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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Random "ultraviolet account required" message interrupts movie playback

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    #16
    Re: Random "ultraviolet account required" message interrupts movie playback

    Help please.

    Comment

      #17
      Re: Random "ultraviolet account required" message interrupts movie playback

      Originally posted by merlin803 View Post
      When I am watching movies from my account (using a Sony BDPS5200 blu-ray player), it randomly pops up a "ultraviolet account required" message box and stops the movie and kicks me back to where I have to press "resume movie" to resume the playback.

      Can anyone help with this?
      I am having the same issue. It's random, but happens more frequent with Instawatch movies. I also have Sony Blue Ray Players, but this occurs on my LG Blue Ray players also. Some days I never get it. Other days I will get the message 1-4 times a movie.

      Comment

        #18
        Re: Random "ultraviolet account required" message interrupts movie playback

        Originally posted by Moneybrawler View Post
        Help please.
        I too am getting this message in the last few weeks. Just upgraded my SONY BR player to the 6500.

        Due to another issue, my UV account did become unlinked and I have relinked it up and still get the message. twice tonight on two movies I did D2D on today.

        Going to try it on a purchased movie next. I will update if it happens there as well.

        Any assistance would be greatly appreciated.

        Comment

          #19
          Re: Random "ultraviolet account required" message interrupts movie playback

          I have the same issue.

          Comment

            #20
            Re: Random "ultraviolet account required" message interrupts movie playback

            Ok if you're not going to fix this issue how do I get my money back?

            Comment

              #21
              Re: Random "ultraviolet account required" message interrupts movie playback

              Ok I've asked several times. Please either tell me how to fix this issue so that I can use the service I paid for or refund my money.

              Comment

                #22
                Re: Random "ultraviolet account required" message interrupts movie playback

                The only action you've taken so far is to delete some of my postings. Take that energy and put it in to fixing this issue.

                Comment

                  #23
                  Re: Random "ultraviolet account required" message interrupts movie playback

                  Is there any answer to this? It is very annoying to have the pop-up show up in the middle of every movie we watch. Please let me know how to get rid of this issue!

                  Comment

                    #24
                    Re: Random "ultraviolet account required" message interrupts movie playback

                    UGH. I just got a Sony player and am having the EXACT SAME PROBLEM. WTF VUDU!?!?

                    Comment

                      #25
                      Re: Random "ultraviolet account required" message interrupts movie playback

                      Jake touched on this issue on a similar thread.

                      https://forum.vudu.com/showthread.ph...17#post1286917

                      Comment

                        #26
                        Re: Random "ultraviolet account required" message interrupts movie playback

                        I am having the same issues and I've had VUDI for several years now.
                        The issue of getting interruptions during the movie because of Ultraviolet account synch is UNACCEPTABLE. This continues to happen after I unlink and relink.

                        What are you guys doing about this problem that I see to be common with many other of your customers?
                        The movie shown in the picture I have had for years in my account.

                        Comment

                          #27
                          Re: Random "ultraviolet account required" message interrupts movie playback

                          We might be making some headway...

                          http://community.sony.com/t5/Blu-Ray.../562232#M14068

                          Comment

                            #28
                            Re: Random "ultraviolet account required" message interrupts movie playback

                            I've been having the same problem with my Sony player. Hopefully someone can fix it soon because it has become quite annoying.

                            Comment

                              #29
                              Re: Random "ultraviolet account required" message interrupts movie playback

                              darn same issue happened to me today while watching spectre

                              it seems to be happening every hour of no interaction. im on a sony bdp-s4500

                              really annoying

                              Comment

                                #30
                                Re: Random "ultraviolet account required" message interrupts movie playback

                                Looks like a fix is on the way!! GOOD NEWS!!!

                                Thank you all for helping to identify and narrow this issue down to our 2015 BD model players. With your feedback we were able to replicate and after review, our software designers determined the root cause for the message "Ultraviolet Account Required" after 64 minutes of playback.

                                This condition will be resolved in the next firmware version release (M25.R.0218) that is tenatively scheduled for mid-May. Please note that firmware release schedules are subject to change.

                                Again, I thank you for your feedback and support, and apologize for any inconvenience that this condition has caused.

                                Chris

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