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Half My Content Missing and Customer Service Number Is Down

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    Half My Content Missing and Customer Service Number Is Down

    Seriously VUDU? My account history shows 70+ titles as "OWNED" and when I log into my devices to watch them I get around 28 or so. I have tried several times to contact customer service through their number and it keeps saying that "all circuits are busy, try your call again later."?

    A company of your size should not have a general disconnect with regards to a customer calling your main number with an issue.

    Has anyone else here had an issue like I am experiencing? If so, how do I get it resolved, because right now I'm missing over 40+ titles that I have paid for and have no way to view. And yes, my Ultraviolet Account is linked.

    #2
    Re: Half My Content Missing and Customer Service Number Is Down

    Sorry about the phone line issue yesterday. There was a major telecommunications outage in Northern California that affected thousands of businesses, including us. This issue had nothing to do with our infrastructure.

    In regards to your issue with missing movies. I would first check the filters when looking at your movies under My Vudu. Make sure you have Sort: Purchase Time, Genre: Any Genre, Year: Any, and MPAA Rating: Any Rating. If you still need assistance, then contact customer care.

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