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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Samsung NU8500 stuttering and dropping audio on UHD

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    Samsung NU8500 stuttering and dropping audio on UHD

    For the past month or more I have been unable to view my UHD movies on my Samsung NU8500 without severe audio stuttering and audio dropouts. At first I assumed the asset I was watching was just corrupted and would be corrected but unfortunately this wasn't true as every UHD movie I have on Vudu is currently doing the same thing. If you are aware of this issue and are working to resolve it I would feel much better about the money I spent.

    All news on the topic helps.

    #2
    Have same issue with my Samsung Q6F Qled vudu app. Only on UHD titles, get a cut out of sound every minute or so. Using ARC to a Yamaha receiver. If i play same title from Amazon app, no sound cut outs. My TV is on latest firmware per update tool in TV. The cut outs happen even if using TV speakers or optical audio.

    Comment


      #3
      Same issue here. Samsung Q65F, N850 Soundbar, M9700 4k Player, all connected via HDMI-ARC. No issues in any other apps/physical media while watching UHD/Atmos content except for Vudu. Please fix.

      Comment


        #4
        Got the same issue here with a Samsung NU8500. Audio works great with HDX but stutters every minute or so with UHD.

        Comment


          #5
          Same issue, same brand TV. Unable to skip chapters, FF, or REW without an endless loading...

          Comment


            #6
            Same issue here... Samsung Model QN75Q6FNAF... sound drops out

            Also unable to skip chapter, FF, or Rew. Endless loading screen. Have to switch to SD.

            BTW... I increased my bandwidth, thinking this was the issue. I changed from 250 Mbps to 400 Mbps. Still having the same issue.

            This has got to be on Vudu's end.

            Comment


              #7
              Same issue here. Chapter search locks. Frame search locks. Also, sort options will not hold i.e. sort by title on listings.

              Comment


                #8
                Last night, I upgraded to Samsung firmware 1202.3 (have to download from their website and install on a USB stick) on my Q9F 65".

                It fixes two problems on UHD titles.
                1. Audio dropouts (we were getting close to throwing in the towel on Samsung)
                2. Vudu forward/back/chapter selection now works without the spinny wheel of death.

                Thanks Vudu to fixing this problem. I have 300+ titles on Vudu most of them in UHD, and the audio dropouts especially were ruining my experience (and your reputation).

                Cheers
                -steve

                Comment


                  #9
                  Originally posted by sdake View Post
                  Last night, I upgraded to Samsung firmware 1202.3 (have to download from their website and install on a USB stick) on my Q9F 65".

                  It fixes two problems on UHD titles.
                  1. Audio dropouts (we were getting close to throwing in the towel on Samsung)
                  2. Vudu forward/back/chapter selection now works without the spinny wheel of death.

                  Thanks Vudu to fixing this problem. I have 300+ titles on Vudu most of them in UHD, and the audio dropouts especially were ruining my experience (and your reputation).

                  Cheers
                  -steve
                  Verified. So thankful this got worked out. Thanks for the news about the update, friend!

                  Comment


                    #10
                    Still an issue on the lower end NU7100... No firmware update available yet.

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