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Batman V. Superman UHD redemption?

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    Batman V. Superman UHD redemption?

    I purchased Batman V. Superman UHD Bluray that came with a digital copy. I redeemed this on Vudu, but only received an HDX copy. I thought all WB movies come with UHD? Can anyone confirm? I contact Vudu support but they weren't very knowledgeable.

    #2
    Re: Batman V. Superman UHD redemption?

    Originally posted by jaytalent View Post
    I purchased Batman V. Superman UHD Bluray that came with a digital copy. I redeemed this on Vudu, but only received an HDX copy. I thought all WB movies come with UHD? Can anyone confirm? I contact Vudu support but they weren't very knowledgeable.
    You aren't the only one: https://forum.vudu.com/showthread.ph...man-v-Superman

    I would place a ticket and see what Vudu says.

    Comment


      #3
      Re: Batman V. Superman UHD redemption?

      Originally posted by GoDirectly2Jail View Post
      You aren't the only one: https://forum.vudu.com/showthread.ph...man-v-Superman

      I would place a ticket and see what Vudu says.
      I already have a ticket open (sent in photos, etc). From previous experience this usually doesn't get you far...Vudu support took months to take care of a Blade Runner redemption issue where it redeemed the wrong version, and I wouldn't even call their reply a resolution. It was more of a confirmation of the issue without an actual way to resolve it.

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        #4
        Re: Batman V. Superman UHD redemption?

        My 4k uhd code redeemed hdx as well even thou i already had the hdx version from the pre-order card that was in walmart around it theatrical release

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          #5
          Re: Batman V. Superman UHD redemption?

          Contact Flixster. They fixed my Watchmen UHD that was only HDX on Vudu.

          Comment


            #6
            Re: Batman V. Superman UHD redemption?

            Originally posted by jeremymc7 View Post
            Contact Flixster. They fixed my Watchmen UHD that was only HDX on Vudu.
            What steps did you take? I filled out the form and then they asked me to send a picture of the case, slip, receipt, etc. I haven't heard back.

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              #7
              Re: Batman V. Superman UHD redemption?

              Originally posted by jaytalent View Post
              What steps did you take? I filled out the form and then they asked me to send a picture of the case, slip, receipt, etc. I haven't heard back.
              Use Flixster chat. They resolve many issues live. Often in 5-10 min.

              Sometimes they have to create a case in which case you get an email with the case details and you respond back with whatever they need. Pictures of the UV slip. Maybe the case / disc. Then they fix the problem. Cases take an extra day or two but still WAY faster then how Vudu incident reports are.

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