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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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4. Spiteful or inflammatory comments about other users or their comments
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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Sharing problem

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    #1

    Sharing problem

    I tried to invite people, but every time someone I invite tried to create a share with the ultraviolet, it fails. What can they do to fix it?
    Tags: share, ultraviolet vudu sharing
    #2
    Re: Sharing problem

    I think you're probably going to need to provide more details. What errors were shown or what didn't work at which stage?

    Comment

      #3
      Re: Sharing problem

      They get to the point where it asks them to join an ultraviolet library or decline the invitation. They accept the join and the ultraviolet terms of service. They hit continue, and it says user create failed, and asks for a username. If you put in a username and hit continue, it takes you back to the user create failed screen. I've tried multiple browsers and computers.

      Comment

        #4
        Re: Sharing problem

        I called the Vudu help line yesterday. They said there was no ETA for a fix, and that I should check in every 1-2 weeks for an update. So apparently I'm not meant to share for a while.

        Comment

          #5
          Re: Sharing problem

          So it's been over a week. They have no ETA, but they'll let me know when they have something actionable. I'm surprised they don't have a way to do this manually for issues such as this, rather than just wait and see. It's okay though. I've stopped spending money on anything vudu until this is resolved.

          Comment

            #6
            Re: Sharing problem

            So you are trying to use the:

            Share My Movies Status
            Share your UltraViolet movie & TV show collection with up to five people.


            ?

            If so, just go to MYUV.com, create a new UV account.
            Log out.

            https://www.myuv.com/ Log into main UV.
            https://www.myuv.com/en/us/settings/library Go to Library settings.
            https://www.myuv.com/en/us/settings/library/merge Go to Merge Libraries

            Now, log in with the new UV account you just created and merge this person into your UV locker.

            If your friend already has a UV account and you want to share that way, then instead of creating a new UV account, merge their UV login into your locker.

            However, I would advise against merging your collection with other people, as people in the past have scammed people over this (most famously with a person apparently named B___k R_____s). He stole around 4000 movies or something.

            Comment

              #7
              Re: Sharing problem

              Originally posted by craiggers88 View Post
              So you are trying to use the:

              Share My Movies Status
              Share your UltraViolet movie & TV show collection with up to five people.


              ?

              If so, just go to MYUV.com, create a new UV account.
              Log out.

              https://www.myuv.com/ Log into main UV.
              https://www.myuv.com/en/us/settings/library Go to Library settings.
              https://www.myuv.com/en/us/settings/library/merge Go to Merge Libraries

              Now, log in with the new UV account you just created and merge this person into your UV locker.

              If your friend already has a UV account and you want to share that way, then instead of creating a new UV account, merge their UV login into your locker.

              However, I would advise against merging your collection with other people, as people in the past have scammed people over this (most famously with a person apparently named B___k R_____s). He stole around 4000 movies or something.
              Thanks for the suggestion, but I'll wait until they fix this properly, which should hopefully happen sometime. Merging libraries appears to be permanent, and that's not acceptable compromise to me.

              Comment

                #8
                Re: Sharing problem

                Originally posted by gregg24597@yahoo.com View Post
                Thanks for the suggestion, but I'll wait until they fix this properly, which should hopefully happen sometime. Merging libraries appears to be permanent, and that's not acceptable compromise to me.
                When you "share" your library with someone, merging is essentially exactly what you are doing.

                If you have a friend that has 0 movies, then creating a new UV account, merging it into your main account, and then linking that UV account to your friends VUDU is the workaround.

                Comment

                  #9
                  Re: Sharing problem

                  Originally posted by craiggers88 View Post
                  When you "share" your library with someone, merging is essentially exactly what you are doing.

                  If you have a friend that has 0 movies, then creating a new UV account, merging it into your main account, and then linking that UV account to your friends VUDU is the workaround.
                  Which is permanent correct? I'm not looking for permanence. My friends have never tried Vudu, and they are the type of people who once they do will want their own libraries. So they'll leave and I'll be stuck with fake accounts in my sharing slots. I don't feel it's asking too much for Vudu to fix their own programs.

                  Comment

                    #10
                    Re: Sharing problem

                    What the Share My Movies does is invites a new person into your UV collection.

                    MyUV.com allows 6 people in a locker. When you login initially, you are person number 1.

                    When you share your movies via vudu, what it does is MERGES a new UV person into your locker. Your friend would then link this new UV login to their VUDU, thus sharing all your movies into his VUDU.

                    Alternatively, create a new UV account, and merge it in manually.

                    Same outcome.

                    If your friend ever wants to branch off and take his movies with him (either by merging or using the share my movies function), the movies will stay in your UV account, and you cannot split a UV account in two.

                    Merging and Share My Movies is the same thing. It creates a second person in your UV locker that you can then link to another VUDU account.

                    Comment

                      #11
                      Re: Sharing problem

                      Originally posted by craiggers88 View Post
                      So you are trying to use the:

                      Share My Movies Status
                      Share your UltraViolet movie & TV show collection with up to five people.


                      ?

                      If so, just go to MYUV.com, create a new UV account.
                      Log out.

                      https://www.myuv.com/ Log into main UV.
                      https://www.myuv.com/en/us/settings/library Go to Library settings.
                      https://www.myuv.com/en/us/settings/library/merge Go to Merge Libraries

                      Now, log in with the new UV account you just created and merge this person into your UV locker.

                      If your friend already has a UV account and you want to share that way, then instead of creating a new UV account, merge their UV login into your locker.

                      However, I would advise against merging your collection with other people, as people in the past have scammed people over this (most famously with a person apparently named B___k R_____s). He stole around 4000 movies or something.

                      Is this how I fix this? Because I'm having the same problems. I'm trying to merge accounts with my two brothers and sister so I can say I trust them 100%.

                      If this is how I fix it so they can see my movies this is what I'll do.

                      Plus I'm the one from here on out redeeming the UV codes.

                      Comment

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