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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Error: "Another device on your account has started playing this movie"

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    #31
    Re: Error: "Another device on your account has started playing this movie"

    I have just started to receive this error. I know I am the only one watching the movie, but this is happening online. It is not coming from an app. So frustrating to be 30 minutes into a movie only to be interrupted 3 times, play for 5 minutes, be interrupted 3 times over and over until the movie just won't play. I see that this issue has been going on for a long time. Is there still no fix? I also agree that the second user should not be able to bump the first user out of the movie. Help.

    Comment

      #32
      Re: Error: "Another device on your account has started playing this movie"

      It's happening right now to me. i'm trying to watch a movie I own on my laptop, I deactivated all other devices. The same error comes up after a couple of minutes into the movie.

      Comment

        #33
        Re: Error: "Another device on your account has started playing this movie"

        Yet another disgruntled customer here! Initially tried watching on the Xbox One app, and I received this error after about 4 minutes. I went into my account under "Manage Devices" and removed all of them. Then I tried relogging into the Xbox app and watched about 10 minutes before it booted me. Then I tried using my computer and Chromecast, and it only allowed about 10 seconds of movie to play before it kicked me.

        Comment

          #34
          Re: Error: "Another device on your account has started playing this movie"

          Me too. This just started happening on my laptop displaying through a docking station to a display. Rebooted. No other devices being used. Playing through Microsoft Edge browser and/or Chrome browser. Both fail. Start playing, 1-2 minutes later get "Another device on your account has started playing this movie". Tried another movie and got the same thing and I know nobody was watching that movie.

          Please fix. Thanks

          Comment

            #35
            Re: Error: "Another device on your account has started playing this movie"

            Has anyone got the answer for this. It's starting to me last night watching John wick. Starting to think that it might be Chromecast. I have two second gen an one ultra. Trying tonight on Samsung smart hub with Vudu app. An gonna try that. I'm starting to think it might be Chromecast.

            Please has anyone found answer to this issue.
            James

            Comment

              #36
              Re: Error: "Another device on your account has started playing this movie"

              Are you folks still experiencing this issue this morning? If so, what device (make and model) are you seeing this on? What movie/show were you watching?

              Comment

                #37
                Re: Error: "Another device on your account has started playing this movie"

                Originally posted by FelipeF View Post
                Are you folks still experiencing this issue this morning? If so, what device (make and model) are you seeing this on? What movie/show were you watching?
                Yes, I am. I started having this issue yesterday, and when we just tried it again we get the same error.

                Yesterday we deactivated all devices to start over, but that didn't fix it.

                We are trying to watch Ghostbusters 2 on a Microsoft Surface Book laptop via the website. We have watched numerous movies on this laptop in the past, including the past couple of days (prior to this issue showing up).

                Comment

                  #38
                  Re: Error: "Another device on your account has started playing this movie"

                  We have deployed a fix for this yesterday evening. Problem should be resolved.

                  Comment

                    #39
                    Re: Error: "Another device on your account has started playing this movie"

                    Originally posted by FelipeF View Post
                    We have deployed a fix for this yesterday evening. Problem should be resolved.
                    Thanks FelipeF,

                    We were able to successfully watch our movie yesterday evening, so it is working for us now.

                    Take care...

                    Comment

                      #40
                      Re: Error: "Another device on your account has started playing this movie"

                      I've had this issue before and I'm still having this issue today, so whatever fix was deployed is not working for me. I'm using a Macbook Pro Retina 13" with Mac OS Sierra (version 10.12.6), Google Chrome Version 60.0.3112.113 (Official Build) (64-bit), and using a first generation Chromecast to cast to my TV.

                      I've rented the HDX version of Westworld (the 1973 movie), and I keep getting the "Another device on your account has started playing this movie" error although there are no devices listed when I go "Manage Devices" and I'm the only person watching a movie on VUDU in my household and through my account, which I don't share with anyone in the first place. In addition to this, the VUDU app is not installed on my phone or the phones of any of my family members. When I disconnect and reconnect, it will play the movie for a few minutes and give me the error again. It's really frustrating and I only have 24 hours to watch the movie, but I'm not sure if I will actually get a chance to do so.

