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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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IT UHD audio trouble

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  • Jangonate
    replied
    Originally posted by raynist View Post
    Just downloaded Fandango Now on my C6. All of the UHD movies I have work fine there. Will be my new go to app for movie purchases and rentals from now on.
    Does this mean my VUDU movies work with Fandango NOW? Or am I misreading some of the above statements. If I can use Fandango NOW with Vudu movies, how do I do it?

    Leave a comment:

  • raynist
    replied
    Just downloaded Fandango Now on my C6. All of the UHD movies I have work fine there. Will be my new go to app for movie purchases and rentals from now on.

    Leave a comment:

  • lujan
    replied
    Originally posted by ryanmcv View Post

    I bought a Chromecast Ultra a few months ago when this issue started. It worked for a few weeks, but then newer UHD titles stopped streaming to the Chromecast in UHD. It's a known issue and Vudu says that a fix is coming soon, but they've been saying that for weeks. See the last few pages of this thread.

    So, no - there currently is no other device you can buy to stream Dolby Vision Vudu content. Your only option would be to buy a new 2017/2018 LG OLED TV (at least $2,000). So, Vudu: can you see why I'm so upset about this issue? Short of buying a new TV, there is absolutely no way for us LG C6 OLED owners to stream your Dolby Vision titles. It's time for Vudu to step up and take some responsibility.
    I agree, this has taken way too long. Once Vudu started supporting HDR-10, they screwed up on Dolby Vision.

    90 UHD
    861 HDX
    3 SD

    Leave a comment:

  • ryanmcv
    replied
    Originally posted by phreakatron View Post
    Is there a different device I can consider getting to stream Dolby Vision? Seems like an extreme option, but I really want to enjoy my DV titles properly.
    I bought a Chromecast Ultra a few months ago when this issue started. It worked for a few weeks, but then newer UHD titles stopped streaming to the Chromecast in UHD. It's a known issue and Vudu says that a fix is coming soon, but they've been saying that for weeks. See the last few pages of this thread.

    So, no - there currently is no other device you can buy to stream Dolby Vision Vudu content. Your only option would be to buy a new 2017/2018 LG OLED TV (at least $2,000). So, Vudu: can you see why I'm so upset about this issue? Short of buying a new TV, there is absolutely no way for us LG C6 OLED owners to stream your Dolby Vision titles. It's time for Vudu to step up and take some responsibility.

    Leave a comment:

  • phreakatron
    replied
    Is there a different device I can consider getting to stream Dolby Vision? Seems like an extreme option, but I really want to enjoy my DV titles properly.

    Leave a comment:

  • goodtimes000
    replied
    Have the same issues with Vudu, with the audio dropouts, no issues with UHD on fandango. (Own a LG C6 using hdmi arc to sound bar)

    I discovered this, hopefully temporary fix using VUDU:

    If you limit the bandwidth to 10-11 meg, the dropouts stopped, when I went to 12, they were noticable. Setting up some qos seems to make it a little better but actually limiting the bandwidth seemed to work the best.

    (not sure if this reduced video quality but my eyes seem to think so )

    I hope there is a real fix soon as well, as without limitations on bandwidth, I was seeing it burst up to 30-50 meg or so.

    Hopefully this will work for more people.

    Rigth now, I try to watch in fandango whenever possible, thankfully the ultraviolet carries most of the titles over, even in UHD in some cases.

    Leave a comment:

  • ryanmcv
    replied
    Originally posted by RollingTundra View Post
    Yea Justice League UHD drops too.
    I basically assume that no UHD movie will work at this point correctly on VUDU and that it?s broken until fixed.
    I don't think it will ever be fixed if Vudu keeps ignoring us and pretending like this thread doesn't exist. Notice how they've been replying to almost every other thread in the Technical Help section -- but not this one.

    Leave a comment:

  • RollingTundra
    replied
    Yea Justice League UHD drops too.
    I basically assume that no UHD movie will work at this point correctly on VUDU and that it?s broken until fixed.

