Title(s?) in my vudu missing

[Hjerne]

There are some I was very certain I bought, like Inner Space, Bridesmaids, Titanic, Dunkirk, Spencer (that one is a redeem I think), in the case of Bridesmaids, the unrated extended version is not viewable, it is there when you search it, but you have to re buy unrated or extended versions. Can I mess up on a title or two, yes, I have over 3600 titles in My Vudu, but I just need some answer on the ones I am certain that are missing. ( As I am buying them back one by one in the mean time.)

I have another possible answer that might locate some of your movies. When Vudu loses the rights to a movie or replaces it with a different version then using the search function will not show that you own it. For instance let's say that the studio released a newer slightly different version of Bridesmaids to Vudu and decided to stop supporting the unrated extended version. You would still have the old version in your account, but if you used the search function it would only show the new version and it would look like you don't own it or show the version you have but look like you can't play it. BUT if you went to "my movies", sorted in alphabetical order, and scrolled down then when you reached the Bs Bridesmaids would be there and you could watch it just fine.

[koolfooltattoo]

Okay, now I know for an absolute fact that you have a poor memory for what you have and don't have. Dogma has NEVER been available digitally. For a limited time it was available on DVD but the studio does not own the rights to the movie. It is owned personally by Harvey and Bob Weinstein and they removed it completely from the market before streaming ever existed. Kevin Smith tried to buy the rights at one point before streaming became a thing, but the Weinsteins wanted a fortune for it and he said no deal.

Now if you actually want to watch it streaming a few people have ripped and uploaded a copy to YouTube. It won't be taken down unless files a claim and the Weinsteins certainly aren't going to do that.

But you definitely never owned it on Vudu or any other streaming service.

There are some I was very certain I bought, like Inner Space, Bridesmaids, Titanic, Dunkirk, Spencer (that one is a redeem I think), in the case of Bridesmaids, the unrated extended version is not viewable, it is there when you search it, but you have to re buy unrated or extended versions. Can I mess up on a title or two, yes, I have over 3600 titles in My Vudu, but I just need some answer on the ones I am certain that are missing. ( As I am buying them back one by one in the mean time.)

[koolfooltattoo]

Still, I know for sure for most of them. I am buying them back one by one but there are still ones I am very certain I bought them once already.

[koolfooltattoo]

Wait a minute. I might have a guess what happened to most of your missing movies.. I'm betting a lot of the movies in your library came from instawatch codes you purchased or were given by the people who bought the actual discs. Well here's the thing. A couple years back Walmart decided to remove illegally added Instawatch titles. If somebody who had a Walmart account made the in store purchase with their account but the title was redeemed by a different account then those titles got removed. The Instawatch titles only remained if they were purchased by the account that redeemed them, or if they were purchased without using a Walmart account.

Nope, bought them on Vudu but likely when it was Walmart/Vudu, never did any instawatch.

[koolfooltattoo]

Okay, now I know for an absolute fact that you have a poor memory for what you have and don't have. Dogma has NEVER been available digitally. For a limited time it was available on DVD but the studio does not own the rights to the movie. It is owned personally by Harvey and Bob Weinstein and they removed it completely from the market before streaming ever existed. Kevin Smith tried to buy the rights at one point before streaming became a thing, but the Weinsteins wanted a fortune for it and he said no deal.

Now if you actually want to watch it streaming a few people have ripped and uploaded a copy to YouTube. It won't be taken down unless files a claim and the Weinsteins certainly aren't going to do that.

But you definitely never owned it on Vudu or any other streaming service.

Maybe on that one

[Hjerne]

Going on a month now with no help from the escalated support.

Wait a minute. I might have a guess what happened to most of your missing movies.. I'm betting a lot of the movies in your library came from instawatch codes you purchased or were given by the people who bought the actual discs. Well here's the thing. A couple years back Walmart decided to remove illegally added Instawatch titles. If somebody who had a Walmart account made the in store purchase with their account but the title was redeemed by a different account then those titles got removed. The Instawatch titles only remained if they were purchased by the account that redeemed them, or if they were purchased without using a Walmart account.

[Hjerne]

Also noticed DOGMA is gone completely from the Vudu system. Another title I should have in My Vudu. What can we do as customer if titles just disappear from the system and we have no way to track it?

Okay, now I know for an absolute fact that you have a poor memory for what you have and don't have. Dogma has NEVER been available digitally. For a limited time it was available on DVD but the studio does not own the rights to the movie. It is owned personally by Harvey and Bob Weinstein and they removed it completely from the market before streaming ever existed. Kevin Smith tried to buy the rights at one point before streaming became a thing, but the Weinsteins wanted a fortune for it and he said no deal.

Now if you actually want to watch it streaming a few people have ripped and uploaded a copy to YouTube. It won't be taken down unless files a claim and the Weinsteins certainly aren't going to do that.

But you definitely never owned it on Vudu or any other streaming service.

[koolfooltattoo]

Going on a month now with no help from the escalated support.

[koolfooltattoo]

The Crying Game is missing from My Vudu as well, the one for sale now has a different cover art. The old one was the full figure of the character.

[koolfooltattoo]

Titanic is another title missing and I have yet to hear form the escalated claim team.

[koolfooltattoo]

It had been almost two weeks and have yet to hear from the escalated team. Tears of the sun is no longer in my Vudu so I bought it from Prime this time, maybe it will not disappear there.

[koolfooltattoo]

Spencer is another one missing from my Vudu, even though I really do not need to see this movie again. Repurchased Dunkirk again. Did not repurchase Bridesmaids yet because the unrated, extended special edition is still showing up on the search but not viewable and no longer in my vudu, if this is "out of window" issue will not be fixed, shouldn't Vudu give us a different version for something we paid for?

[koolfooltattoo]

One more, Love and Monsters, no longer in my Vudu and if I want to watch them, I will need to repurchase which I did again. Not sure if this is related, but my purchase history is also fudged, Almost everything I bought is shown as $0 from 7-26-2022 and before.

[koolfooltattoo]

Ridiculously, you can lose your license if a movie studio decides to pull out from doing business with a company. It’s not right.

I thought the idea of a digital library is that your titles are secure. It kinda screw with my trust issue a bit.

[koolfooltattoo]

I don't have the access, that is the issue. If I want to watch Bridesmaids, since I had the extended uncut version that is out of window, I have to buy another version. Movies like Dogma and Airheads, A city of Sadness are nowhere to be found anymore on Vudu, and Dunkirk is no longer in my Vudu and I had repurchased Open Water, Inner Space and Gothika again.