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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Error 5000 and 1:203

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    #1

    Error 5000 and 1:203

    I'm getting error 5000 when I try to stream movies on the web. I've tried 3 different browsers, and temporarily disabled my antivirus all to no avail. I tried to use the Vudu app on my Sony bluray player and got the error 1:203. I'm iin the US and don't use a VPN. I've already started a support email/ticket online a few days ago, but I don't think it's been looked at by support yet. Does anyone know how to fix these errors? I don't have any problems with Flixster, Netflix, etc, but some of my titles are Vudu only and my bluray player doesn't have a Flixster app.
    Tags: None
    #2
    Re: Error 5000 and 1:203

    Originally posted by AgentPeggyCarter View Post
    I'm getting error 5000 when I try to stream movies on the web. I've tried 3 different browsers, and temporarily disabled my antivirus all to no avail. I tried to use the Vudu app on my Sony bluray player and got the error 1:203. I'm iin the US and don't use a VPN. I've already started a support email/ticket online a few days ago, but I don't think it's been looked at by support yet. Does anyone know how to fix these errors? I don't have any problems with Flixster, Netflix, etc, but some of my titles are Vudu only and my bluray player doesn't have a Flixster app.
    PM me your public IP. You can easily get your public IP at the following link.

    http://www.whatsmyip.org/

    Comment

      #3
      Re: Error 5000 and 1:203

      PM'd!

      Comment

        #4
        Re: Error 5000 and 1:203

        Did you ever get your problem fixed?

        I'm having the same issues. I was talking with someone at Vudu's tech support. Set-up a dedicated port forwarding for vudu and flash and still cannot watch movies.

        Comment

          #5
          Re: Error 5000

          I have been getting this same error on all my mobile units. I have tried logging out and logging back in with no success. Is there a fix for this? I haven't found anything as or yet.

          Comment

            #6
            Re: Error 5000 and 1:203

            Nope..... Still not working. I've tried other places like Amazon and CinemaNow with NO PROBLEMS. VUDU has basically gone dark on this issue.

            I think we're about to be SOL on any money we paid them for online access to movies. Like the recent StarWars. I bought it here and can't access it anywhere else. I'm going back to DVD's. I got burned on the online thing by Blockbuster so I shoulda learned my lesson. I'm wondering if I can get my money back from VUDU seeing as though I can't access my purchases?

            Comment

              #7
              Re: Error 5000 and 1:203

              If you're using a proxy, tor node, or VPN then this will definitely cause this issue as well. Public WiFi connections are not recommended as well.

              Comment

                #8
                Re: Error 5000 and 1:203

                I'm not using any of those things. I'm at home, on my own network! I've set-up the static IP, I've dedicated the Port-Forwarding to VUDU and Flash and nothing.......

                Comment

                  #9
                  Re: Error 5000 and 1:203

                  I'm the original poster and I've never have gotten the problem fixed either. The support ticket people finally sent me instructions for something that didn't work (and they admittedly said it probably wouldn't as I've encountered the problem on all of my devices including my bluray player) and only redirected me to call the number if that didn't work. Honestly I just hate calling on the phone, so I've been putting it off and nothing's gotten resolved. No VPN usage here either.

                  Comment

                    #10
                    Re: Error 5000 and 1:203

                    Originally posted by AgentPeggyCarter View Post
                    I'm the original poster and I've never have gotten the problem fixed either. The support ticket people finally sent me instructions for something that didn't work (and they admittedly said it probably wouldn't as I've encountered the problem on all of my devices including my bluray player) and only redirected me to call the number if that didn't work. Honestly I just hate calling on the phone, so I've been putting it off and nothing's gotten resolved. No VPN usage here either.
                    Hello AgentPeggyCarter,

                    You might not be using a proxy but your public IP address that is provided by your ISP may be flagged as using a proxy. This could be a result of the IP previously being used in a way that would cause the ISP to proxy the IP so that performance is improved.

                    I can look up if this is the case by looking at the logs of your device. Please PM me your email address that you use to login to VUDU.

                    Thanks,
                    Tam

                    Comment

                      #11
                      Re: Error 5000 and 1:203

                      Originally posted by AgentPeggyCarter View Post
                      I'm the original poster and I've never have gotten the problem fixed either. The support ticket people finally sent me instructions for something that didn't work (and they admittedly said it probably wouldn't as I've encountered the problem on all of my devices including my bluray player) and only redirected me to call the number if that didn't work. Honestly I just hate calling on the phone, so I've been putting it off and nothing's gotten resolved. No VPN usage here either.
                      Solution!
                      I had this same error code 5000 pop up when trying to watch movies on my laptop. It also said it couldn't connect. I tried Chrome, Firefox, and Internet Explorer. I could watch Vudu trailers, Youtube videos, and new videos, but no Vudu movies. After an hour of failed attempts to resolved the issue with a Vudu tech, we escalated it to a Vudu Engineer. I'm still waiting for a response from the engineering department. However, I decided to keep trying. Although the Vudu tech and I tried inactivating certain features with my anti-virus program and firewall (with no success) I finally found the problem. In my Kaspersky 2016 Internet Security> Settings>Additional>Network>Encrypted Connections Scanning, my selected choice was set to "Always scan encrypted connections". I changed this to "Scan encrypted connections upon request from protection components" and the Vudu movie played. So, Vudu movies sends something encrypted that the antivirus doesn't like and prevents Vudu to getting through. This change allowed the movies to play on Chrome, Firefox, and Internet Explorer. There is another Kaspersky encryption setting, "Do not scan encrypted connections", but it's not recommended by Kaspersky (via pop up box). If you use another antivirus program you might search for encryption settings. If your antivirus program extends to cloud and devices (Apple, Android, Kindle, Roku, Apple TV, bluray, or smart TVs), this could resolve issues with your device not playing Vudu movies. I'm not familiar with other antivirus programs but it's possible some only provide one encryption setting. If this is the case, there may not be any way to watch Vudu movies until Vudu changes their encryption. Hope this helps.

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