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Vudu player application crashing on LG TV

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    Vudu player application crashing on LG TV

    I have a 2018 LG C8 4K (OLED55C8PUA) television. When using the built in Vudu player application on the TV, the player crashes after a few minutes with the error message "Sorry, the video player has stopped working. Please try again."

    This seemed to start happening after I upgraded to the latest version of WebOS on the TV (version 4.10.05), and the latest version of the Vudu player (3.0.30). This may also have something to do with 4K or Dolby Atmos/Dolby Vision content as it does not seem to happen when I watch older movies.

    Is this a known issue, or something somehow unique to my setup? I've uninstalled and reinstalled the Vudu app, which didn't seem to help. I also opened a support ticket but just received a generic response that seemed to be generated by a bot.

    #2
    We hope to have this issue with LG TVs resolved sometime this month, sorry for the inconvenience.

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      #3
      I have this EXACT same issue on my 2018 LG (OLED65C8PUA). Also, not sure if its related, but all of my 4K movies show up as having Dolby Vision/Atmos on the Vudu movie title screen and I'm pretty sure I have some older movies (Batman Returns. Matrix, for example) that I don't believe have this encoding. In any case, they play fine for a while, but then the "Sorry, the video player has stopped working" error comes up after a few minutes. I'm using a wireless connection with over 150mb download speeds (at least 100mb download at the TV based on YouTube 4K video stats). Btw, no issues when playing this content on Fandango app (but on this app they playback as HDR only - no Dolby Vision/Atmos). An no issues whatsoever playing Dolby Vision or standard HDR content on Netflix.

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        #4
        Constantly getting same issues with my LG C8. The app says stops videos every 2 minutes with "Sorry, the video player has stopped working. Please try again."

        Frustrating since the quality is good otherwise. PLEASE FIX

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          #5
          As of last night (10/30), I sampled several of my 4K movies (Avengers: Infinity War, Black Panther, The Matrix, Star Wars: Last Jedi, Coco) for between 15-30 minutes each without ANY issues. These were the same titles that a few days ago would only play for a few minutes before the 'Sorry, the video player has stopped working" error would come up. It sounds like they may have implemented a fix on their end since there was no update to the VUDU app on my TV. In any case, fingers crossed that this has been fixed for good... image/stream quality is excellent and its great to be able to view Dolby Vision 4K content.

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            #6
            I am having the sam issue on my LG C8. I have over 400 movies on Vudu and it is infuriating that I get this error message upwards of 10x every movie I play. This issue needs to get resolved ASAP.

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              #7
              I'm glad I haven't bought one of those very expensive LG OLED TVs and then not be able to watch Vudu UHD content on it. I have a cheaper Vizio that seems to play Vudu UHD just fine. I do get the occasional buffering though which didn't happen so often when it was HD or less.

              181 UHD
              822 HDX
              3 SD

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                #8
                Im having the same issue - brand new LG C8 - running Vudu app version 3.0.30. I just noticed it happening a lot while watching Black Panther UHD.

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                  #9
                  Just to validate this is still happening. Just bought a new LG C8 running the latest WebOS and Vudu app. The issue is the same being described in this thread. I have also noticed it happens on HDX content as well as UHD and Dolby Vision.

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                    #10
                    I just bought a LG C8 2 weeks ago, had the same problem "Sorry, the video player has stopped working. Please try again." when trying to stream using VUDU wired or wireless. This fix worked for me, at least for now. https://www.youtube.com/watch?v=bNJlWbUhpYM

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                      #11
                      Just bought a new LG C8 running the lastest WebOS and Vudu app. Same issue as described, this fix worked for me, at least for now. Not sure why it works, but it must reset something.
                       

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                        #12
                        Just an FYI the issue is really pronounced while watching Black Panther. Video player breaks every few minutes.

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                          #13
                          @vudu I know there are moderators than monitor these channels. Can we get an update on this issue please.

                          Comment


                            #14
                            Originally posted by JD1066 View Post
                            Just bought a new LG C8 running the lastest WebOS and Vudu app. Same issue as described, this fix worked for me, at least for now. Not sure why it works, but it must reset something.
                            I was very surprised this seems to have worked for me... After doing this the app doesn't crash and does the proper error handling when bandwidth isn't available. Thank you for posting!

                            Comment


                              #15
                              Originally posted by JD1066 View Post
                              Just bought a new LG C8 running the lastest WebOS and Vudu app. Same issue as described, this fix worked for me, at least for now. Not sure why it works, but it must reset something.
                              I tried this hopefully it will resolve my problem as well. More to come...

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