Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango ... See more
See more
See less

Cannot play War Dogs UHD right now on Roku Ultra

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Cannot play War Dogs UHD right now on Roku Ultra

    Can one movie have an issue? I've been testing some things in my setup and for some reason, War Dogs in UHD refuses to play. It will never get all bars on the signal (always one less) - it will buffer and then come up with a network error. This from my testing ONLY happens on this title. Other UHD HDR titles play fine and show all bars.

    I'm on Comcast 200MB down. Speed test on the Roku fine. Speed test in the Vudu app pegged at the top.

    I have restarted everything in the chain.

    Any ideas?!?

    #2
    Was this title working for you before?

    Comment


      #3
      Originally posted by FelipeF View Post
      Was this title working for you before?
      Yes it has. Haven't seen it in full but have done a lot of testing and it's always played fine before today - always goes straight to full bars and doesn't buffer. I got a new TV so I've been testing settings and playing various movies in the Vudu app on my Roku.

      I believe this is the first time ever getting the A network error occurred message after buffering.

      Comment


        #4
        Ok, we are looking into the matter right now. I'll keep you posted.

        Comment


          #5
          Originally posted by FelipeF View Post
          Ok, we are looking into the matter right now. I'll keep you posted.
          Thank you Felipe!

          Comment


            #6
            Originally posted by FelipeF View Post
            Ok, we are looking into the matter right now. I'll keep you posted.
            Any update on this......I still have the same problem with just this title.

            Comment


              #7
              So it looks like War Dogs is playing UHD HDR again, however there is a lip sync issue now. Seems most obvious on UHD HDR version. Switching to HDX it's a little better. War Dogs via iTunes on ATV4K plays perfectly.

              I have played other UHD, UHD HDR and HDX titles on Roku Ultra via Vudu and they are fine....so it seems limited to this movie.

              Comment


                #8
                I'm having someone take a look at the sync issue.

                Comment


                  #9
                  Originally posted by FelipeF View Post
                  I'm having someone take a look at the sync issue.
                  Thank you Felipe. Easily seen around 1:39:00 when they are talking in a restaurant booth.

                  Comment


                    #10
                    Originally posted by netnothing View Post

                    Thank you Felipe. Easily seen around 1:39:00 when they are talking in a restaurant booth.
                    Our content team reviewed the movie in UHD and found no sync issues. Can you power-cycle your Roku and see if that resolves the issue?

                    Comment


                      #11
                      Originally posted by FelipeF View Post

                      Our content team reviewed the movie in UHD and found no sync issues. Can you power-cycle your Roku and see if that resolves the issue?
                      Thanks for having them look. I've tried everything I can here and still get the issue on this title. Seems really only to effect UHD HDR. HDX seems ok (maybe just a little off) but not like UHD HDR. I'll just watch on iTunes.

                      Comment

                      Working...