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WB issued new code, Vudu not recognizing it

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    WB issued new code, Vudu not recognizing it

    Hi- This is in reference to issue
    191218-000649
    . Seems communication isn't working well with the support team so I thought id try here. I wrote WB support concerning a dvd I purchased that had an expired code, they sent me a new one and a link to redeem it. The link said "Success" but when it transferred me to VUDU, it said promotion not found. WB support just issued the code today and it passed their validation. I provided the link and code to VUDU but was asked to contact WB support, but it seems it s a Vudu issue. Thanks!

    #2
    Any update?

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      #3
      Hi- tried the newly issued WB code again. Says success on their site, but still not working when directed to VUDU

      Comment


        #4
        If it's a MA title, try redeeming on MA?

        Comment


          #5
          Originally posted by Wasteland View Post
          If it's a MA title, try redeeming on MA?
          Thanks, its not MA so this wont work. Vudu support keeps asking for the same things over and over as if they don't read the ticket.

          Comment


            #6
            Originally posted by Pinkulo View Post

            Thanks, its not MA so this wont work. Vudu support keeps asking for the same things over and over as if they don't read the ticket.
            Try giving Vudu a call. Sometimes speaking to them is easier than support tickets. 1 (888) 554-8838

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              #7
              There is a new link working for my code but the ticket has been open so long, my code is not working now. Can someone assist?

              Comment


                #8
                Please close topic, WB sent a new good code

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