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Unable to Manage Devices

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    Unable to Manage Devices

    After I merged my FandangoNow account into my VUDU account the list of the devices in my account ballooned to probably 60+. There were a lot of duplicated/system generated devices and it made managing them and deactivating unused ones difficult. I decided to nuke all devices today and after doing so every time I try to go back into Manage Devices I get immediately logged out of my account. It's happened in Safari on my iPhone and in Edge on my PC. Has this happened to anyone else? Any known fixes?

    #2
    Same thing is happening to me. Happening on my Android phone and Windows 10 desktop with Chrome. I have two requests in to tech support and no answers yet. I can see and play my library, but the system logs me out every time I try to do any account management activities. Deactivating all devices seems to be the trigger. I also noticed a huge number of generic device registrations going all the way back to 2014 that hadn't been showing up as registered devices previously. It looks like something on the back end (possibly the merge) dumped a ton of devices into the VUDU account, triggered the "too many devices" warning, and then screwed up the system somehow when the user goes in to deactivate all the devices. Less angry about the bug than I am about Tech Support ignoring me. I've spent thousands of dollars with VUDU. Was really nervous when Wal-Mart sold it to Fandango. Going to be extremely PO'ed if they don't get this problem fixed.

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      #3
      Well, tech support never got back to me. Fandango sucks. Was eventually able to solve the problem myself by deleting all cookies and saved files for the Vudu website in my browser. Manage device function worked again the next time I logged in.

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