Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

VUDU App on My LG TV Won't Work Properly.

Collapse
X
Collapse
 
  • Page of 11
  • Filter
  • Time
  • Show
Clear All
new posts
Previous 1 2 3 4 5 6 11 template Next
    #31
    Just like with other releases of updates in any technology realm, I would think Vudu app updates will be rolling across the LG TV's accordingly. Like I mentioned, I updated our Vudu app two days ago and it works flawlessly now. 4K and HD content.

    Comment

      #32
      Is anyone else still having issues besides me? Last night the Vudu app on my LG OLED E6 refused to load any movie. I could select a title but when it would pull the movie screen up, it would show a black box where the movie poster art should be, and would not give an option to play the movie. Issues like these have been goin on for almost 2 months. It?s getting ridiculous that I can?t watch movies. Last month, when customer service finally responded to my ticket, they wanted me to run a bunch of network scans and send them results. I was out of town on business and unable to do so, and by the time i got back home they had closed the ticket. I also own a Roku 4 and it won?t even load the Vudu app anymore. If anyone has a fix or might be able to suggest a better streaming platform, I?m all ears.

      Comment

        #33
        Originally posted by Faydar View Post
        Is anyone else still having issues besides me? Last night the Vudu app on my LG OLED E6 refused to load any movie. I could select a title but when it would pull the movie screen up, it would show a black box where the movie poster art should be, and would not give an option to play the movie. Issues like these have been goin on for almost 2 months. It?s getting ridiculous that I can?t watch movies. Last month, when customer service finally responded to my ticket, they wanted me to run a bunch of network scans and send them results. I was out of town on business and unable to do so, and by the time i got back home they had closed the ticket. I also own a Roku 4 and it won?t even load the Vudu app anymore. If anyone has a fix or might be able to suggest a better streaming platform, I?m all ears.
        As of a few days ago I?ve had no more issues. Now I don?t get to watch a lot of TV so the one day I tried it it worked fine again. Also, I?ve never had issues with any other device such as my iPhone, PS3, or Vizio TV. I?ll update this after I try to watch a few more titles .

        Comment

          #34
          My LG E7 worked just fine until I updated it the other day. Now I can't get any movie to play on Vudu whereas Amazon & netflix work perfectly fine. Please fix this.

          Comment

            #35
            Originally posted by skitch23 View Post
            My LG E7 worked just fine until I updated it the other day. Now I can't get any movie to play on Vudu whereas Amazon & netflix work perfectly fine. Please fix this.
            Hello Skitch23,
            We are working with LG to address this and debug why its happening. In the mean time can you do a hard power cycle (remove the power cable) until the red LED on the front of the TV is not longer on. Once the RED LED is off plug the TV back in. Let me know if this addresses your issue.

            If it does not played provide more info on what problems you are actually seeing.

            Thanks
            Tam

            Comment

              #36
              Been having the same issue with my LG OLED E6 -- VUDU starts, but if I click on an owned movie, it just shows a rectangle where the box cover should be, and the rest of the screen is black. If I do this enough -- maybe 10 times, it'll show the movie. I managed to start "Spiderman" in UHD this way earlier today, but had to suspend it and now it won't restart -- when I click Resume, it just goes back to the menu page. When Spiderman was streaming, it glitched every few seconds, which was annoying. I also have a Roku 4K Premier box attached for HBO Go (why oh why doesn't LG support this?) and that played VuDu fine but it doesn't support Dolby Vision and playback wasn't as smooth as the LG App (when it worked -- and ignoring the glitching every few seconds).

              I've had trouble with VUDU since before Christmas. I agree it could be the LG firmeware update but YouTube and Netflix work just fine.

              I have a wired gigabit connection to the TV so it's not a WiFi issue, and my connection speed is 200 mpbs down, 10 up.

              Is there a way to kill running apps on the TV? With my other TV (a Sony), leaning on the power button on the remote for a few seconds reboots the TV and reloads all of the applications. Is there a way to to this with the OLED E6? The only thing I can find is a factory reset option.

              Comment

                #37
                An update--after unplugging the TV for about a minute, I relaunched VUDU and I was able to finish watching UHD "Spiderman Homecoming". When I first click "Resume", I got the black page with just a white rectangle where the box cover should be. After a minute or two, the box cover and title information appeared. I then quickly clicked "resume" and was able to watch the movie and the glitch/little jump that appeared every few seconds was gone.

