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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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Terms of Use - User Comments, Feedback, Reviews, Submissions

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Vudu player application crashing on LG TV

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    #61
    Ditto LG 65" OLED TV can't watch more than 10-15 minutes of Vudu without the player crash (player has stopped working error).

    Please help LG fix so I can actually watch high quality 4K Vudu content on my high dollar LG TV - that why I bought it.

    Comment

      #62
      Its 05/25/19. Still have the same problem when watching 4h UHD with Dolby vision on lg oled65e8.... waiting for fix....

      Comment

        #63
        I've been following this thread for some months, but I made this account to make this post and add a +1.
        I've been experiencing this for months, on the LG 55" C8 ever since I updated my firmware a short while back.
        As of 05/28/19 I'm still experiencing this issue - every 2-5 minutes I get a message saying "Sorry, the video player has stopped working. Please try again.". Super frustrating - hoping for a fix soon!

        Comment

          #64
          My LG SK9500 got a VUDU app update today. Sadly it didn't solve the issue. I've started watching movies on Google Play now.

          Comment

            #65
            Still having problems. I bought my OLED LG in September and have never been able to reliably watch Vudu. I've been buying movies from amazon.com Have had ZERO problems with their app

            Comment

              #66
              Same here, I just bought an LG C9 and have had it for a week or so and the Vudu app is the only one I can't use. It just has a spinning circle (square) and then asks if I want to lower the resolution and then does the spinning circle all over again. It won't even start any content at all.

              270 UHD
              809 HDX
              3 SD

              Comment

                #67
                My original solution to delete extra apps to free up cache memory appears to have worked really well for a few weeks then gone back to crashing often.

                I now have a different solution which is a little thinking outside the box. Its called Movies Anywhere. This service links to multiple movie providers including Vudu and Google Play/YouTube. This means any movies you already bought on Vudu can be watched on the LG TV YouTube app! The good news is the YouTube app works very well with none of the LG Vudu app issues. The bad news is it only works for purchases movies, free content doesn't apply.
                It wont cost you anything but you need to use/create a gmail account. Below are the basics steps if you wish to do it.

                1. Create a Movies Anywhere account.
                2. Link your Vudu account to Movies Anywhere
                3. If you don't already have one, create a Google Play account. This works perfectly for iOS users as well. You don't need an Android device to sign up for Google Play.
                4. Link your Google Play account to Movies Anywhere.
                5. Download the LG Youtube app and login with the same Gmail account you used for Google Play.
                6. All your purchased Vudu Movies will now be in the YouTube 'Library => Purchases' section!


                Your purchases remain in Vudu and any new ones will show up in the YouTube app in minutes. But you can use either app to watch, or you can ditch the Vudu app.

                Comment

                  #68
                  Originally posted by JJCrazymat View Post
                  ...

                  I realize deleting some apps may not work for everyone but it might actually help. Those who can, should try and let us know how it goes.
                  EDIT: I finally called Vudu and they got it working by disconnecting both Modem and TV. I really think it's the TV that must have some cache information causing the issue and unplugging it and then plugging back must clear it. It's working for now but I'm not sure for how long?

                  274 UHD
                  809 HDX
                  3 SD

                  Comment

                    #69
                    [QUOTE=lujan;n505915]

                    EDIT: I finally called Vudu and they got it working by disconnecting both Modem and TV. I really think it's the TV that must have some cache information causing the issue and unplugging it and then plugging back must clear it. It's working for now but I'm not sure for how long?

                    276 UHD
                    809 HDX
                    3 SD

                    A couple of days later it stopped working again so I did what is suggested on this video and it worked. Hopefully it continues to work?

                    276 UHD
                    809 HDX
                    3 SD

                    https://forum.vudu.com/forum/technic...778#post480778

                    Comment

                      #70
                      Hello folks. I have been watching this forum for some time now but have yet to contribute because I had nothing to contribute. I am a sad and frustrated owner of a beautiful 65" LG C8 OLED and spent time and a lot of money building up a 4k dolby vision library from Vudu. It is random and erratic but most of the time its impossible to get through a single movie without that dreaded "Playback error (Sorry, the video player has stopped working. Please try again). Truly frustrating for me as their are hardly any other other options for a true dolby vision outputting Vudu app source. Most sources that say that they provide dolby vision only do so through certain apps or just via the onboard 4k blu-ray player and NOT the Vudu app. I have just read the above idea of the cache concern and so did delete just the few apps that I have on the tv leaving only the key Netflix, Vudu, youtube and amazon prime. this did not fix the issue. I am baffled that two major companies like Vudu and LG cannot get this straight. please keep the advise coming and hopefully we can get through this.

                      Comment

                        #71
                        Please, someone take notice of this thread, this must be fixed. I have an LG Model:OLED65B8. Same issue...plenty of interruptions in every single movie... I imagine these posts must make it to a VUDU employee. Yes you, please have someone fix. Thanks!

                        Comment

                          #72
                          I'm having the same issues with my 2018 LG C8. Every few minutes, the VUDU app crashes and I get the error message. Very irritating. I've unplugged the TV with no luck. This app fails to do the one thing it's intended to do...

                          Comment

                            #73
                            Are you guys running the audio through a home theater system of some sort (soundbar, audio receiver, etc)? Have you tried using the built-in speakers to see if the problem goes away?

                            Alternatively, have you guys tried using a different HDMI cable? I only use Monoprice Certified Premium High Speed HDMI Cables with my 65" C8, and I've never experienced any of the issues you guys have had. My C8 passes the audio to an Onkyo receiver.

                            Comment

                              #74
                              Any update from LG or VUDU on this? Amazes me I have no issues with my 2016 or 2017 LG TV's but my brand new 2018 one can't play a single movie using the VUDU app to completion. Ya, I can use the Amazon or GooglePlay app but honestly they are horrible compared to the VUDU App (though at least they work).

                              Comment

                                #75
                                Originally posted by CarlosC328 View Post
                                I have this EXACT same issue on my 2018 LG (OLED65C8PUA). Also, not sure if its related, but all of my 4K movies show up as having Dolby Vision/Atmos on the Vudu movie title screen and I'm pretty sure I have some older movies (Batman Returns. Matrix, for example) that I don't believe have this encoding. In any case, they play fine for a while, but then the "Sorry, the video player has stopped working" error comes up after a few minutes. I'm using a wireless connection with over 150mb download speeds (at least 100mb download at the TV based on YouTube 4K video stats). Btw, no issues when playing this content on Fandango app (but on this app they playback as HDR only - no Dolby Vision/Atmos). An no issues whatsoever playing Dolby Vision or standard HDR content on Netflix.

                                Is this a known issue, or something somehow unique to my setup? I've uninstalled and reinstalled the Vudu app, which didn't seem to help. I also opened a support ticket but just received a generic response that seemed to be generated by a bot.

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