Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

4K UHD not working on new Chromecast With Google TV (CCWGTV)

Collapse
X
Collapse
 
  • Page of 1
  • Filter
  • Time
  • Show
Clear All
new posts
Previous template Next
    #1

    4K UHD not working on new Chromecast With Google TV (CCWGTV)

    This is the newer Chromecast unit that comes with a remote.

    *** All other 4K services (YouTube, Netflix, Amazon etc.) all stream 4K content just fine. *** - This is NOT a device chain nor hardware misconfiguration issue.

    These new devices just replaced Apple TVs and Chromecast Ultras that were able to stream UHD on Vudu just fine in the past 30 days. *** This shows that this is also not an account nor service-linking issue. ***

    I have 3 different TV/AV entertainment center setups with varying hardware, all 3 using the new Chromecast, and I absolutely cannot get UHD to stream to any of them, neither directly from the native app installed on the device nor trying to cast from a phone, tablet or browser.

    Directly on all 3 devices if I start to play any UHD purchase all I get is the spinning loading indicator and then the message "Unable to start playback. Please try again later, or contact Vudu customer care for help." I have no option to try to start playing lower resolution directly from the devices.

    Attempting to cast to the Chromecast from the Vudu app or a browser just down-converts to HDX to start playing and if I try to switch to UHD from any of the devices it will either just completely stop playback or only the audio will continue playing.

    Vudu HDX content plays fine on these devices.

    There is literally no way for me to watch any of my Vudu UHD content now on these TVs. I have over 1,800 purchases and this is a major issue for me.
    Tags: None
    #2
    FYI Vudu customer support got back to me and said there was some kind of outage and my problem should be fixed, but it is not. The problem still persists on all 3 devices.

    Comment

      #3
      Can someone from Vudu team please reply to this and help escalate?

      I have been going in circles with support already and they have a second time now asked me for a screenshot of the error that I have already provided, along with all the debugging info I also already provided here. This is definitely a device-specific issue, not something else with any of the 3 setups that I have a Chromecast with Google TV hooked up to.

      An additional piece of information - I also was able to test one of my TVs that I was able to get the Vudu app directly installed to. While I could not test audio because this bypasses the audio receiver on that setup, I was able to successfully play a UHD movie with Vudu directly on that TV. This eliminates both this being an account issue and also this being a network issue. Also, before it is even suggested, one of my 3 setups does not have an audio receiver and has the Chromecast plugged directly into the TV, so that is also not the problem.

      Comment

        #4
        Vudu has never been very "big" on fixing issues with Android devices. I don't know why but it seems to two clash. I remember speaking with a Vudu manager years ago, before they switched over to Fandango and he assured me that they were working on the android/vudu issues and they would be fixed within a few months. I'm still waiting. I don't like to use Vudu with TV shows on an android device, because it will not keep track of the episodes like it will on other devices like Roku and Apple TV.

        848 UHD
        836 HDX
        5 SD

        Comment

          #5
          Originally posted by lujan View Post
          Vudu has never been very "big" on fixing issues with Android devices. I don't know why but it seems to two clash. I remember speaking with a Vudu manager years ago, before they switched over to Fandango and he assured me that they were working on the android/vudu issues and they would be fixed within a few months. I'm still waiting. I don't like to use Vudu with TV shows on an android device, because it will not keep track of the episodes like it will on other devices like Roku and Apple TV.

          848 UHD
          836 HDX
          5 SD
          I specifically moved my entertainment centers away from Apple TV because I no longer had anything else in the Apple ecosystem and wanted to shift back to the full Google ecosystem. I understand the minimalistic approach of Apple but it has gotten to a point that it actually hinders usability.. I actually like the Google TV UI. I had also recently switched from DirecTV Stream to YouTube TV which made the Google TV integrations more desirable.

          Not being able to access my Vudu library of over 1,800 purchases with a majority of those being UHD is an absolute deal killer though and I wish I realized this before I already sold all 3 Apple TVs and was beyond the return on the Chromecasts. Not that I should have to go back anyway - this is Google's own flagship streaming device and Vudu really needs to step up and fix this issue. Literally every other streaming service works just fine on it (Netflix, Google Movies, YouTube TV, Prime Video etc) - this is something specifically that Vudu isn't doing right with these devices.

          Comment

            #6
            Update - Just received a response that first level support would finally escalate the issue to the next level of support to take a deeper look at things.

            Comment

              #7
              An update that I have not heard anything back from support since they said they would escalate. I have replied asking whether this is still being looked at and I have not received a response.

              As of now I still cannot watch most of my 1,800+ movie library anymore. This is making Vudu look REALLY bad.

              Comment

                #8
                Latest Google OS update came today. Checked and Vudu UHD still not working. Haven't been able to get a response from support since last week. I don't even know what to do at this point. Any Vudu support here that can try to get some answers for me?

                Comment

                  #9
                  Hi, I have not been able to get a response from support for 3 weeks now. Can someone from Vudu please reach out to me so I can find out what is going on?

                  Comment

                    #10
                    I have still heard nothing back from support and they will not respond to my ticket inquiries.

                    FelipeF, you've had a message from me in your inbox asking for help with this matter for 2 weeks now. Please respond.

                    Comment

                      #11
                      FelipeF please assist aostang with their issue...appears it's been ongoing for quite some time. Thanks in advance!

                      Comment

                        #12
                        Originally posted by rdawg View Post
                        FelipeF please assist aostang with their issue...appears it's been ongoing for quite some time. Thanks in advance!
                        Nothing still. I have no idea why I am quite literally being ignored by both FelipeF and support. I have over 1900 movie purchases. This just isn't right.

                        Comment

                          #13
                          I'd just like to report that this was silently fixed sometime in the past 30 days. I had been conversing with another person with the same issue and this is now working for both of us. Was definitely a fix on the Vudu side because neither of us changed anything on either of our setups (I have 3 different setups myself) to suddenly have this start working again.

                          The unwillingness to work with us toward a solution and especially the lack of communication (literally being ignored) is still not a good situation. Customers should not be treated the way we were. But at least this problem is resolved, for now.

                          Comment

                          Previous template Next
                          Working...
                          X