                Me thinks VUDU needs an update on this TV. I checked to see if one was available, but noooooo....

                Comment

                  #38
                  Originally posted by TamM View Post

                  Hello Skitch23,
                  We are working with LG to address this and debug why its happening. In the mean time can you do a hard power cycle (remove the power cable) until the red LED on the front of the TV is not longer on. Once the RED LED is off plug the TV back in. Let me know if this addresses your issue.

                  If it does not played provide more info on what problems you are actually seeing.

                  Thanks
                  Tam
                  Thank you Tami, a hard reset seemed to work. I'll re-post if I have any issues again. Glad I can finally watch my movies now!

                  Comment

                    #39
                    Originally posted by skitch23 View Post

                    Thank you Tami, a hard reset seemed to work. I'll re-post if I have any issues again. Glad I can finally watch my movies now!
                    I tried the hard reset again and I still can?t get anything to load. I tried deactivating the tv from my account and uninstalling the app, then doing a reinstall. Still nothing works. I?m going to buy an Apple TV 4K tomorrow and just leave Vudu behind. 2 months of not being able to consistently stream content is ridiculous.

                    Comment

                      #40
                      Originally posted by Joe Valiga View Post

                      As of a few days ago I?ve had no more issues. Now I don?t get to watch a lot of TV so the one day I tried it it worked fine again. Also, I?ve never had issues with any other device such as my iPhone, PS3, or Vizio TV. I?ll update this after I try to watch a few more titles .
                      Update- I tried watching a movie this morning and am having the same problem again. I even had problems just loading the images of all the titles in my library and when I selected a movie it wouldn?t play.

                      Comment

                        #41
                        I just updated the app on my LG 55C6P and now the audio is all messed up when sending it out to my receiver. It cuts out repeatedly both over optical cable and HDMI ARC into my receiver. If I set the audio to PCM out, it's fine and if i set the audio to play internally to the LG, it's fine. Bitstreaming the audio from my tv to receiver with the latest update is useless with the constant audio dropouts.

                        Comment

                          #42
                          Originally posted by Edwin_H View Post
                          I just updated the app on my LG 55C6P and now the audio is all messed up when sending it out to my receiver. It cuts out repeatedly both over optical cable and HDMI ARC into my receiver. If I set the audio to PCM out, it's fine and if i set the audio to play internally to the LG, it's fine. Bitstreaming the audio from my tv to receiver with the latest update is useless with the constant audio dropouts.
                          Me too - Thank you in advance for addressing this issue in the near future, and issuing a fix ....

                          Comment

                            #43
                            I've been having the same problem for weeks now. The VUDU app on my LG OLED TV refuses to load my collection properly, and even when it does load some of them I still can't play them because the app never loads the details for the selected movie. I'm also getting the message saying no movies were found, try again later. There must be some kind of connection issue with the database. I had a similar issue on a Samsung TV and there was a network hostname that was causing a slow lookup to the server.

                            This VUDU app always worked great until the last update. How about reverting whatever was changed? We didn't have issues before the change. I can't watch any of my movies at this point.

                            Comment

                              #44
                              Folks,

                              We would like to get to the bottom of this issue but we need some help from you guys. If you guys can PM (private message) me with the following details, it would be greatly appreciated. DO NOT POST THIS INFO ON THIS THREAD. This will help our engineers get a better sense on what's going on.

                              -email address with Vudu
                              -makes and model(s) of device(s) that you're experiencing a decrease in performance on
                              -device ID(s) of said devices (settings > system info from within the Vudu app)
                              -your ISP
                              -your public IP (you can use this link to get your public IP https://www.whatismyip.com/ )

                              Comment

                                #45
                                I was on the phone with a Vudu rep the other day and after messing around with the app on the TV I noticed the app was acting up if I had paused a movie. I also found a temporary fix. The longer you leave the app open, the more stable it becomes. Also, if you change which app is open on the TV and then go back to Vudu this usually fixes the problem (any problem).

                                Comment

                                Previous 1 2 3 4 5 6 11 template Next
                                Working...
                                X