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Can't play movies

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    Can't play movies

    I have a Roku XD that I have been using to play Vudu movies for about 2 1/2 years.

    For the last 3 or 4 days, they just won't play. If I'm lucky, it will play for 1 or 2 minutes, then buffer. It then might play for another minute or two, then buffer again. Eventually it says "unable to obtain playback information". Sometimes they won't even play at all, not even for a minute.

    I have unplugged the power at least 5 times now, and that is not working.

    I did the speed test and it recommends HDX.

    Movies play fine through Amazon Prime and Netflix. The problem is only with Vudu.

    Also have an Apple TV, that is working fine, as is our cable, internet, etc.

    Connection is wifi.

    Any suggestions?

    #2
    Re: Can't play movies

    Originally posted by Raidermatt View Post
    I have a Roku XD that I have been using to play Vudu movies for about 2 1/2 years.

    For the last 3 or 4 days, they just won't play. If I'm lucky, it will play for 1 or 2 minutes, then buffer. It then might play for another minute or two, then buffer again. Eventually it says "unable to obtain playback information". Sometimes they won't even play at all, not even for a minute.

    I have unplugged the power at least 5 times now, and that is not working.

    I did the speed test and it recommends HDX.

    Movies play fine through Amazon Prime and Netflix. The problem is only with Vudu.

    Also have an Apple TV, that is working fine, as is our cable, internet, etc.

    Connection is wifi.

    Any suggestions?
    I have unplugged the power at least 5 times now
    Maybe try signing out of Vudu and relogging in or maybe deleting the app and re-installing it (if possible).
    Is your payment info up to date for your Vudu account?

    Comment


      #3
      Re: Can't play movies

      Originally posted by Raidermatt View Post
      I have a Roku XD that I have been using to play Vudu movies for about 2 1/2 years.

      For the last 3 or 4 days, they just won't play. If I'm lucky, it will play for 1 or 2 minutes, then buffer. It then might play for another minute or two, then buffer again. Eventually it says "unable to obtain playback information". Sometimes they won't even play at all, not even for a minute.

      I have unplugged the power at least 5 times now, and that is not working.

      I did the speed test and it recommends HDX.

      Movies play fine through Amazon Prime and Netflix. The problem is only with Vudu.

      Also have an Apple TV, that is working fine, as is our cable, internet, etc.

      Connection is wifi.

      Any suggestions?
      Had this problem twice with my Roku stick. The first time I fixed it by rebooting my modem and router. Second time by removing and adding the Vudu channel.

      Comment

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