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Incorrectly formatted movie for screen - Halloweentown

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    Incorrectly formatted movie for screen - Halloweentown

    I have reached out to VUDU support and not heard back so I would like to share here as well.
    I purchased 3 Halloweentown titles of VUDU when they were released recently (August 2023)
    Unfortunately 2 of the titles have incorrect formatting for the screen.

    The titles are in SD format, this is normal but they are usually widescreen when streaming them on Disney + or Amazon Prime.
    However on VUDU, the versions are a squashed square version of the widescreen. You can see that everything is porportioned incorrectly.

    It's frustrating to ask for help from VUDU. The agents are not sure what to do and try to say this is "normal" but you can watch just a few seconds and see it's not right.

    I am hoping for help getting this fixed. (I have double checked my settings and all other movies play correctly but these two.)
    It would be a bummer if VUDU only sold a "square" tv box sized version (the 4:3 ratio) instead of the typical and available widescreen option but if that was the case, it should at least be formatted with the proper proportions which is definitely not the case here.

    It won't let me upload the images at the moment, keeps giving errors, surprise.
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