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Arrival UHD not playing back in HDR10 or Dolby Vision

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    Arrival UHD not playing back in HDR10 or Dolby Vision

    I have tried to play this title on several devices (both HDR10 devices and Dolby Vision devices) and it never plays back in HDR, why? It is clearly marked on my Vizio "P" series display as Dolby Vision but it won't play back in Dolby Vision. Are there still titles left where Vudu hasn't updated to the new Profile? Is the the reason? If so, can Vudu tell us which UHD titles have still not been updated?

    139 UHD
    839 HDX
    3 SD

    #2
    Jake, felipe

    Case #180816-000570

    139 UHD
    839 HDX
    3 SD

    Comment


      #3
      Arrival is only DV profile 4 right now. We won't be providing specific details, but I can say there are fewer than 30 left, and the goal is to get them all updated by the end of the year at the latest (hopefully sooner).

      Comment


        #4
        Thanks Jake, would it be too much to ask for a list of the 30 or so left that need to be updated?

        139 UHD
        839 HDX
        3 SD

        Comment


          #5
          Originally posted by Jake View Post
          Arrival is only DV profile 4 right now. We won't be providing specific details, but I can say there are fewer than 30 left, and the goal is to get them all updated by the end of the year at the latest (hopefully sooner).
          I think he already said no.

          Comment


            #6
            Originally posted by Kappa123 View Post

            I think he already said no.
            "...specific details..." is not the same as providing a list of the affected UHD titles.

            139 UHD
            839 HDX
            3 SD

            Comment


              #7
              Originally posted by lujan View Post

              "...specific details..." is not the same as providing a list of the affected UHD titles.

              139 UHD
              839 HDX
              3 SD
              Umm.. providing a list would be the definition of "specific details".

              Comment


                #8
                Originally posted by Kappa123 View Post

                Umm.. providing a list would be the definition of "specific details".
                Specific details to me would be when and how the files are to be upgraded and not which files are involved. The customer paid for these movies and we should know which ones are not going to work if we try to play them.

                140 UHD
                838 HDX
                3 SD

                Comment

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