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Solved - Unable to login with Walmart creds on Android

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    Solved - Unable to login with Walmart creds on Android

    I login to Vudu with my Walmart account. Recently, I tried to purchase something and the login failed. So I did the 'forgot password' reset and successfully changed the Walmart password. I can log into Walmart with the new creds as expected but Vudu still says login failed.

    I tried with the Vudu app and Chrome browser on Android. Neither clearing app data nor rebooting the phone helped.

    Also, tried Edge on windows 10. Clearing the browser cache and restarting didn't fix anything.

    The only time it works correctly is with Chrome on windows 10 -- I was able to login and make the purchase. (I know Edge is Chromium under the hood, so I have no idea why it would work on one but not the other.)

    Anyone have an idea? Thanks
    Last edited by micahs72; 07-29-2022, 11:17 PM. Reason: Changed title

    #2
    Could this be related to Walmart no longer owning Vudu ?

    Comment


      #3
      I'm also getting 'login failed' using Walmart. This happened last Sept but only lasted a day or two. This has been going on for at least a week.

      I'm still logged-in to the Vudu app on my Android phone, but can't login on the phones Brave browser.

      Win 10 browsers: Brave cannot login from the start of this issue. On the first day or two, I could login on Chrome, but not Edge. Then that switched, and now can login on Edge, but not Chrome?

      I'm still logged-in on a few of the streaming devices I use: Nvidia Shield's and Rokus.

      I haven't contacted CS yet, but will when I can no longer login using Edge. (Tried clearing cache also)

      Comment


        #4
        Confirmed for myself as well - fails with walmart account. I cannot get in via any browser. I have waited on the CS chat line a couple of time for up to the 1 hour time limit where they say no one is available. I even changed my Walmart password in case it was an issue with complexity -- probably a bad idea. I tried emailing support@vudu.com a couple of times but no reply for either yet.

        Comment


          #5
          I had the same problem. I cleared all browser data and went to https://www.walmart.com/account/vudu

          Seemed to work.

          Comment


            #6
            Originally posted by Ken aka Batman View Post
            I had the same problem. I cleared all browser data and went to https://www.walmart.com/account/vudu

            Seemed to work.
            Weird, a couple of days ago I did the same on Brave and Chrome browsers and no joy.

            I clicked on your link and took me to that page and I was already logged in like I used to be on Brave browser. Chrome still get log-in failed and on Edge I've been logged in ok for a week or so.


            In another thread in this 'General Help' section titled 'Firefox problem', FelipeF of Vudu states there was a 'new login update':

            https://forum.vudu.com/forum/technic...irefox-problem

            Comment


              #7
              Originally posted by Ken aka Batman View Post
              I had the same problem. I cleared all browser data and went to https://www.walmart.com/account/vudu

              Seemed to work.
              Thank you! It works for me now with your link

              Comment


                #8
                Using Ken's link, I was able to log in, thanks!

                But the problem still exists: we can't just go to vudu.com and log in. Does anyone know if it's possible to migrate an account from a WM login to straight Vudu login?

                Comment


                  #9
                  Originally posted by micahs72 View Post
                  Using Ken's link, I was able to log in, thanks!

                  But the problem still exists: we can't just go to vudu.com and log in. Does anyone know if it's possible to migrate an account from a WM login to straight Vudu login?
                  Have you tried contacting customer support via phone?

                  Comment


                    #10
                    Originally posted by Ken aka Batman View Post
                    I had the same problem. I cleared all browser data and went to https://www.walmart.com/account/vudu

                    Seemed to work.
                    Thanks that worked for me been trying to log in for 3 days with no success could log in with Edge and Opera but not Firefox

                    Comment


                      #11
                      Also having this issue on a browser, clicking Ken's link does work to get me logged in however will not let me purchase/rent anything without logging in directly thru the Vudu website, which does not work.

                      Probably gonna have to rent Scream elsewhere I guess

                      Comment


                        #12
                        It started working a few days ago. I can now log into VUDU with WM creds again on Android, Windows, et al.. Someone must have noticed or somebody told them about it. (Hadn't gotten around to contacting them yet myself...)

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