Vudu player application crashing on LG TV

[Dadbart]

I'll post on this too. Just got a LG 65SK8000PUA a few days ago and updated to latest firmware. Every few minutes I get a playback error and have to start playback again. On several UHD titles. I'll try the fix on page 1. All other apps on the TV play UHD with no issue.

[Dadbart]

Follow up, the fix from page 1 working for me so far

UPDATE: The app started having the playback error again. Not as frequent as before the fix on page 1, but it is happening again. Just on my LG SK8000PUA (2018 model). My LG OLED55C7P version of the app has no issues with playback.

[Brian-L]

Hello All,

I found this page after several crashes on my new LG C8 OLED55C8PUA, Software version 04.10.15, with VUDU app 3.0.30 and I am having the same issues.
I have tried the "fix" as state above, reset region and disable automatic selection, but I am still having issues playing UHD movies with Dolby Atmos or Dolby Vision.

Before the "fix" the tv would pause, buffer, then crash every few minutes during certain movies. I checked my network connection and I am connected via CAT-5 cable directly to the router as well as by WPS connection. My wireless service is testing at 299Mbps so I am sure it is not an issue with bandwidth.

After the "fix" the playback is better but I still get an occasional message stating the bandwidth doesn't support UHD.
I switch to HDX the video plays properly and the sound is louder through my sound system, A SC-91 Pioneer Elite which is 4K and Dolby Atmos compatible.

I purchased my LG C8 to enjoy my VUDU collection at the highest quality but this buffering issue makes watching the movies in UHD unenjoyable.

Please update the software so they play appropriately.

[wsrbga]

We have a 2018 LG C8 and experienced this issue about 20 times this evening around 8-10pm Eastern while watching Jurassic Fallen World in UHD format. @vudu what is the status of a permanent fix?

[j0ker]

Same problem here. It's a widespread, common issue that's posted by people all over the web, regarding Vudu and UHD streaming. Vudu needs to address this, as it only occurs with their app.

Someone noted on another forum that removing/reinstalling the app and power cycling the TV fixed it for them. I've tried it, but have only had time to test for 20 minutes...but it hasn't happened in that time.

Will report back if this worked.

[Nick29650]

Reset TV to factory settings.

[Jefjud90]

We watched Mission Impossible Fallout in UltraHD between 2-4:30 pm today, and I received the same error as indicated above. I had to ?Resume? about 30 times during the film. I have Spectrum 100mbps service.

[rbwillnj1]

Just bought a new LG C8 running the lastest WebOS and Vudu app. Same issue as described, this fix worked for me, at least for now. Not sure why it works, but it must reset something.

So some background first. I have a LG OLED65C8PUA connected to the internet via Cat6 directly to a Gigabit switch. In my router, I have the LGWebOs TV set to Highest Priority. I have a 100 Mbps internet service via a cable connection. It usually tests out at 95+ Mbps.

So last night, January 21st, I attempted to stream Blade Runner 2049 in 4K. I couldn't watch for more than 5 minutes (often only a couple of minutes) before getting the

"Sorry, the video player has stopped working. Please try again."

message. I switched over to Solo in 4K to see if I would have the same problem with a different movie, and did. After about an hour of increasing frustration, I started searching the internet an found this thread. I applied the "fix" from JD1066 (first page of this thread) and I was able to watch the rest of Blade Runner 2049 without incident. (Thank you JD1066). I don't know if the fix will last, but I'm keeping my fingers crossed.

I have to say, I don't think this is strictly a Vudu problem. The other night we were watching The Marvelous Mrs. Maisel on Amazon Prime, which is also in 4K, and also had repeated problems with streaming stoppage. Haven't had a chance to go back and see if the "fix" also helped with Amazon Prime.

There is obviously a software problem. This has nothing to do with Bandwidth.

[FInform]

I had same picture interuption problems with new LG E8. Both VUDU plus other internet videos.Streaming stoppage was most annoying and happened on other Internet providers (Netflix, Amazon, &VUDU). LG sent replacement Motherboard in January 2019. Made no difference.

However the JD1066 fix did the trick. No further interruptions after many subsequent test hours. In my opinion , only LG has resources to get to the bottom of this weird behavior. (My LG C7 set had NONE of these disruptions)

[caywen]

Same here. I feel like a sucker. I bought some movies on Vudu because the app came with my B8 TV and supports 4K Dolby Vision. But having the exact same problems as others here. That fix did NOT work for me. Vudu, your webos app is subpar and I feel pretty cheated. I am switching back to iTunes.

[bbqBiker]

-oops-

[bbqBiker]

VUDU app built-in to my LG E8 as well as in new FireCube (hooked via HDMI) are both sub-par because a movie or TV show will not play through without the same frequent stops noted throughout this thread. Confirming that my entire system is hardwired via CAT-6 and HDMI, so wireless speeds or whatever are not the culprit. Plus, none of my other streaming services have these same issues. Not sure if this is just a VUDU or just an LG or just a VUDU-LG problem. Will try the JD1066 fix noted earlier, but I also wanted to post my complaint too in case VUDU and/or LG is paying attention and can offer a real solution.

[trickydpirate]

We bought or new LG C8 a few weeks ago and still cantc enjoy our 4k content to the point were we are considering what options we have as far as action against Vudu. We bought content on Vudu specifically to watch 4k content on our new TV and it turns out Vudu has had this ongoing issue for months that at this point based on lack up updated response they seem unable or uninterested in fixing. What gives Vudu? YouveY always lacked in playpack with constant errors falling far behind other streaming services but this it to the point to restarting the movie every 3 to 5 minutes. It's insane.

[monkeywithacold]

I have an E8 LG OLED and have the same issue. App does not work for more than a few minutes before it pops up an error.

anyone find a solution?

[kristapor80]

I have the 55" OLED C8 and having the same problems. Vudu crashes every 5 minutes and makes it impossible to watch a movie. I switched to watching my movies through Movies Anywhere linked with my Amazon Prime account, but I can't watch my movies in 4k unless Amazon offers them in 4k, which their selection is very limited. Does Vudu or LG have any interest in fixing this issue? Its a pretty expensive TV to have this problem.