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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Discounts Not Given/NOT GETTING ANY VUDU EMAILS

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    #16
    I'm not going away until you people resolve the problem with my email and issue the credits promised. Besides Bizzy, I'm willing to bet there are others who are affected by whatever has been going on for the last 3 or 4 months with Vudu's promised promotions and emails. Like I said in my above post. This has happened before not that long ago and it was Vudu's fault. I receive emails from every other provider I deal with regularly. Including Paypal who faithfully sends me an email promptly after I make a purchase from Vudu. But still no confirmation or thank you emails from Vudu regarding the numerous purchases I have made since this issue started.

    Donny, I'm not frustrated, I'm fed up with the poor service I've been receiving. This place has declined. I've been around long enough to know. And I'm not an amateur.

    Comment

      #17
      Originally posted by Bizzy View Post

      Can you look at mine as well
      PM me your E-mail address that's on your Vudu account.



      Sandra,

      We are looking into this.
      Last edited by DonnyP; 01-02-2019, 09:23 AM.

      Comment

        #18
        Hi Sandra,

        I've looked into this issue for you - you were, in fact, eligible on for the 12.19 Deal of the Day with Christmas Kiss. I checked my list of eligible users and you were ON that list and I do see an E-mail was deployed out to you in my records. Unfortunately, I cannot see why you would not have received that e-mail or anything recent as your record(that I personally checked) has nothing irregular or abnormal on it.

        As far as the offers for 12.5 and 12.12:

        12.5 - We checked and we could not find any Free movies streamed on this day. Without knowing what title you watched, it's possible you watched a free title that you already owned, thus not being eligible for the offer.

        12.12 - You already owned "The Prince and Me" previous to this offer/Deal of the Day, so you were not eligible for this offer since it was stipulated you had to watch a Free title from the Hershey's Collection.


        Felipe has gone ahead and applied a $5 credit to your account for the 12.19 Deal of the Day offer.

        Comment

          #19
          Originally posted by DonnyP View Post
          Hi Sandra,

          I've looked into this issue for you - you were, in fact, eligible on for the 12.19 Deal of the Day with Christmas Kiss. I checked my list of eligible users and you were ON that list and I do see an E-mail was deployed out to you in my records. Unfortunately, I cannot see why you would not have received that e-mail or anything recent as your record(that I personally checked) has nothing irregular or abnormal on it.

          As far as the offers for 12.5 and 12.12:

          12.5 - We checked and we could not find any Free movies streamed on this day. Without knowing what title you watched, it's possible you watched a free title that you already owned, thus not being eligible for the offer.

          12.12 - You already owned "The Prince and Me" previous to this offer/Deal of the Day, so you were not eligible for this offer since it was stipulated you had to watch a Free title from the Hershey's Collection.


          Felipe has gone ahead and applied a $5 credit to your account for the 12.19 Deal of the Day offer.

          Thank you Donnie and Felipe for the credit. I really do appreciate.

          We still have an email issue. I understand that you emailed me the credit Donnie but I didn't receive your email or any emails since I requested support. As I stated, I had a professional who is an expert regarding email look at my email. I work for the company that provides my email service, so this person is a co-worker who advised there is nothing wrong on our end. I was advised the problem is on Vudu's end. This email issue happened just a few months ago and the issue was on Vudu's end.

          I would like this issue resolved. I can't continue to spend money on a service I can't communicate with through email. I've been communicating with your service with the same email address for 7 years and I've had the email address since 2002. I never had a problem until your company blacklisted my email a few months ago. They said it was fixed. It is not fixed.

          Just to let you know I just finished watching "The Deal of the Day" for today January 2nd from the "New This Month Collection". I viewed the FREE movie "Risky Business" of which I don't own from my Roku Ultra. I should be getting a 20 percent discount.

          Sandra

          Comment

            #20
            Hello Sandra,


            As I previously stated, I personally looked at your e-mail record in our system. Everything on our end is correct and I also refreshed your record as well. Beyond that, I would once again refer to your ISP to determine is there is potentially something they have not looked at. There is nothing abnormal on our platform's end that would prevent e-mail from hitting your inbox - once e-mails are sent out, we are unable to determine why it would not be delivered to your Inbox unless it is bounced back to us.

            To be clear, "blacklisted" is a misnomer. Your e-mail address bounced back our e-mails too many times; when this occurs, as with many other systems, it puts the record as "Inactive/On Hold" because it cannot deliver an E-mail. This is assumed for various reasons - Inbox is full, Spam filtering, ISP issues etc. This is when we re-activated your e-mail as you asked us to look into it.

            Comment

              #21
              Originally posted by DonnyP View Post
              Hello Sandra,


              As I previously stated, I personally looked at your e-mail record in our system. Everything on our end is correct and I also refreshed your record as well. Beyond that, I would once again refer to your ISP to determine is there is potentially something they have not looked at. There is nothing abnormal on our platform's end that would prevent e-mail from hitting your inbox - once e-mails are sent out, we are unable to determine why it would not be delivered to your Inbox unless it is bounced back to us.

              To be clear, "blacklisted" is a misnomer. Your e-mail address bounced back our e-mails too many times; when this occurs, as with many other systems, it puts the record as "Inactive/On Hold" because it cannot deliver an E-mail. This is assumed for various reasons - Inbox is full, Spam filtering, ISP issues etc. This is when we re-activated your e-mail as you asked us to look into it.

              There are no filters per my ISP. Since the last incident, I have been diligent about deleting emails every day. So my inbox is not full. If I understand you correctly Donny, no emails have bounced back? I was wondering if you can send a test email? See if I get it. Thanks

              Comment

                #22
                We do not send test E-mails.

                Another thing to double check is to be sure "Updates on new releases, new features, and more." in your COMMUNICATION PREFERENCES in Account Settings is checked as well.

                Comment

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