    Leave a comment:

  • phreakatron
    replied
    I can also confirm the intermittent audio with mother!

    Leave a comment:

  • ryanmcv
    replied
    Well, I don't think it has anything to do with what studio released the film. mother! (Paramount) was upgraded to UHD at Vudu yesterday, and it has the audio drop-out issue. So does Justice League. So those are two more UHD purchases that are entirely unwatchable for me.

    Honestly, the most frustrating thing is that Vudu has decided to go completely silent on this issue. It's almost like they know the issue is unfixable but they don't want to come out and say it. If that's the case, then just tell us that so I can begin the process of demanding refunds. Otherwise, why aren't you willing to work with those of us in this thread who are willing and able to provide valuable data regarding the audio drop-outs? I'm sorry to be such a pest, but I'm not going to let this problem fade into obscurity. This is/was my primary method of viewing UHD content, and it's broken. And I'm not about to spend thousands of dollars to replace my 1-year old TV just to get a working Vudu app. Jake might think that this issue only affects "a very small number of customers," but 5 pages in this thread and countless other posts on AVSForum would say otherwise.

    Leave a comment:

  • Jangonate
    replied
    Originally posted by ryanmcv View Post

    Interesting. I think you might be on to something. I'll check my Universal, Paramount, and Lionsgate UHD titles tonight to see if they work.
    LG C6 here. Just watched Justice League and have the same issue with the audio garbling every few moments. Add that to the list of WB films. Anything being done, yet?

    Leave a comment:

  • ryanmcv
    replied
    Originally posted by phreakatron View Post
    I'd like to go back to my previous thought about the problem relating to certain studios. I began testing more movies. I'm playing them for 3 minutes to see what happens. Films from Universal such as Battleship, Warcraft, and Jason Bourne are working fine. Atomic Blonde from Focus Features is working fine. Paramount titles work... Ghost in the Shell, Baywatch. From Lionsgate I'm having no problem with Power Rangers.


    Films from Sony Pictures are messing up. Roman J. Israel, Esq., Only the Brave, The Dark Tower. They have the issue. Warner Bros has the issue. IT, Blade Runner, Blade Runner 2049, Harry Potter, The Dark Knight, Sully, Dunkirk, The Conjuring, etc.

    I have no idea if this theory holds water. Anyone else that can test some of the same from each?
    Interesting. I think you might be on to something. I'll check my Universal, Paramount, and Lionsgate UHD titles tonight to see if they work.

    Leave a comment:

  • phreakatron
    replied
    I'd like to go back to my previous thought about the problem relating to certain studios. I began testing more movies. I'm playing them for 3 minutes to see what happens. Films from Universal such as Battleship, Warcraft, and Jason Bourne are working fine. Atomic Blonde from Focus Features is working fine. Paramount titles work... Ghost in the Shell, Baywatch. From Lionsgate I'm having no problem with Power Rangers.


    Films from Sony Pictures are messing up. Roman J. Israel, Esq., Only the Brave, The Dark Tower. They have the issue. Warner Bros has the issue. IT, Blade Runner, Blade Runner 2049, Harry Potter, The Dark Knight, Sully, Dunkirk, The Conjuring, etc.

    I have no idea if this theory holds water. Anyone else that can test some of the same from each?

    Leave a comment:

  • ryanmcv
    replied
    Originally posted by gamescan View Post
    Has anyone tested Netflix titles on the LG to see if the same issue appears?

    Atmos is Atmos.

    If there is a bug in the LG firmware, it should impact both VUDU and Netflix streams equally, as both use Atmos over a DD+ base.
    Dolby Vision/UHD titles work perfectly on my C6?s Netflix app. This is a Vudu issue.

    Leave a comment:

  • gamescan
    replied
    Has anyone tested Netflix titles on the LG to see if the same issue appears?

    Atmos is Atmos.

    If there is a bug in the LG firmware, it should impact both VUDU and Netflix streams equally, as both use Atmos over a DD+ base.

    Leave a comment:

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