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Redeeming Code For Digital Copy Failed

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    Redeeming Code For Digital Copy Failed

    Bought a disc set that came with codes for the digital version of the movies. Following the enclosed directions went to uphe.com/redeem [Universal Studios], entered the 1st code, & when given a choice between Movies Anywhere & Vudu, I chose Vudu. Unfortunately the Vudu site said that something went wrong, so no movie. Tried again, entering the code on the Vudu redeem page, and that wouldn't work either. Back at uphe.com, it say's the code was redeemed. The 2nd code worked choosing Movies Anywhere rather than Vudu, so the codes have not expired. Is there any way to fix this and get the digital copy?

    #2
    Originally posted by Alrym View Post
    Bought a disc set that came with codes for the digital version of the movies. Following the enclosed directions went to uphe.com/redeem [Universal Studios], entered the 1st code, & when given a choice between Movies Anywhere & Vudu, I chose Vudu. Unfortunately the Vudu site said that something went wrong, so no movie. Tried again, entering the code on the Vudu redeem page, and that wouldn't work either. Back at uphe.com, it say's the code was redeemed. The 2nd code worked choosing Movies Anywhere rather than Vudu, so the codes have not expired. Is there any way to fix this and get the digital copy?
    You have used the Vudu code on the Vudu site.

    You will need to contact Vudu technical support and ask them to fix the issue and ensure the movie is added to your account.

    From the studio side, a code was generated and successfully redeemed at Vudu (that's why you're getting the redeemed message at Universal's website).

    BTW, what movie was it? This way other people know it's not working on Vudu right now.

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