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Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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    #16
    Originally posted by TENIME View Post
    So, on the PC website, my entire Wishlist is gone, and when I click on titles in my library, there's no option to play any of them. Just "Watch Trailer" or "Add to Wishlist," which I shouldn't have to do if I own it.

    Then, when I went into the mobile app, there's nothing in my library at all.

    I've spent a lot of money on this site, please tell me I just have to wait a day or so for updates to refresh or something.

    I'm going to check my TV app when I get home from work later. That better be fine, because that's really how I watch Vudu stuff almost exclusively (though I do all purchasing on the website, typically through my Wishlist).
    I am also getting the same issue on web browser, but I am able to play my movies on iPhone app. I normally buy the movies on web browser as iPhone doesn't let you buy from app and now I dont see any purchase option also when I login just trailer and wishlist.

    Was anyone able to resolve this.

    Comment

      #17
      Originally posted by Kappa123 View Post
      Did you login to your account? When the new website design released, it forced me to sign in again. Everything works for me. I can stream as normal. Must be a local issue for you.
      I was already logged into the PC website, and there is no option to in the mobile app (and I was already logged into the mobile website as well with the same issues).

      I checked my TV, bluray player, and iPad, and they were all fine, and after I added a new digital code to MA, the PC website worked on my home computer 3 hours after I made this thread. I was about to check the website again from my work PC, but wanted to see any replies here first.

      If there's still an issue, I'll try logging out, then back in. Thanks for suggesting.

      EDIT:

      Welp, that didn't work. Still no bright green "Watch" button on my work PC website, unlike last night on my home PC. I can watch titles in MoviesAnywhere on my work PC, so it shouldn't be some block that they have on the computer (though I noticed that while I own Spider-Man: Homecoming, it will show & play through Vudu, but not MA). Wishlist is also still blank, which means less money for Vudu, as the majority of my purchases are made while I'm at work (the only thing I do purchase-wise at home is Disc to Digital).

      Just checked the mobile site on my phone, and same thing - no "Watch" option & blank Wishlist.

      Logged out of the app & then back in, and the little blue "loading" circle has been spinning for about 5 minutes now.

      iPad is still good.

      I can't even watch the "On Us" free movies on the PC website on my work computer. There's no option for it.

      EDIT again:

      Finally logged back into the app. Library shows up, individual movies allow "Watch" options, but an extremely large amount of titles are missing. Wishlist looks full, but there's no way to sort, so I don't know if everything's in there or not. But I know for a fact not every movie is in My Movies on the app (iPad showed all, and even though I can't watch any, PC website & mobile website showed all).

      Comment

        #18
        Originally posted by blue22 View Post

        I see that you and several other members show how many movies you have when you post.
        More specifically, it breaks it down into how many SD, HDX and now UHD movies you have.
        Is there some way to look that up or to have that displayed when we log into our own member site?
        Or is that something that you manually keep up with?

        I have wanted to ask about this to a member for a long time now.

        Thanks,
        I keep it manually but I have asked that there be a way to filter the resolution of our titles but they haven't made it possible yet.

        88 UHD
        858 HDX
        3 SD

        Comment

          #19
          Originally posted by lujan View Post

          I keep it manually but I have asked that there be a way to filter the resolution of our titles but they haven't made it possible yet.

          88 UHD
          858 HDX
          3 SD
          This would be a very helpful feature!! I've just started last night importing my collection into a spreadsheet for my personal use. I usually use blu-ray.com to keep my collection updated, but noticed today I had titles I owned not even checked there.

          Comment

            #20
            And I just noticed that there isn't a way to buy movies either. Just "Trailer" or "Wishlist."

            I really wish that when technology was "upgraded" that it actually improved things, instead of pretty much always doing the exact opposite.

            Comment

              #21
              Greetings!!

              I too am having all the issues listed with this new interface. It's really annoying!! I can only "play" my "purchased" movies if I download them or on any other device other than my computer... and that's been the main way that I watch vudu is on my computer! I've found if you add another movie to your wish list and then go over and check it, your wish list will pop up. But there's still no way to purchase anything... and my movies list still acts as if I hadn't actually bought any of them so there's no way to watch anything on my browser/computer. Not to mention their Valentine's Mix & Match sale will only show the first 2 rows of movies, and then the rest of them are blank. I tried looking for the sale on my other devices, but that particular sale is ONLY available through my computer/browser. Hopefully they'll fix this before the sale ends!!

              Comment

                #22
                I too and having MAJOR problems with new website. I can't play or buy anything. Any help would be great!

                Comment

                  #23
                  An issue I've noticed on My Wishlist is that when scrolling up and down the page the movie thumbnails will sometimes shift position. For example, a movie might be the 2nd image on the row and then when the page is scrolled a bit that movie will shift to the 3rd position. While this in itself is annoying, the bigger problem is that it seems any sale banner doesn't shift with it. So, SEASON SALE may appear over one title but then after scrolling a little the movies will rearrange and that SEASON SALE banner will be in the same place but a completely different title will be under it and the original title will no longer show as being on sale in it's new position.

                  EDIT:

                  I just noticed there's another thread regarding the wishlist sort order here:
                  https://forum.vudu.com/forum/technic...instead-of-a-z

                  It appears manually adding the SORT_ORDER parameter, as mentioned in one of the posts in that thread, does solve this problem.

                  It would be nice to have a sort option on the page, but in the short term could we at least get a consistent default sort order? That should be a quick and easy fix.

                  Comment

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