connection to my Vudu account. Movies Anywhere says that I am connected to Vudu, but I don't think it's really connected. I disconnected a few times last week trying to get missing titles to show up and when I try to disconnect Vudu from Movies Anywhere now it says something along the lines of "BadRequestError". My Movies Anywhere email address is blahblahblah@gmail.com and my Vudu account uses that same email address.
    They said the following:

    MA Chat Agent:

    Hi! We are noticing that a few accounts in particular are telling guests they aren't connected to Movies Anywhere, even though we can see from our tools that these connections are active. This is something our production team is actively investigating, and while they haven't given us an ETA just yet, we expect that this should be resolved by next week. If your Vudu library is still acting strangely after that time, please don't hesitate to reach out again and let us know.
    Are there any updates from Vudu?

    Below you can see screenshots of me going through the process of trying to disconnect Vudu from Movies Anywhere and then trying to go through Vudu to connect to Movies Anywhere.


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    #2
    I have the exact same problem

    Comment

      #3
      So I finally got this fixed. Contrary to what Movies Anywhere tells you via chat or email, they absolutely do have the ability to disconnect Vudu from Movies Anywhere; don't believe MA email or chat support if they tell you that they do not have this capability. The fastest way to get this resolved is to call Movies Anywhere at 1-833-466-8438. Vudu will not be able to help you since their tools are limited and they cannot actually disconnect your Vudu account from the Movies Anywhere account; only Movies Anywhere can disconnect it. If you email or chat with Movies Anywhere, they will tell you to call Vudu and then Vudu will tell you to call Movies Anywhere; you will be going around and around in circles with no resolution. Just call Movies Anywhere and explain that you have been going in circles with both them and Vudu, and that you have heard that other people have had their Vudu accounts disconnected from Movies Anywhere when calling. It took less than 5 minutes from beginning of phone call to disconnect; I was able to immediately reconnect (no 72 hour waiting period). Do not give up. If they don't help you during the first call, call back again.

      Comment

        #4
        I hope this is relevant to this chain. I was having an issue where I purchased "Logan Lucky" from FandangoNow and it was flowing to M.A. just fine (via VUDU) - for a few days. Around Thanksgiving it vanished from all M.A. services except for VUDU. After a few weeks of finger-pointing between VUDU and M.A. I finally got someone to at M.A. to recommend a disconnect from my UV account as a way to 'jumpstart' the missing UV title (Logan Lucky) into VUDU and across M.A. DO NOT DO THIS!!! Basically, once I disconnected and reconnected my VUDU account was fine, but I had about 35 titles suddenly go missing across M.A. and all non-VUDU vendors. M.A. said these titles were showing as 'refunded' and to call VUDU. VUDU said they had no clue why M.A. recommended an unlinking of my Ultraviolet account, but that they were showing all is fine on their end. I called M.A. and did as was shown on this chain, asked for a had disconnect of my VUDU account from M.A. I was told the person who can do it was 'out and about' but this would be done shortly. Waiting...

        REALLY frustrated. What started as one missing title now has become 35 missing titles. Not sure why this is so challenging. Moral of the story, if you're going to use M.A. I would recommend only redeeming digital codes and purchasing new content on the 4 supported vendors (and M.A. directly) and NOT using Ultraviolet vendors, including the studios digital redemption sites. It all seems to cause problems.

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