                      Sometimes I don't get any errors and I just get disconnected for no reason. I don't have this issue when using Chromecast with other services such as when streaming HBO and casting it to my TV.

                      I've tried signing in and out, clearing my browsing history, and restarting everything, and the error continues. Please fix it.

                      Comment

                        #41
                        Re: Error: "Another device on your account has started playing this movie"

                        "Another device on your account has started playing this movie" is all I get trying to play any movie. Please advise as this is unacceptable.

                        Comment

                          #42
                          Re: Error: "Another device on your account has started playing this movie"

                          Originally posted by Infranscia View Post
                          My problem with this error is that I keep getting it even when I'm absolutely certain I'm the only one watching an episode. (All my activated devices are in my house, and we never have Vudu online on more than one device at a time - though occasionally I've pulled up a downloaded episode on mobile, with the Wi-Fi turned off. No problems there.) Sometimes the error occurs as soon as I open a video for streaming (before the video starts playing, at all).

                          It only seems to happen on Vudu To Go. Doesn't seem to matter what OS (or at least, what version of Windows). I haven't had any issues with it on the Roku channel or on mobile. It seems to tend to happen when the video has been sitting for a few moments, or I mouseover the timeline to view a thumbnail. But it doesn't always happen when I do that. Sometimes it won't let me continue watching until I close Vudu to Go and then reopen it.

                          So yeah, I'm not sure this is always a case 'two people watching the same thing.' I think the security system is actually too sensitive and keeps giving false positives, at least in my case. I can't think of anything particularly unusual about my setup that might make the app think I'm viewing on two devices at once when I'm only watching on one.

                          Would somebody please look into this?


                          I?m having the same issue. It only happened when I updated Vudu app and it only happens when I try to cast a show from my phone. I agree with infranacia. It?s too sensitive somehow and thinks I?m playing on multiple devices when I?m only playing on one.

                          No one else has access to my account except me.
                          I don?t sell my movies or accounts.
                          And to the above comments, I don?t have this issue with Netflix or amazon or any other app. I?m all for the film industry making money, but I don?t think that?s the core issue here.

                          I believe the settings for the app need to distinguish between casting from a phone and multiple devices.

                          Comment

                            #43
                            Re: Error: "Another device on your account has started playing this movie"

                            As of 5pm pacific time I am getting this message still, been having it for about a week now. I?ve been streaming Fargo season 1 and 2, it plays for like 10 seconds then gives me the message. No one else is watching on my account either. I?m on an iPad Air 2 all up to date and streaming via chromecast.

                            Comment

                              #44
                              Re: Error: "Another device on your account has started playing this movie"

                              For playback error when casting to a tv via Chromecast, as an example...for me it tends to work best to open the Vudu app and WITHOUT starting playback of a movie, cast Vudu to the Chromecast/Tv. Once you know you have a solid connection between the app and the TV, you may commence playback, and it should start playing on the tv.

                              Problems for me, have arisen when I start playback on my phone...(I can see the video stream on my phone starting to spin for playback as it is loading)...and then if I immediately select the icon to Chromecast it to my tv...it errors out. I believe it errors out because it considers the phone streaming as 1 stream...and then trying to Chromecast it as a 2nd stream. It gets hung up in that fashion.

                              So, for me, the best has been to start vudu, Chromecast to tv without anything playing so Vudu shows up on the tv...THEN, you can select a movie for playback. I've had zero issues doing it this way, hopefully that will help others out. (I understand it may not solve the issue for everyone).

                              Don't start playing on the device and then try to Chromecast while you already had the stream started on your device. (You can do that, but sometimes that is prone to error out).

                              Comment

                                #45
                                Re: Error: "Another device on your account has started playing this movie"

                                Just a me too as well. I'm watching interstellar, and I've gotten the message about 10 times now. I was carrying from my phone via chrome cast. I switched to playing it on my computer, and I'm still getting it.

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