The Professional (Extended), title #703366 no longer plays on Roku, both on the Vudu app and on the Roku/Vudu movie store. When selected, the app shuts down and kicks me out to the Roku home screen. When trying to play on the movie store, I get the error: "Unable to start playback. Please try again later, or contact Vudu customer care for help."
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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.
Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.
Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:
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4. Spiteful or inflammatory comments about other users or their comments
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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.
Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.
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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.
Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.
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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
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The Professional (Extended) no longer plays on Roku
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Originally posted by FelipeF View Post
Let me see if I can duplicate this issue and report it to the content team. Sounds like something I've encountered before. Stand by.
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I have theatrical in UHD and extended in HDX and both play fine. No issues.
That said I’ve been having the same issue with other titles. I go to play them and Vudu just crashes back to the main Roku screen.
I figured it was just a server bump and we to play other stuff. But it’s happening on more titles.
Software update, system reboot; nothing helps.
Running various versions of Roku Ultra.
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FelipeF With these growing issues and older issues not getting resolved, Vudu is driving customers to other retailers. I no longer redeem Paramount and Lionsgate titles on Vudu, and redeem on iTunes for two reasons:
1. The Apple TV app is much more stable on Roku devices than Vudu has been lately
2. Apple gives me the movies in 4K regardless if I purchased a Blu-ray or 4K Blu-ray.
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Originally posted by FelipeF View Post
Nothing to report back on at this moment. I'm pushing this again to see where it goes.
This seems to be an error in the new app. I routinely have issues where I click on a title to play and it just kicks back to the home screen. Last night Mall Rats wouldn't play on any of my Roku's but would play in the Vudu iPhone and Apple TV apps no problem.
I've seen this issue constantly come up with various titles since the new app was launched.
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Originally posted by jeremymc7 View Post
This seems to be an error in the new app. I routinely have issues where I click on a title to play and it just kicks back to the home screen. Last night Mall Rats wouldn't play on any of my Roku's but would play in the Vudu iPhone and Apple TV apps no problem.
I've seen this issue constantly come up with various titles since the new app was launched.
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These problems titles (and only random titles) work fine on every device and application; as well as only my home WiFi and mobile hotspot - EXCEPT the Roku running the new Vudu app.
So it eliminates the streaming device and internet provider. It's not on the user side.
This is an app issue most likely, or possibly Vudu's servers.
Problem titles play fine on Vudu app on non-Roku platforms. They also play fine on other apps on the same Roku (assuming MA title) or even other devices.
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Originally posted by jeremymc7 View PostThese problems titles (and only random titles) work fine on every device and application; as well as only my home WiFi and mobile hotspot - EXCEPT the Roku running the new Vudu app.
So it eliminates the streaming device and internet provider. It's not on the user side.
This is an app issue most likely, or possibly Vudu's servers.
Problem titles play fine on Vudu app on non-Roku platforms. They also play fine on other apps on the same Roku (assuming MA title) or even other devices.
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