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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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IT UHD audio trouble

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  • q62018
    replied
    I have a 2018 Samsung Q6FN and the VUDU app drops audio incessantly in 4K UHD mode. Skipping forward/back and even using chapters is also impossible in UHD, causing it lockup and forcing you to stop playback. I've had to resort to defaulting to HD.

    Weren't Vudu engineers able to fix this for LG TV's via a USB firmware update? Can we expect something similar for Samsung?

    Leave a comment:

  • rshmn
    replied
    Came here to post this. Experiencing this choppy/muting/cutting out audio on recently purchased The Matrix. Had I would have known it was going to be poor quality like this, I would have spent my money on the physical media instead that performs flawlessly with my setup. Samsung Q65F, Samsung N850 Soundbar. Wired ethernet connection. N850 says I'm getting Atmos sound through Vudu. I don't have this problem with Amazon Prime UHD/Atmos content or physical media content...Please fix this issue, or send me a refund.

    Leave a comment:

  • caldrax
    replied
    This happened again tonight as I went to watch Solo, cutting out several times early on, so we switched to HDX and didn't encounter the issue again. With regards to the previous reply, I'm using the TV's on board speakers. I can be pretty sure it's not a hardware issue as I've been watching Amazon UHD TV shows and have yet to have an issue with them.

    Leave a comment:

  • Chazz08
    replied
    It does the same thing for us on a Samsung 8 4K TV. If it?s a 4K movie, the sound is choppy and there?s no way to turn Dolby Atmos off. Regular HD movies are fine. We tried watching Infinity War and it would just randomly cut in and out throughout the movie, and then the back speakers from our system would suddenly go loud. We tested it with a movie that isn?t 4K and used Dolby Digital, and it was perfect.

    Leave a comment:

  • FelipeF
    replied
    Our engineers are currently investigating this issue. We will report back if need need more information from you guys.

    Leave a comment:

  • Mebarmy
    replied
    I have the same issues. Not amused that I purchased UHD and not getting my monies' worth. Would like a refund if a fix isn't found. In the meantime, here is the details. Same issue like everyone else with sound dropping in and out (noise to completely mute) for any of the 3 Avengers movies on UHD. No issues with HDX. TV is 2018 Samsung UHD Smart (NU7100) with latest version of firmware (1152.7). Audio output to Samsung bar. Same UHD audio issues if output to TV's internal speakers. Please help. Thx

    Leave a comment:

  • Markr595
    replied
    I am also having this issue streaming uhd on 2018 Samsung un8000 (latest movie is transformers last night) i am streaming from the vudo app on my TV. I am outputting sound from tv via optical cable to Bose cinimate 2 system constant pop and audio cut out...thank you for your help VUDU

    Leave a comment:

  • BigMaximusPrime
    replied
    Jake, I'm having audio issues with my Samsung Q8 TV with UHD titles as well. I'm only using audio from the TV speakers however.

    Leave a comment:

  • Justin323032
    replied
    Same issue on Samsung q7fn, using optical and not hdmi. Watched jumanji yesterday in uhd and had terrible audio clipping/drops. Haven't tried hdx or other movies yet. What's the solution vudu aside from us using another service?

    Leave a comment:

  • delatx80@gmail.com
    replied
    I'm having the problem on a 2018 Samsung Q6 connected to a Vizio sound bar via optical out. The audio is frequently dropping out during a movie. Easily 100 times or more during Blade Runner 2049 in UHD. It also happened during a brief test with The Martian.

    Leave a comment:

  • Vxvfusionvxv
    replied

    I'm having this issue with several UHD titles (using the Vudu app on my 2018 Samsung 65? Q6F). The audio is choppy and constantly cuts in and out. I?m having issues with a few of the titles I own for example
    Fury
    Hacksaw ridge
    Justice league
    And more (mainly all my UHD)
    My TV is connected via HDMI ARC to a Samsung soundbar (model HW-N650 ). when I switch the audio output format to the TV's speaker," the problem goes away. But then I'm put it back on the soundbar it starts again. I played around with all the settings from both my soundbar and tv and I can?t get to go away. I say this form and notice a lot of people are having issues and it seams to be the VUDU app. Is there anything I can do or anything Vudu support can do to fix this.

    Leave a comment:

  • MadChad
    replied
    Originally posted by Jake View Post

    For those with 2018 Samsung audio issue: is this through the TV speakers or to a receiver? And if to a receiver, is this optical out or HDMI ARC?
    My 2018 Samsung issue is through optical out to receiver.

    Thank you Jake

    Leave a comment:

  • Jake
    replied
    Originally posted by caldrax View Post
    I'm having audio drops while attempting to watch my UHD copy of Blade Runner 2049, also on Samsung, has the latest firmware. I've restarted the movie a couple times and have encountered it cutting out in seemingly the same spots.
    For those with 2018 Samsung audio issue: is this through the TV speakers or to a receiver? And if to a receiver, is this optical out or HDMI ARC?

    Leave a comment:

  • caldrax
    replied
    I'm having audio drops while attempting to watch my UHD copy of Blade Runner 2049, also on Samsung, has the latest firmware. I've restarted the movie a couple times and have encountered it cutting out in seemingly the same spots.

    Leave a comment:

  • MadChad
    replied
    I am experiencing this exact problem on my 2018 Samsung Q9. My firmware is up to date. Is there a known patch/fix for this TV?

    Leave a comment:

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